topic Re: EBAY PLUS in Selling

EBAY PLUS

splashesonline — Fri, 15 Jun 2018 22:16:35 GMT

My question as a seller is that I currently have my postage separate.

I do not included postage in the cost of the item.

If a buyer who has an ebay plus subscription gets free postage who pays for the postage cost to the seller.

Does ebay pay the postage cost to the seller and if so how do they pay it.

i.e. If ebay covers the difference on postage cost for the seller does the seller get the money at time of sale or is it taken off their fees.

Re: EBAY PLUS

splashesonline — Fri, 15 Jun 2018 22:26:26 GMT

From what I can gather ebay are only putting the ebay plus tag on items that already offer free postage.

If the buyer is already getting free postage on items without subscribing to the ebay plus program how are they actually benefiting other than getting fly buy points and free returns.

Re: EBAY PLUS

porcelain_dolls_by_me — Fri, 15 Jun 2018 23:20:24 GMT

We have listings with a postage charge but I note EBay have also tagged the item with "Free postage and returns with EBay Plus "

Will be interesting to see what happens when one of such items sells.

Re: EBAY PLUS

lyndal1838 — Sat, 16 Jun 2018 00:33:12 GMT

There do not seem to be many buyers rushing to join up though.

I am buying less and less on ebay and certainly would not want to join up just in case I stop buying altogether

Re: EBAY PLUS

collect247 — Sat, 16 Jun 2018 01:07:20 GMT

As an eBay Plus member, you'll also receive exclusive buying offers from time to time, such as special deals, promotions and discount vouchers.

eBay Plus members also receive exclusive selling offers, such as free listing and final value fee discount offers.

Re: EBAY PLUS

collect247 — Sat, 16 Jun 2018 01:19:58 GMT

It only applies to non store sellers lol.

Re: EBAY PLUS

eol-products — Sat, 16 Jun 2018 10:03:42 GMT

I would be more concerned with who pays the return postage if they change their mind as per Ebay Plus conditions.

Re: EBAY PLUS

springyzone — Sat, 16 Jun 2018 22:28:53 GMT

@porcelain_dolls_by_me wrote:
We have listings with a postage charge but I note EBay have also tagged the item with "Free postage and returns with EBay Plus "

Will be interesting to see what happens when one of such items sells.

I'm only guessing of course (because some ebay decisions defy logic) but you'd think surely if ebay add this tag without asking the seller first, then that is their decision & their responsibility to cough up for the postage component.

I presume the seller would still have to pay fees on the whole transaction-item plus postage costs-but ebay would have to deposit the postage cost itself into the seller's account or give them a credit for it?

As someone else said though, returns are the thing, although i imagine ebay will initially cough up for those too. But not, of course, if a buyer claims something is wrong with the item. Only for change of mind returns.

For me, the most interesting thing will be if some of the 'bad' buyers opt into the system. You know the sort of buyers I mean, the ones who habitually give bad feedback or get refunds from sellers.

If the ebayplus tag goes on clothes items, i can see some buyers getting items, wearing them a time or two, returning them because it's no hassles.

I wonder if ebay will put up with habitual claims if they & not the sellers are the ones paying out all the time.

Re: EBAY PLUS

windpipers — Tue, 26 Jun 2018 02:47:48 GMT

New buyer did not return item and file a dispute with credit card company and won in her favor.

This was a chargeback from Paypal that I lost and plus the item that a double thats $270.00 I lost or the buyer stoled from me..

Ebay closed this issue and Paypal also.

Re: EBAY PLUS

davewil1964 — Tue, 26 Jun 2018 07:35:57 GMT

How is this applicable to eBay Plus?

Besides, you didn't lose the item and the money, you lost the item and some fees.

Re: EBAY PLUS

imastawka — Tue, 26 Jun 2018 08:26:21 GMT

Also windpipers is in the good ol' USA

I was going to offer advice, but it's not applicable.

