topic Re: Ripped off after all these years in Selling

Ripped off after all these years

voonz01 — Mon, 03 Sep 2018 19:28:14 GMT

Been a loyal member for so many years and have paid so many times for the sale of items that never ended up selling so cant wait to pay this last invoice and close my account and all my friends I have shown are doing the same

Re: Ripped off after all these years

voonz01 — Mon, 03 Sep 2018 19:28:58 GMT

Thankyou to all the loyal buyers and sellers

Re: Ripped off after all these years

kopenhagen5 — Mon, 03 Sep 2018 22:10:04 GMT

Sounds like you have never learnt how eBay works ?

If you go through the proper procedures you are never out of pocket.

But you are not alone in not reading the instructions if that is what has happened.

Many members come here complaining only to learn the preventative procedure were there all along.

Re: Ripped off after all these years

voonz01 — Mon, 03 Sep 2018 22:39:45 GMT

Realised my mistake put my ute back up for sale still didnt sell still charged for it so what can I say

Re: Ripped off after all these years

voonz01 — Mon, 03 Sep 2018 22:43:33 GMT

Not having a computer and just working off my phone limits alot of options been out of pocket from Ebay many of times and after hours of trying to solve it just easier to give up and let them have there money for free years of loyalty mean nothing to Ebay you only have to look at my rating to see that

Re: Ripped off after all these years

lyndal1838 — Mon, 03 Sep 2018 23:03:31 GMT

You never get listing fees back if an item does not sell but if it sells and the buyer does not complete payment you can get your final value fees back.

It is all automated....no need to call ebay or any othe contact with them

Using a phone has never been the best way of accessng ebay.....you will soon learn that if you read the boards.

Re: Ripped off after all these years

whiznumber6 — Tue, 04 Sep 2018 00:14:18 GMT

As with all listings, you get charged an Insertion Fee. That doesn't get refunded if the item doesn't sell.

And the ute wasn't actually listed as a "vehicle", it was listed in a "parts" category (specifically, Vehicle Parts & Accessories>Car & Truck Parts>Brakes & Brake Parts>Other).

Re: Ripped off after all these years

voonz01 — Tue, 04 Sep 2018 01:04:52 GMT

Well it was for sale for 2000 didnt sell and got slugged 213 dollars for it I'm selling things as I need the money not selling things to end up with a bigger bill

Re: Ripped off after all these years

voonz01 — Tue, 04 Sep 2018 01:09:09 GMT

Its all fine Ebay can wait for my money it can go to the bottom of my list pile then once paid I'll delete my account my friends agree and are also doing the same

Re: Ripped off after all these years

collect247 — Tue, 04 Sep 2018 01:14:42 GMT

How many times did you list it? looks like you listed it about 10 times?

Have you tried GT it's free to list and no fees

Re: Ripped off after all these years

voonz01 — Tue, 04 Sep 2018 01:24:02 GMT

Yeah I did GT are great cheers

Re: Ripped off after all these years

voonz01 — Tue, 04 Sep 2018 01:27:38 GMT

It was free listing on Ebay also only cost if I sell so I have no problem paying them they will have to wait till I list it elsewhere and sells so no skin off my nose I'll up the price and Ebay will have to wait

Re: Ripped off after all these years

kopenhagen5 — Tue, 04 Sep 2018 01:35:18 GMT

@voonz01 wrote:
Well it was for sale for 2000 didnt sell and got slugged 213 dollars for it I'm selling things as I need the money not selling things to end up with a bigger bill

That's because it was listed in parts not vehicles.

If you had listed in vehicles then it would have been a max of $80 upon sale.

And you would have been credited back the fee if you had done an unpaid item case.

Re: Ripped off after all these years

collect247 — Tue, 04 Sep 2018 01:36:39 GMT

It's actually free to list in that catergory so somehow OP did get ripped off.

Re: Ripped off after all these years

voonz01 — Tue, 04 Sep 2018 01:37:19 GMT

Well it said free listing pay when you sell guess that means nothing

Re: Ripped off after all these years

collect247 — Tue, 04 Sep 2018 01:37:20 GMT

Kopes it's free to list in that catergory

Re: Ripped off after all these years

collect247 — Tue, 04 Sep 2018 01:38:37 GMT

You need to get onto ebay's back as I agree you have been ripped off as like you said free to list

Re: Ripped off after all these years

voonz01 — Tue, 04 Sep 2018 01:39:33 GMT

Cheers

Re: Ripped off after all these years

collect247 — Tue, 04 Sep 2018 01:45:02 GMT

In vehicles it's $8.80 to list or $21.99 classifieds

Re: Ripped off after all these years

countessalmirena — Tue, 04 Sep 2018 02:25:10 GMT

voonz01,

Why are you being charged $213 as an insertion fee for selling your vehicle?

