topic Re: Buyer accepting order cancellation in Selling

Buyer accepting order cancellation

queenwaldorf — Mon, 02 Jul 2018 06:25:27 GMT

I had one of 'those' buyers yesterday. They bought an item that was listed as pickup only, paid via Paypal, then sent a message saying 'when will i receive'. Straight after that was another message saying 'cancel it because I'm in QLD' (I'm in Melbourne, which was information clearly available on the listing). So I do so, I cancel the order and refund the buyer. Ten minutes later I get another message saying 'cancel the order' then another message after that saying 'when will i receive it, tell me'.

I have advised them multiple times that the order has been cancelled on their request, they won't be receiving the item and that they now need to accept said cancellation, but they don't seem to be the sharpest tool in the shed. So what happens if they don't accept the cancellation? Would it be possible for me to contact ebay and ask them to read the ridiculous messages and just process the cancellation on their end?

Re: Buyer accepting order cancellation

kopenhagen5 — Mon, 02 Jul 2018 06:44:17 GMT

Call centre reps just tell members it will time out, I thinks it's 7 days if no input from the buyer. Then you cancel it.

But you could try calling eBay in Phillipines.

Re: Buyer accepting order cancellation

brerrabbit585 — Mon, 02 Jul 2018 07:15:18 GMT

I believe it's 10 days. If they paid and you cancel, the refund usually happens straight away so just ignore the buyer's messages. And make sure you put them on your blocked list so they can't buy from you again!

Re: Buyer accepting order cancellation

countessalmirena — Mon, 02 Jul 2018 08:05:20 GMT

Oh, the simple beauty of an Unpaid Item Report...

Re: Buyer accepting order cancellation

brerrabbit585 — Mon, 02 Jul 2018 08:20:14 GMT

Unpaid reports lost their shine when a lot of sellers were opted in to immediate payment ...

Re: Buyer accepting order cancellation

countessalmirena — Mon, 02 Jul 2018 08:21:42 GMT

Ah. I can only hope that some metaphorical Mr Sheen is available to those sellers.

Re: Buyer accepting order cancellation

repentatleisure1952 — Mon, 02 Jul 2018 08:22:23 GMT

@countessalmirena wrote:
Oh, the simple beauty of an Unpaid Item Report...

Um...the OP's buyer paid...or am I missing something/

Re: Buyer accepting order cancellation

brerrabbit585 — Mon, 02 Jul 2018 09:04:05 GMT

That's why I said they lost their sheen. If someone wants to cancel after they've paid it's more of a pain than if they hadn't paid. I don't get many cancellations but they're almost always someone who accidentally bought too much. I cancel and two weeks later they realise they needed it after all and buy it again.

Re: Buyer accepting order cancellation

joztamps — Mon, 02 Jul 2018 10:51:17 GMT

Part of the issue may be that the buyer hasn't received Ebay's automated "accept or decline" email.

There was some sort of glitch, starting about 8-10 days ago, where they weren't being generated (despite one ebay rep telling me that this was "impossible", but saying that she had there and then re-sent it - which the buyer still didn't receive).

If you ask ebay's call back service to ring you and then outline the problem, the call-backer will probably be (it was as of yesterday, anyway) someone from their resolution centre who has been delegated to clean up the mess caused by the system breakdown in this area.

I speak from very recent experience.

Re: Buyer accepting order cancellation

melbourneclearance — Mon, 02 Jul 2018 11:02:42 GMT

It doesn't really matter anyway. You have the item and the money and you have done everything you can to refund the buyer. It was the buyer's own idiocy in the first place. Just relist the item and the buyer can claim the refund whenever they want to. They're obviously not going to pick up the item.

Re: Buyer accepting order cancellation

queenwaldorf — Mon, 02 Jul 2018 11:05:42 GMT

Definitely went straight to the blocked list!

Re: Buyer accepting order cancellation

queenwaldorf — Mon, 02 Jul 2018 11:07:04 GMT

Interesting, thanks for the heads up! Tbh I have zero faith in the buyer even reading or understanding the email if they got it, so I might just let it time out.

Re: Buyer accepting order cancellation

collect247 — Mon, 02 Jul 2018 12:13:13 GMT

If you chose there's something wrong with the buyers address then it would have cancelled instantly,by choosing the buyer requested a cancellation then you have to wait until the buyer agrees and if they don't then it times out after 10 days.

Re: Buyer accepting order cancellation

queenwaldorf — Tue, 03 Jul 2018 03:21:37 GMT

They need 'there's something wrong with the buyer' I would have selected that one.

Re: Buyer accepting order cancellation

wide-world-of-stamps — Tue, 03 Jul 2018 03:27:33 GMT

I wish!

Re: Buyer accepting order cancellation

kopenhagen5 — Tue, 03 Jul 2018 08:27:14 GMT

@queenwaldorf wrote:
They need 'there's something wrong with the buyer' I would have selected that one.

...............perfect.

Re: Buyer accepting order cancellation

stylesilver — Tue, 03 Jul 2018 23:44:00 GMT

And now I've got a buyer who's bought something from Russia ...a nd it says "send invoice" so it's not paid yet! How do I cancel this guys without getting a defect.. ! Is there a choice " do not post to that country?" I haven't been able to find where to cancel yet!

Plus where is it where you go into settings to STOP anyone from buying from all yr listings from OS. Grateful for any help, guys!

Re: Buyer accepting order cancellation

lyndal1838 — Tue, 03 Jul 2018 23:49:27 GMT

There should be an option to cancel because there is a problem with the buyer's address.

Re: Buyer accepting order cancellation

davewil1964 — Wed, 04 Jul 2018 07:14:37 GMT

In your settings you can opt to exclude specific countries or entire regions.

Re: Buyer accepting order cancellation

Anonymous — Wed, 04 Jul 2018 12:21:28 GMT

A lot of Russians will deliberately bypass your blocks by changing their primary address to Australia, buying, then changing their address back to Russia. A friend of mine had a Russian buy (same buyer that tried it on with me a few weeks previously) and I told her to ring ebay and report her for malicious buying, which she did and the buyer got a violation. I wish I'd done it but was busy at the time.