topic Re: Combined postage in Selling

Combined postage

egglesdtp — Sat, 07 Jul 2018 03:40:08 GMT

I have just had a buyer purchase 9 items but has not as yet paid as she is asking for a combined postage cost (OK with me). . However, of course ebay has added up the individual postage costs for each item, which comes to $93, instead of the $32.50 I can do it for. There does not seem to be any way for me to change the postage amount on the invoice - how do I do this?

I really don't want to ask her to pay the $93, then refund her the difference then chase up ebay asking for the excess FVFs to be refunded to me.

Re: Combined postage

gutterpunkz05 — Sat, 07 Jul 2018 03:55:30 GMT

Next to the purchased item, use the send invoice Tab, Then change the postage amount . You can then preview the invoice to make sure the change has occurred correctly. Then Send.

Re: Combined postage

egglesdtp — Sat, 07 Jul 2018 04:34:54 GMT

Unfortunately that doesn't work for some reason - instead I get this:

Now I know she hasn't paid yet, as she wants to pay by bank deposit, so how could ebay know she has paid? secondly, the sale was today.

WHY do ebay make this so difficult????

Re: Combined postage

eol-products — Sat, 07 Jul 2018 04:59:17 GMT

If she has completed checkout selecting bank deposit you cannot change it. Check your ebay sales result if it shows bank deposit. Try uncombining the items although I do not think that helps either.

Re: Combined postage

kopenhagen5 — Sat, 07 Jul 2018 06:00:26 GMT

Seems buyer has marked DD in checkout as payment and that is in effect paid according to the eBay system.

Ask the buyer to unmark as paid to the right of the transaction.

That should enable you to send another invoice adjusting postage.

Re: Combined postage

egglesdtp — Sat, 07 Jul 2018 07:52:11 GMT

Thank you kopes. Learn something new every day on ebay. It's so long since I had a buyer use DD....

Re: Combined postage

gutterpunkz05 — Sat, 07 Jul 2018 08:34:28 GMT

@egglesdtp wrote:
Thank you kopes. Learn something new every day on ebay. It's so long since I had a buyer use DD....

If that does not work, you could cancel the original transaction, by consent. Then tell them to re purchase but not to attempt payment until they receive an updated invoice

Re: Combined postage

brerrabbit585 — Sat, 07 Jul 2018 08:51:33 GMT

If they've gone through checkout you'll already have been charged fees on the postage amounts, regardless of whether she's marked it as paid or not. If ebay has opted you in for immediate payments that may have something to do with why you can't resend the invoice as I can't see the buyer marking it as paid.

Re: Combined postage

davewil1964 — Sat, 07 Jul 2018 10:31:36 GMT

If immediate payment is selected, the only payment option is Paypal.

Re: Combined postage

egglesdtp — Sat, 07 Jul 2018 12:48:25 GMT

@kopenhagen5 wrote:
Seems buyer has marked DD in checkout as payment and that is in effect paid according to the eBay system.
Ask the buyer to unmark as paid to the right of the transaction.
That should enable you to send another invoice adjusting postage.

I asked the buyer to do this, and her response was "have tried to 'unpay' but cannot anywhere, no provision for me to do so", so back to square one.

I have now asked her to request cancellation of all purchases, and I will make a special listing for her. Seems such a backwards way of resolving this, but otherwise I will have to pay FVFs on the whole postage that ebay thinks it should be, as if she pays via DD the postage amount I have quoted, ebay have no way of knowing how much postage she has paid and therefore how much FVFs I shoud be charged/ refunded.

Re: Combined postage

kopenhagen5 — Sat, 07 Jul 2018 13:57:17 GMT

I am wondering if she is looking at the right side of an item rather than on the right of the whole transaction at the top.

It can make a difference and a common mistake.

But if you have already progressed with a new listing, keep going with that.

In future if the buyer uses the cart, it enables the seller to combine the postage costs providing the listings are set up correctly.

Re: Combined postage

egglesdtp — Sat, 07 Jul 2018 14:03:34 GMT

Not having seen how she tried to unmark as paid, I'm not sure where she tried. As of now, I have suggested she do the cancellations and we'll proceed from there, but I will probably have to wait till tomorrow for that (as it is now midnight).

Re: Combined postage

digital*ghost — Sat, 07 Jul 2018 17:44:20 GMT

It became impossible to send a revised invoice once checkout was completed with bank deposit selected several months ago, unfortunately, so cancelling is the only thing you can do to ensure eBay don't charge the fees on the higher postage cost.

Re: Combined postage

egglesdtp — Sun, 08 Jul 2018 03:00:01 GMT

She has agreed to cancellations, which I have now done, and then will make a special listing for her.

Re: Combined postage

brerrabbit585 — Sun, 08 Jul 2018 03:23:52 GMT

@davewil1964 wrote:
If immediate payment is selected, the only payment option is Paypal.

That's true when the seller selects immediate payment. If ebay opts you in without your agreement you can still offer bank deposit, as I do. If the buyer doesn't want to pay straight away all they need to do is select bank deposit when they go through checkout. From what I've seen in these forums lately, a few non-payers seem to be deliberately choosing bank deposit and then never paying, which is why I'm considering removing the bank deposit option.