These are the Australian boards, windpipers.

Re: EBAY PLUS

countessalmirena — Tue, 26 Jun 2018 22:14:22 GMT

Davewil, that is completely logical... and if sellers were thinking with pure intellect rather than intellect and emotion, it would be realised more readily. Yet even when it's explained, it is hard for a seller in that position (sold item, buyer makes claim - probably false - and eBay forces a refund) to feel that they've only lost the item and the applicable fees.

I suppose it's because once one gets money into one's hands, the inner "mine, mine!" kicks in, so when that money is taken away, there is a cruel sense of loss.

Re: EBAY PLUS

brerrabbit585 — Wed, 27 Jun 2018 00:21:17 GMT

They lost the item and some fees AND POSTAGE. Oh, and some time.

Re: EBAY PLUS

countessalmirena — Wed, 27 Jun 2018 00:24:15 GMT

Yes, apologies! I should have mentioned postage.

I also don't minimise the loss of time and the expenditure of frustration, but it's hard to put a quantifiable value on that.

Re: EBAY PLUS

ottocast — Wed, 19 Sep 2018 23:20:39 GMT

I had a $399 credit card chargback. They said it was an unauthorised charge. I dealt with paypal directly, and did not rely on the online process alone. I called them three times and emailed them proof of receipt from Australia Post, then called them up to find the email and attach it to the file. I got the hold removed. I have found, that if you call them you are more llikely to have the results in your favour. As a seller, you also have paypal protection.

Re: EBAY PLUS

ninisthings — Wed, 25 Sep 2019 13:33:46 GMT

I had a buyer just last week very cross that I charged her postage and demanded the postage to be refunded to her. It took me a while to realise she had an eBay plus account and the badge was shown on my listing free postage (I didn’t offer free postage) but when she went to pay she was charged postage .... not sure if she didn’t do something at checkout that she was meant to do but I did not refund postage otherwise I would have had to cancel the whole order she was not very pleased as she thought I lied to her about free shipping ...... Ebay better sort this mess out pretty quickly or it’s going to make a lot of people cross

Re: EBAY PLUS

golcarlily2 — Tue, 22 Oct 2019 01:31:59 GMT

I am not an Ebay Plus Member and will never be. The only benficiary of Ebay Plus is the subscription that Ebay get every year for nothing.

I find I am buying and selling less and less these days, a site that used to be a bit of fun has turned bad with no customer service.

I posted a pair of new without label shoes and they did not show up in the search list. I contacted Ebay twice about this and they said there were showing on their list Hmm!

I wonder if it is because I am not a Plus Member.

Re: EBAY PLUS

lyndal1838 — Tue, 22 Oct 2019 02:21:22 GMT

As a seller you have no say in the matter. The Plus is added to your listings by ebay if they decide the listing qualifies.

Only the buyer can decide if they want to be a member and pay for the privilege.

Re: EBAY PLUS

keepantsoff — Sat, 07 Dec 2019 20:29:30 GMT

I've had the same problem, I charge postage but have qualified to be an ebay plus member. So some of my sales from those listing don't include the postage cost which I have to cough up so there goes my profit. I've contacted them twice and been assured that ebay will refund my postage but one month later still no refund. Had anyone received a refund from ebay in this situation?

Re: EBAY PLUS

curraone — Sat, 07 Dec 2019 21:39:31 GMT

It is my understanding that the seller does not lose money if the buyer uses ebay plus - if you item is offered as free postage in the first place, it makes no difference to the amount you receive

Someone else may know more.

Also, ebay only should put ebay plus on items that have free postage and 30 days returns. So I never offer free postage or returns

eBay Plus Criteria*

As a seller:

Above Standard or eBay Top Rated
Compliant with our selling policies

For your listings:

Item location and return address in Australia
Fixed-price format
Item isn’t heavy or bulky

Postage and returns:

Free domestic postage**
No additional postage charge for multiple items
Accept 30-day+ returns