topic Re: buyer cant pay in Selling

buyer cant pay

davidc4430 — Wed, 24 Oct 2018 00:40:46 GMT

ok, have a buyer located in mexico, and he cant get ebay to let him pay.

i'm guessing its because i have made south america and central america places i dont post to.

can i change that as a once off after an item is sold?

Re: buyer cant pay

imastawka — Wed, 24 Oct 2018 00:43:23 GMT

Strange.

I thought if you didn't post to certain places, then they couldn't see the listing?

I'm probably wrong. Someone else will know.

Sorry. Can't help.

Re: buyer cant pay

davidc4430 — Wed, 24 Oct 2018 00:47:34 GMT

@imastawka wrote:
Strange.

I thought if you didn't post to certain places, then they couldn't see the listing?

I'm probably wrong. Someone else will know.

Sorry. Can't help.

well i thought that too, and i also thought even if they could 'see' my ad they would be unable to buy.

Re: buyer cant pay

Anonymous — Wed, 24 Oct 2018 00:56:09 GMT

I thought that three,on both counts. Strange days indeed

I'm not sure if the option for 'excluded' buyers is still around so you could add this person to it as I've not used it in several years

Maybe they changed their location to elsewhere and then changed back after buying? I've heard of people doing that to get around blocks

Or maybe they logged in to eBay Australia by genuine accident and then realised before they went to pay so logged out and back in to the correct site?

Or maybe eBay is just being an asp

Re: buyer cant pay

digital*ghost — Wed, 24 Oct 2018 01:00:25 GMT

Might be a dumb question, but have you issued an invoice with postage costs?

Re: buyer cant pay

davidc4430 — Wed, 24 Oct 2018 01:05:02 GMT

he sent me the following message,

Hi again! Can you make the delivery to this address if possible and shipping cost?
Chihuahua, Chihuahua, México
Address: Residencial Campestre IIda Etapa
Street: Connecticut
No: #4927
Zip Code #31213
If it's not possible send it to: el paso TX, I think that's the problem that doesnt let me pay...

i'm getting a bad feeling about this, prolly why i chose to block that area of the world.

maybe i should give him the choice to cancel the sale or wait for the non payment system to kick in.

its not my fault after all.

Re: buyer cant pay

davidc4430 — Wed, 24 Oct 2018 01:06:11 GMT

@digital*ghost wrote:
Might be a dumb question, but have you issued an invoice with postage costs?

yes, sent an invoice, it had free postage so i typed in 0.00 in the postage area and it allowed me to send it.

Re: buyer cant pay

Anonymous — Wed, 24 Oct 2018 01:07:04 GMT

Hmmmmmm.......sounds suss to me but then again I am suss by nature due to too much eBay suss stuff

Re: buyer cant pay

davidc4430 — Wed, 24 Oct 2018 01:12:02 GMT

i listed it with a no fees and charges offer so if i just cancel the sale i wouldnt get charged would i?

or do i call ebay myself and have a chat about it?

id really rather just lose the sale than get into sending expensive items to who knows who.

hes a newish ebay member, only feedback of 1.

Re: buyer cant pay

Anonymous — Wed, 24 Oct 2018 01:18:25 GMT

I'm very wary of suggesting a seller cancel, it has been that if they seller selects the reason as being something wrong with the buyer's address that the seller won't get a defect, but you can bet if ebay changed that,they would'nt be telling people up front about it

Not sure about the item fees as it's been long enough since I last cancelled a sale at they buyer's request that the rules have prolly changed since

Re: buyer cant pay

digital*ghost — Wed, 24 Oct 2018 01:21:39 GMT

It sounds like they had a US address on file when they purchased so your invoice would be to the US, meaning if they try to change the address to one in Mexico when they go to pay, the postage quote won't apply and prevent payment.

Probably best to advise that you can't alter the country of postage and am therefore unable to invoice for shipping to Mexico, and that the order needs to be cancelled.

Re: buyer cant pay

davidc4430 — Wed, 24 Oct 2018 01:23:42 GMT

perhaps message him, i dont post to mexico and he should just cancel the purchase as i wont send it to any other address now i know he is located in a country i dont post to.

Re: buyer cant pay

go-tazz — Wed, 24 Oct 2018 02:53:51 GMT

@davidc4430 wrote:
perhaps message him, i dont post to mexico and he should just cancel the purchase as i wont send it to any other address now i know he is located in a country i dont post to.

They are probably in El Paso Texas as that's how he would've been able to get past your block,(could be

they are trying to make out that it's a present for someone in Mexico and trying to con you into sending it

there and then just claim none receipt).

Always check and if sending an invoice make certain you include a postage quote if sending overseas,(after all

it's dearer to send overseas).

Anyone that states an address that's different to the order/invoice is a scammer suspect because if you post to

that address you will lose any dispute.

Having a low feedback score allows them to come up with stories that may be plausable,(but could also be a

scam tactic).

Cancel looks like your best option to me,

Re: buyer cant pay

kopenhagen5 — Wed, 24 Oct 2018 03:01:22 GMT

Sounds sus david.

Re: buyer cant pay

davidc4430 — Wed, 24 Oct 2018 03:13:30 GMT

ive messaged him i wont post it knowing hes in a region i dont post to and i wont post to any other address now i know where he lives and he should cancel the purchase.

its in his court now, he can either voluntarily cancel or the non paying thing will kick in.

i cant see how he can pay without my consent now.

i think he must have done something to get around the blocks but the block on his location got him.

i should have been more alert before i sent the invoice, i think my error was thinking 'new mexico' which is in the USA isnt it?

Re: buyer cant pay

davidc4430 — Wed, 24 Oct 2018 03:33:05 GMT

i used live chat and ebay have cancelled the sale after looking at the details and agreeing the buyer was not in a region i post to.

Re: buyer cant pay

davidc4430 — Wed, 24 Oct 2018 03:34:13 GMT

thanks for the replies guys, as allways good advice.

Re: buyer cant pay

davidc4430 — Wed, 24 Oct 2018 08:45:03 GMT

Hi,

You cancelled an order from ***************, and we already notified them. You don't need to do anything else because the buyer hasn't paid for this order yet.

You'll get a final value fee credit in your account that you can apply toward listing more items to sell on eBay. Please note that it can take up to 24 hours to post the Final Value Fee credit to your account.

Re: buyer cant pay

kopenhagen5 — Wed, 24 Oct 2018 04:54:45 GMT

Might pay to get the mods to remove this post as identity theft is on the rise.

Or ask them to remove the personal details in it.

Re: buyer cant pay

davidc4430 — Wed, 24 Oct 2018 05:19:42 GMT

mods, please remove post 18