topic Re: How to report buyer's feedback extortion email (Pick up Items) in Selling

How to report buyer's feedback extortion email (Pick up Items)

justkidzbiz — Thu, 20 Sep 2018 12:40:59 GMT

Sold some items that were pick up. Buyer paid cash and picked up the items on Saturday.

Received an email today saying she doesn't like the items and wants a refund or will not be leaving positive feedback,

Buyer had the opportunity to inspect the items on pick up. There is nothing wrong with them, she just doesn't like them.

In my book this is feedback extortion but I can't find anywhere to report the email.

anyone know where the report button is?

Re: How to report buyer's feedback extortion email (Pick up Items)

padi*0409 — Thu, 20 Sep 2018 13:00:49 GMT

Here ya go kidz:-

https://www.ebay.com.au/help/policies/feedback-policies/feedback-extortion-policy?id=4230

Re: How to report buyer's feedback extortion email (Pick up Items)

justkidzbiz — Thu, 20 Sep 2018 15:58:09 GMT

Thanks Padi 🙂

Re: How to report buyer's feedback extortion email (Pick up Items)

justkidzbiz — Fri, 21 Sep 2018 14:42:19 GMT

Thanks again Padi.

As I suspected, the moment I emailed the buyer stating returns are not accepted as the opportunity to inspect and cancel if not satisfied was at the time of pick up, she left a horrible lying negative feedback comment.

Spoke to ebay and not only did they agree it was feedback extortion and removed the neg, I also asked them to remove the positive feedback I left for her, which they said ordinarily they don't remove positive feedback but under the circumstances they were happy to remove the positive fb.

Exactly the reason I don't leave feedback until I've received it first, however in this case I did leave fb first and alas copped a big fat neg in return.

Re: How to report buyer's feedback extortion email (Pick up Items)

digital*ghost — Fri, 21 Sep 2018 15:12:45 GMT

I like that the positive was removed - a nice surprise. 🙂

Re: How to report buyer's feedback extortion email (Pick up Items)

*tippy*toes* — Fri, 21 Sep 2018 15:31:24 GMT

WOW! I'm so surprised they removed the positive you left. Suck eggs to the buyer! I never leave FB until it's given for that reason.

Re: How to report buyer's feedback extortion email (Pick up Items)

Anonymous — Sat, 22 Sep 2018 01:34:23 GMT

Very glad to hear

Re: How to report buyer's feedback extortion email (Pick up Items)

padi*0409 — Sat, 22 Sep 2018 03:22:20 GMT

Great outcome kidz - I'd have loved to have been a fly on the wall when the buyer saw the neg was removed, and the positve as well.

Re: How to report buyer's feedback extortion email (Pick up Items)

justkidzbiz — Sat, 22 Sep 2018 08:23:39 GMT

Generally I wait, but thought she seemed "nice" so left glowing FB. Never again. After I get FB, I will then reciprocate 🙂

Re: How to report buyer's feedback extortion email (Pick up Items)

justkidzbiz — Sat, 22 Sep 2018 08:24:11 GMT

Me too!

Re: How to report buyer's feedback extortion email (Pick up Items)

clubesquire — Sun, 23 Sep 2018 01:54:10 GMT

Nice result Kidz. Good to see.

Someone at eBay has that which is not so common anymore.

We leave FB once an item is paid for. So far, so good. FB now or later has always been a bit conflicting for me. Need to give it a bit more thought.

Anyway, good luck to you 🙂

Melina.

Re: How to report buyer's feedback extortion email (Pick up Items)

kopenhagen5 — Sun, 23 Sep 2018 04:50:42 GMT

Great result kidz.

Clubs - kidz sells more everyday items and probably more prone to noobs.

You sell items to a very conservative consumer hence unlikely to get noobs n numpties.

Don't think you need to rethink your strategy.

Re: How to report buyer's feedback extortion email (Pick up Items)

go-tazz — Sun, 23 Sep 2018 05:05:28 GMT

@clubesquire wrote:

We leave FB once an item is paid for. So far, so good. FB now or later has always been a bit conflicting for me. Need to give it a bit more thought.

I leave feedback after I've sent the item and if anything isn't right after they receive the item and they try

anything "shonky" I can always leave follow up feedback:

https://pages.ebay.com.au/services/forum/feedback.html?ssPageName=comm:f:f:AU

That will always stand out and IMHO is the better option to show that something went wrong after they received

it,(it also allows you to add their user ID as a warning to others).

No one reads all the positive comments that a seller can leave but they will be drawn to any feedback

comment that's has had a reply as it stand out,