topic Re: Seller Hub in Selling

Seller Hub

pnc75 — Fri, 10 Aug 2018 04:04:49 GMT

Am very interested to learn people's opinions about seller hub, seeing that it's soon to be foisted upon us.

Any contributions (at your leisure) re pros and cons would be greatly appreciated. TIA

Re: Seller Hub

jfmgray — Fri, 10 Aug 2018 04:12:32 GMT

I really like the Hub. It has a lot of stuff that is of no interest to me so I just ignore those bits. If it lacks any links to pages you frequent, just set them up as shortcuts in the "shortcut" section of the hub (I have over 15 shortcuts that take me wherevever I want to go with one click).

Re: Seller Hub

robboscoke — Fri, 10 Aug 2018 04:29:20 GMT

The very best, easy to use, has all the details you need, excellent for sale by way of the Draft, to set your selling up.

Easy to up load Tracking numbers, and all the details when you recieve feed back.

Shows all your Active Listings, once again the best page eBay has.

Re: Seller Hub

brerrabbit585 — Fri, 10 Aug 2018 04:41:02 GMT

You can save up to 50 different templates so that when you have something new to list you only have to make minimal changes, eg. set up a template for each different category you list in, with several variations.

Re: Seller Hub

wide-world-of-stamps — Fri, 10 Aug 2018 04:47:57 GMT

Overall we quite like it, although we're still learning.

Just found something we don't particularly like - when relisting from the "ended" page (the old "unsold"), the only way to see how many views an item had is to go into each individual listing.

As we use this detail, among other things, to decide when and whether to relist an item, and whether to adjust the price, the old page was better in that respect.

Re: Seller Hub

brerrabbit585 — Fri, 10 Aug 2018 05:01:10 GMT

I find it saves time marking items as posted and leaving feedback. It can all be done from the view order page.

The active listings page is fantastic - if I need to edit a particular listing I can search for it on the active page using keywords in the title and do it from there instead of having to scroll through pages of active listings to find it.

The active page gives you a total dollar value for all your listed items, for anyone who's interested.

You can go directly from the overview to the orders that need posting. As you mark each one as sent they disappear off that list but can be found on the page for all orders posted. On one ID I think it said I can now bulk mark them as sent.

You can sort your active page lots of different ways, eg. price, start date, time left, etc. You can also customise the columns so they're in the order you want them, and leave some off if you don't want them and they just clutter things up. I shifted a few columns around so the number of views & watchers, and the available quantity were easier to see.

If you sell multiples of anything, when some sell, on the order page it shows how many sold as well as how many are still available, which saves me having to open the listing and check whether it needs updating.

Notes are more obvious on the seller hub lists (active, sold, unsold) than they are on the all selling page.

I've never been able to bulk edit descriptions using find & replace in the past but last week I was able to do it through seller hub. It saved me HOURS of editing part of my terms in all my listings.

You can do a LOT of customising to suit your needs, both on the overview page and on individual pages. You'll just have to click on the links and have a play.

The main thing to remember is that you can always go back to the All Selling page by clicking on the View My Ebay Selling link under Selling Tools (in the first box, unless I've moved mine). Once you get used to the other pages you'll start to use them a lot more.

Re: Seller Hub

brerrabbit585 — Fri, 10 Aug 2018 05:10:40 GMT

I only used the basic system before and it never showed the amounts still available in Unsold, but seller hub does show me. I find it quite handy.

Have you checked the Unsold section of the All Selling page to see whether the views still show there? I've never used Selling Manager but I presume you used to use either it or SMP because I never used to see the views in unsold.

Re: Seller Hub

brerrabbit585 — Fri, 10 Aug 2018 05:24:49 GMT

You can view your sales for different periods of time, eg. last month, this month, last 30 days, etc. Be aware that it includes the item price plus the postage cost though. You can still see the last 60 days figure on the old Sold page in All Selling (without the postage).

To follow up on what was said about the shortcuts list on the overview page, you can insert the URL for any shortcuts you want on the list, and label them however you want them to appear on the list. You could easily put a link there to the Community page.

Re: Seller Hub

brerrabbit585 — Fri, 10 Aug 2018 05:27:55 GMT

For those who don't know how to open a link in another tab so you can switch between more than one page at once (instead of going back and forward all the time), instead of clicking on the link with the left button of the mouse, click on it with the wheel on the mouse. When you've finished with that tab you can just close it and you've still got the first one.

Re: Seller Hub

brerrabbit585 — Fri, 10 Aug 2018 05:35:57 GMT

If you schedule items as much as I do and you ever need to reschedule anything, in seller hub you can do it to the minute. In the old format you could only reschedule on the hour, quarter past, half past and quarter to. I used to find that quite frustrating, so a big tick from me in that regard!

