topic Message attachments are not working or it is just me? in Selling

Message attachments are not working or it is just me?

ozstockman — Thu, 21 Jun 2018 01:44:51 GMT

Hi guys,

For the last two days I cannot attach any image to a message. After I select an image from my Win 7 laptop using Chrome nothing happens, No small window shown with the image uploading and nothing seems to be attached. I have also tried IE but results are the same.

When it started to happen(two days ago) I hoped somebody reported it to eBay already and I was going to try it next day. The next day(yesterday) and it was the same. I called eBay and reported it as broken and I was told it is going to be fixed within a couple of hours. More than 16 hours passed since then and nothing fixed. Which is probably what everyone could expect from eBay.

However before I call them again(I really hate to waste my time on calling them) can please somebody confrim it is actually broken. As I mention above I have tried at least two browsers with no result but it was working in Chrome just three days ago. And I use it everyday fro the past few years. So I hope there is nothing wrong with my laptop and it is eBay who has made it not working.

This is too critical for me as my customers are waiting for a proof and that's the only way for me to send a proof to them. Without it being in a working order I am loosing these customers as they cannot wait for days for eBay to fix something.

Re: Message attachments are not working or it is just me?

stickerswa — Thu, 21 Jun 2018 01:52:30 GMT

Must be just you as I just sent a pic to a customer no problems (win 10 chrome browser) . What sort of file are you trying to send. If its not picture format (jpg, gif etc) then I dont think you can send.

Hope you get it sorted

Re: Message attachments are not working or it is just me?

ozstockman — Thu, 21 Jun 2018 01:59:48 GMT

@stickerswa wrote:
Must be just you as I just sent a pic to a customer no problems (win 10 chrome browser) . What sort of file are you trying to send. If its not picture format (jpg, gif etc) then I dont think you can send.

Hope you get it sorted

It is just a jpeg 203kb in size but that what I have been always sending to my customers. Sent 100s of them over a few years.

I have just tried again, still the same.

Re: Message attachments are not working or it is just me?

twyngwyn — Thu, 21 Jun 2018 02:18:37 GMT

send it via your EMAIL copy

Re: Message attachments are not working or it is just me?

ozstockman — Thu, 21 Jun 2018 03:46:58 GMT

@twyngwyn wrote:
send it via your EMAIL copy

Can you please explain what you mean. If you mean replying to a buyer message through email software I have never seen it working that way. It will go to ebay anyway as a reply email address is an ebay address and techically it should just bounce back.

However I have not tried to reply this way for years and may be something changed since then.

Re: Message attachments are not working or it is just me?

kopenhagen5 — Thu, 21 Jun 2018 03:58:39 GMT

Try replying from email.

Sure it will go to eBay but sometimes entering from a different point can bypass a glitch if there is one.

I have also eperienced this issue if there are no prior messages sent.

Only get the attachment option if replying to a message.

Re: Message attachments are not working or it is just me?

ozstockman — Thu, 21 Jun 2018 04:02:22 GMT

@kopenhagen5 wrote:
Try replying from email.
Sure it will go to eBay but sometimes entering from a different point can bypass a glitch if there is one.

I have also eperienced this issue if there are no prior messages sent.
Only get the attachment option if replying to a message.

I have three buyers waiting for a proof. All of them sent me at least two messages before.

I have just tried to reply to one buyer message directly from gmail. I hope it will work that way.

Re: Message attachments are not working or it is just me?

ozstockman — Thu, 21 Jun 2018 08:29:11 GMT

It has not worked. My buyer has received my message but not the image.

Re: Message attachments are not working or it is just me?

Anonymous — Thu, 21 Jun 2018 08:33:34 GMT

If you send it via email you're just as likely to be accused of trying to sell privately and avoid fees so no way would I recommend that.

Can't you upload the picture to the listing and get the potential buyer to save the picture so you can delete it from the listing again?

Re: Message attachments are not working or it is just me?

ozstockman — Fri, 22 Jun 2018 03:29:24 GMT

@Anonymous wrote:
If you send it via email you're just as likely to be accused of trying to sell privately and avoid fees so no way would I recommend that.

Can't you upload the picture to the listing and get the potential buyer to save the picture so you can delete it from the listing again?

It is an option but it is time consuming vs sending as an attachment. If I have to do it that way I will have to increase my quote for each order and that's not my preffered option at this point.

I have just tried my desktop and I can attach an image from there. Why it has stopped working on my laptop is a mistery. I have not installed any updates and it is like 2014 model while desktop is 2008 model.

I have a problem with vdeo card(its cooling) on the laptop but what it has anything to do with attaching an image.

I will try to attach an image to this message and see if it works.

Re: Message attachments are not working or it is just me?

ozstockman — Fri, 22 Jun 2018 03:33:59 GMT

ok, it is "funny". I can attach an image to a message in Chrome incognito mode but I cannot do it in a normal mode. What is so different in incognito mode that lets me do it vs a normal Chrome mode?

Re: Message attachments are not working or it is just me?

ozstockman — Fri, 22 Jun 2018 03:40:21 GMT

Ok, I have narrowed it to Chrome Extensions. I had at least three that was corrupted(AdBlock, Google Docs and PDF Filler) Since I was not after which one exactly was causing this problem I repaired them all at once and after I restarted Chrome I was able to attach an image. So if something like this happening to you check if you have any corrupted extensions.

Re: Message attachments are not working or it is just me?

ozstockman — Fri, 22 Jun 2018 03:49:18 GMT

Just want to add a few cents, this feature has some problems from the beginning and they are all still presented.

1) If your image is bigger than eBay allows it won't attach anything and it won't display any error message
2)It relates slightly with the first one but it has extra problems. If your image was too big but you reduced its size and try again it won't work without reloading the page.

And an extra problem, if you want to attach more than one image select them all for the first time. If you do it one by one only the first image will be attached and all next attempts to attach a second/third/etc will fail with no error messages displayed

Re: Message attachments are not working or it is just me?

ozstockman — Fri, 22 Jun 2018 04:16:51 GMT

That's just crazy. I can attach an image to a message to one buyer but I cannot attach the same image to a message to another.

If there is settings somewhere in My eBay that prevents receiving attachments through messages? It seems that they should be something in eBay settings responsible for it or it does not explain why it works for one buyer and it does not work for the other.

Can anybody remember where it is exactly in My Ebay. I went through some settings and I can't find anything.

Re: Message attachments are not working or it is just me?

digital*ghost — Fri, 22 Jun 2018 04:54:21 GMT

If the buyer selects to receive text-only emails from ebay, they can't receive messages with image attachments. You should get a specific warning in those cases, though.

Re: Message attachments are not working or it is just me?

ozstockman — Sat, 23 Jun 2018 00:36:56 GMT

@digital*ghost wrote:
If the buyer selects to receive text-only emails from ebay, they can't receive messages with image attachments. You should get a specific warning in those cases, though.

Thank you. I think that where it is setup that way. I was trying to find it by searching every page in settings with a "attachement" word and I failed. Now I went back after your message and I can see the following in my settings.

Preferred Email Format: "HTML (includes graphics)" or "Text-only"

A bit strange that I have had three buyers with setting who set it on Text only within a few days but I guess it is quite possible. I will check with one of my buyers what she has in Settings for Communication Preferences.