topic Re: Buyer refused to return the item, but requested refund, eBay favored the buyer in Selling

Buyer refused to return the item, but requested refund, eBay favored the buyer

gia_jezza — Tue, 20 Nov 2018 06:42:40 GMT

Hey guys,

Lately I've got a negative feedback from a suspicious buyer. The buyer contacted me claiming that the item didn't work, but no proof at all, no photos, no nothing, just statement. Then I proactively communicated with him and provided troubleshooting instruction and told him that if the item still has issue, return for refund or replacement.

Then the buyer left me a negative feedback immediately after I sent him the resolution message. Although eBay's policy stated clearly that leaving negative feedback for requesting refund before the buyer send the item back to the seller is not allowed, and is considered feedback extortion, eBay favored the buyer and refused to remove the feedback.

I think eBay is not fair for sellers at all, when seller has done everything fulfilled element on the transaction, why we still need to be the one who is bullied and accused?

Do you guys have any similar experience or maybe suggestions on this?

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

repentatleisure1952 — Tue, 20 Nov 2018 07:38:19 GMT

" Although eBay's policy stated clearly that leaving negative feedback for requesting refund before the buyer send the item back to the seller is not allowed, and is considered feedback extortion,"

I think you may be mistaken.

Extortion is threatening to leave a neg if the seller does not provide a refund or something else.

However you have great feedback & no buyer will notice that neg left by a numpty.

You have replied in a very dignified manner.

Remember that buyers only require a pulse & a device to buy on line....being smart/affable is not a requirement.

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

digital*ghost — Tue, 20 Nov 2018 08:28:01 GMT

That negative FB comment makes no sense to me whatsoever.

If I saw it on any other seller's profile, with no context, I'd probably skip right over it after seeing the first two words ("excellent selller"), thinking it's just another buyer who left the wrong feedback through the app.

That probably doesn't make you feel much better, and I understand feedback can seem very important to sellers, but for me I'd actually take this as a win (the buyer obviously didn't get what they actually wanted - to keep the item and get their money back, or so I assume - so the neg was a little dummy spit, only I think it got stuck and they couldn't quite get the words out ).

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

tazzieterror — Tue, 20 Nov 2018 08:30:08 GMT

Sounds like the buyer was fishing for a partial refund. Check the feedback they've left for other sellers and see if it's something they do regularly.

I'm not sure what the feedback removal request process is like, but try asking again. And then again. If there's one thing I've learned about eBay it's that you'll get different responses from their CS staff on different days.

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

*tippy*toes* — Tue, 20 Nov 2018 11:51:55 GMT

Excellent seller to sell rubies? What a tosser! I wouldn't worry about that neg. Any half normal people can see it was a complete numpty who left it. I wouldn't even entertain the idea of a refund. Stuff them!

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

clubesquire — Tue, 20 Nov 2018 11:54:55 GMT

Hehe!! Indeed Tippy 😂😂

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

countessalmirena — Tue, 20 Nov 2018 13:50:10 GMT

tippy*toes, do you have a good yuletide recipe for stuffing which can be used with "complete numpties"?

I have a lovely vision of a groaning Christmas dinner table, where cheerful faces from each guest beam with goodwill and culinary satisfaction, and the pride of place on the table is a large roasted numpty-bird. Having been roasted in a very large oven for some five hours (slow roast), naturally the numpty-bird would have been stuffed with some sort of exquisite filling - but what? What is the stuffing recipe?

I have never actually seen a numpty-bird.

I've never tried to stuff a numpty-bird, either.

Recently I saw a horizontal chicken (or other bird) roaster.

I wonder if a numpty-bird would fit on that...?

Are numpty-birds tasty? Should I try to obtain one? Are there numpty-bird farms from which I can order one for Christmas???

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

padi*0409 — Tue, 20 Nov 2018 14:05:31 GMT

Is the renowned Numpty Bird the same as the Bin Chicken countess ? If so they come already stuffed..............

There's a song about the Bin Chicken, but I'm not gonna post the link 'cos it's X rated................ Bet you're off to google it now..............