Re: Seller Hub

brerrabbit585 — Fri, 10 Aug 2018 05:45:32 GMT

When I leave feedback it allows me to choose from previous comments I've used. For some reason I couldn't do that before but had to do them from scratch each time.

Re: Seller Hub

brerrabbit585 — Fri, 10 Aug 2018 05:58:39 GMT

When you customise your pages (eg. active) you can make the columns narrower so more fit across the page if you need them.

I was just having a look at the search feature on the active page and you can search your own listings by ebay Plus to see which ones it's on (if applicable). You can search by lots of different criteria but so far I've only searched by the title. Other options include searching according to postage or return policies, searching by price (specific price or everything above or below a particular price), or bringing up all listings with a specific number available (or those below or above a specific number). There's heaps more options to sort your own listings to check things.

Re: Seller Hub

pnc75 — Fri, 10 Aug 2018 05:59:26 GMT

I suspect I'll be asking lots of questions when it starts! (Warning in advance).

Re: Seller Hub

brerrabbit585 — Fri, 10 Aug 2018 06:15:50 GMT

I found something I really don't like. On the All Orders page and on the Paid and Posted page it only shows the dollar total for each order and not the individual amounts for each item in the order.

There was a link to go back to the old format, which isn't the same as the old Sold page I used before Seller Hub. I knew I was taking a risk because I didn't know what I was going back to, and I like the old page even less but now I seem to be stuck with it.

Re: Seller Hub

brerrabbit585 — Fri, 10 Aug 2018 06:19:20 GMT

Take a deep breath and jump in with both feet! Better to choose when it starts than have ebay choose the most inconvenient time for you. I've had plenty of time lately to have a look around because I couldn't do a lot else. When they first opted me in ages ago it was when I was under a lot of pressure (that particular day) and I didn't have time to mess around so I opted out straight away. I regret it now, just as it didn't take me long to regret opting out of business policies when they first came in, but I soon regretted it.

Re: Seller Hub

wide-world-of-stamps — Fri, 10 Aug 2018 13:44:18 GMT

@brerrabbit585 wrote:
I only used the basic system before and it never showed the amounts still available in Unsold, but seller hub does show me. I find it quite handy.

Have you checked the Unsold section of the All Selling page to see whether the views still show there? I've never used Selling Manager but I presume you used to use either it or SMP because I never used to see the views in unsold.

Yes, we've been using Selling Manager Pro for a couple of years. Just checked and you're right about the All Selling unsold page.

Seller Hub seems to be a merger of SMP and All Selling, with a few tweaks and extra bits added.

Many of the pages (apart from the overview) are similar to SMP and have many of the same features, which is a real plus for sellers once they get used to it. I actually use it more than my other half as I do all the computer work, and he prefers things to stay the same so he can understand them easily (but he'll learn it quickly enough when he has to).

The only 2 negatives we've noticed so far is the one already mentioned in Unsold, and also that the Sold items page doesn't show if the item was an Auction or BIN.

Re: Seller Hub

clubesquire — Fri, 10 Aug 2018 23:31:44 GMT

When we returned we were disappointed to learn that Turbolister was no more. We started with a third party app called Wonderlister - very good, but not without its own idiosyncrasies. Tried the Hub and haven’t looked back. Generally speaking it’s a good bit of kit, but can be better. I hope eBay spend the time now to finish the job and fine tune it to perfection.

I think it’s a very good piece of work.

Melina.

Re: Seller Hub

pnc75 — Sat, 11 Aug 2018 00:33:38 GMT

Thank you all so much. It certainly sounds worthwhile. Will try to make time to have a go at it during the week.

Re: Seller Hub

clubesquire — Sat, 11 Aug 2018 00:45:51 GMT

A good place to start is to have your overview page set up with all the options and then click on each and every link. It’s amazing the information at hand. But then you can decide how much of it is relevant to you, hide what’s not, and build it to how you want the page to look - personalise it.

As I think already mentioned, the my eBay selling link, is a particularly good one. You’ll get used to it all very quickly, just don’t be frightened to click click!!

Mel.

Re: Seller Hub

everard6920 — Sat, 11 Aug 2018 00:48:29 GMT

@clubesquire wrote:
When we returned we were disappointed to learn that Turbolister was no more. We started with a third party app called Wonderlister - very good, but not without its own idiosyncrasies. Tried the Hub and haven’t looked back. Generally speaking it’s a good bit of kit, but can be better. I hope eBay spend the time now to finish the job and fine tune it to perfection.

I think it’s a very good piece of work.

Melina.

Agreed about TurboLister - and at the time, eBay promised a replacement which we are yet to see. From what I recall, drafts disappear after so many days, or something? I've been reluctant to store listings as drafts for that reason and have just been keeping my descriptions as html files, instead. I prepare updates with hundreds of new listings at a time and needless to say, I'd be VERY unhappy to lose them.