The "Fees for selling a vehicle on eBay Motors" page shows an insertion fee of $8.80 if you listed this as auction or fixed price. If you listed it as a classified ad with best offer, insertion fee would have been $$21.99. In either case, if you'd sold the vehicle, you'd have been charged $66.00 as a final value fee.

Ah... I see that you listed it in Vehicle Parts & Accessories > Car & Truck Parts > Brakes & Brake Parts > Other.

You really, really should not have done that. You'd have been charged "10.9% of the total amount of the sale, to a maximum charge of $440 per item".

But you say that your vehicle didn't sell. Is eBay charging you the final value fees? (That would be $251.)

If eBay is charging you final value fees, my guess is that perhaps a potential buyer contacted you, asking for your address so that s/he could inspect the vehicle before buying... or perhaps you included your address (or phone number, or email address) for the purpose of the potential buyer inspecting the vehicle.

eBay absolutely FROWN upon giving that sort of information (or trying to give that sort of information - since they actually will prevent contact information from being exchanged), and will regard it as an attempt to conduct a sale off-eBay.

Or perhaps there was something in a message about your having listed the vehicle on another site? This too will be detected by eBay message bots and will cause eBay to automatically assume you have sold the vehicle off-eBay to a customer who contacted you through eBay, and eBay will.then charge you the full final value fee.

If you have not sold the vehicle, get on the phone to eBay and - in your politest, most patient, and most careful communication style, address this issue. Explain that you have not sold the vehicle and no off-eBay sale was intended. Go and take a photo of the vehicle with today's newspaper showing on the bonnet or something, and offer to send it to them.

Be really patient, and don't lose your temper. If you're innocent of doing off-eBay deals with eBay customers, you'll be severely tempted to scream at the CS rep that you contact, but you must simply and patiently explain everything as many times as needed. Don't add extraneous detail. I also recommend recording the phone call (and of course get the CS rep's permission at the start; if the rep doesn't agree to being recorded, you will have to stop).

Take notes as well, even if you are recording the call.

At the end of the call, summarise the main details of the call and get the CS rep to agree that that's what has been discussed and that's what has been agreed upon. For instance, "So I am being charged a final value fee even though my vehicle has demonstrably not sold on eBay, is that correct?" CS rep: "Yes, that's right." You: "And you agree that I have demonstrated that the vehicle is still in my possession, is that correct?" CS rep: "Yes, but [blah blah blah]" or "Yes, that's correct." (Whatever the answer is. You're just looking for confirmation of summary points.) You: "And, just to clarify, you agree that I have offered to make a Statutory Declaration that I have not sold the vehicle, is that correct?" CS rep: "Yes." etc.

Of course, the best thing would be if the CS rep agreed that you haven't sold the item, and that they are crediting the final value fee back to you (thus effectively cancelling the FVF). But as long as you can get a recording and / or notes where the rep agrees to the points that I've mentioned above, you have some powerful negotiating tools at hand - sufficient to take things further.

If eBay try to charge you through PayPal, then you have the option of contacting the Financial Services Ombudsman and making a complaint (PayPal to be the financial services provider against whom the claim is made, and presumably PayPal will then go after eBay to recoup their losses (including the fine charged to FSPs against whom a successful claim is made).

If your eBay fees have instead been taken from your credit card directly, or your bank account directly, you could perhaps instruct your bank to revoke eBay's access to your account. Be aware though that unless ebay acknowledge that they don't have the right to charge you, they'll probably set on you with a debt collector.

Best way to resolve it is by the sweetest and politest communication possible - with eBay. eBay's "Have us call you" option is by far the best way to get in touch with eBay. (Emails are useless, for a number of reasons, but primarily because the responses, when they are finally sent, are bot-generated.)

eBay say: We'll call you at the phone number registered to your account, or you can enter a different number.

We’re available from 8am to 10pm AET, 7 days a week.