topic Re: eBay calculated my Postage wrong in Selling

eBay calculated my Postage wrong

teracon7 — Mon, 03 Sep 2018 21:56:04 GMT

I listed an item for international sale and eBay put a variable rate on the item. The item buyer was in the US.

eBay estimated the shipping for the item to be AU $33.38.

However, the Auspost website lists the item to cost $64.63.

The buyer of course does not want to pay this, and ! am not allowed to change the shipping. I was not aware of such a difference.

Is the $33.38 enough? Does eBay and Auspost's agreement cover the difference?

Am I Obligated to take a loss?

Thanks.

Re: eBay calculated my Postage wrong

curraone — Mon, 03 Sep 2018 22:24:32 GMT

@teracon7 wrote:
I listed an item for international sale and eBay put a variable rate on the item. The item buyer was in the US.
eBay estimated the shipping for the item to be AU $33.38.
However, the Auspost website lists the item to cost $64.63.

The buyer of course does not want to pay this, and ! am not allowed to change the shipping. I was not aware of such a difference.
Is the $33.38 enough? Does eBay and Auspost's agreement cover the difference?
Am I Obligated to take a loss?

Thanks.

Nobody will cover you. You take the loss or cancel the sale, thereby gaining a defect. Sorry.

Re: eBay calculated my Postage wrong

clarry100 — Mon, 03 Sep 2018 23:34:17 GMT

You could ask the buyer if they would prefer to cancel the sale instead of paying the correct amount for the postage.
If they say yes then you can cancel choosing the reason that the buyer requested the cancellation. This way you will not get a defect.
If the buyer does not respond or says no then I would just cancel choosing the reason that there's a problem with the buyer's address. There should be no defect for this either.

Re: eBay calculated my Postage wrong

papermoon.lady — Tue, 04 Sep 2018 02:23:41 GMT

I am not a seller, but two independent sellers overseas told me that they don't list postage costs (but rather "may not post to Australia") exactly because eBay makes mistakes, particularly with overseas postage. And now many of these sellers who don't list postage costs have the additional problem that GSP is automatically added if they don't opt out of it manually.

You could still try to call eBay. I can't guarantee they will help or cover the difference, but you could try.

Re: eBay calculated my Postage wrong

curraone — Tue, 04 Sep 2018 03:56:24 GMT

not a snowflakes chance

Re: eBay calculated my Postage wrong

phorum_junkie* — Tue, 04 Sep 2018 09:42:57 GMT

Too late for this transaction but I never relied on ebay calculated postage. I didn't quote international postage and just waited for someone to ask how much it would be to a particular destination. If it was a lightweight item I would sometimes quote the highest price and say there may be a discount depending on the address. If I were going to rely on eby calculated postage I would give the the measurements an extra couple of cms as then it is more likely to be right.

Re: eBay calculated my Postage wrong

shiver_me_shrimp — Tue, 04 Sep 2018 13:38:55 GMT

Go to AusPost and ask them. A lot of the time I’m charged a lot less over the counter than is stated on the website. Alternatively they have prepaid international satchels if you item fits in one.