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

tazzieterror — Tue, 20 Nov 2018 14:14:10 GMT

countess, forgive my interjection here, but I've had several brief (but memorable!) encounters with the above mentioned numpty species, and while not able to furnish you with the requested recipe, I can tell you that when it comes to stuffing one the process followed is near identical to that used with a chicken or duck, apart from including the additional step of first withdrawing the numpty's head from its own posterior cavity - not always straightforward as the head often tends to be inflated!

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

clubesquire — Tue, 20 Nov 2018 14:12:12 GMT

Numpty Birds are very similar to left handed, mincing, lobotomised South African Trotting Ducks.

I hope thats cleared things up a bit for you Countess 🙂

Melina

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

springyzone — Tue, 20 Nov 2018 19:48:18 GMT

Yes, the buyer has scored an own goal.

if I were the seller, I'd be laughing as i think most people looking at the neg will just note the excellent seller bit but think the rest a bit strange.

It's a numpty who can't even spell rubbish.

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

everard6920 — Tue, 20 Nov 2018 20:18:10 GMT

@*tippy*toes* wrote:
Excellent seller to sell rubies? What a tosser! I wouldn't worry about that neg. Any half normal people can see it was a complete numpty who left it. I wouldn't even entertain the idea of a refund. Stuff them!

Yes, I initially thought OP must be a seller of precious stones.

Perhaps the buyer equates red dots with rubies?

In any case, any other buyer can clearly see that this buyer is a muppet and OP's response is reasonable and professional, so no harm done.

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

everard6920 — Tue, 20 Nov 2018 20:39:16 GMT

In fact, you could always make the argument to eBay CS that the feedback should be removed because the buyer has left it for the wrong seller, as you do not sell rubies.

Back this up with the fact that you said you were "confused" in your reply.

I'd give it a shot.

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

springyzone — Tue, 20 Nov 2018 21:06:19 GMT

I suspect predictive text has a lot to answer for.

People should really double check before they press send.

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

*tippy*toes* — Tue, 20 Nov 2018 23:59:55 GMT

Ahhhh yes, the numpty stuffing mix. I haven't made it for awhile, so will see if I can remember it. Depending on the size of the numpty, you might have to make a little extra. They breed them big these days.

5kg quick set concrete

4.5kg Himalayan rock salt

4 tea towels (must be the cloth ones, not the toweling type ones)

3 jars of mixed herbs

3kg crushed glass (preferably green if you can get it)

A pair of smelly socks

A bottle of out of date milk (preferably at least 2 weeks out)

2 litres of water

3 bottles of really good wine.

Mix all the dry ingredients in a large bucket or wheelbarrow.

Pour a glass of wine and drink it.

Tip in the wet ingredients.

Pour another glass of wine and drink it.

Using a large wooden spoon, or a shovel, mix everything together, until it is around cake mix consistency.

Pour 2 glasses of wine and drink them.

Remove the numpty's head from its rear end, severing it if you have to.

Finish the first bottle of wine.

Stand the numpty on its head and pour the stuffing in.

Open 2nd bottle of wine and have a glass.

Baste the skin of the numpty if you have any mixture left.

Drink remainder of 2nd bottle.

Put basted and stuffed numpty in the large industrial sized oven that you hired from Bunnings

Skoll 3rd bottle of wine and go to bed.

By morning, the numpty should be cooked.

Bon apetite!

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

clubesquire — Wed, 21 Nov 2018 00:09:17 GMT

Love it 🙂

Should be on eBay’s home page 👍

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

imastawka — Wed, 21 Nov 2018 00:21:08 GMT

Although tempting, waaay too much hard work.

They now come in pre-prepared bite sized bars.

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

gia_jezza — Sun, 02 Dec 2018 13:14:50 GMT

Thank you for your information!

You were quite right about that, most of the buyers on eBay are nice and kind, but can expect a small part of them are not.

I felt much better after reading you guys replies, I will move on doing my buseinss.

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

gia_jezza — Sun, 02 Dec 2018 13:38:41 GMT

How you read about the neg FB makes sense to me and made me feel much better! Thanks!! Maybe that's the same way other buyers will think about when they read the FB.

Well, I've done what I could as a seller, tried to help him resolve, but apparently what he wanted was not that I could provide (keep the item and get his money back as well). I've done the right thing, and I've got nothing to be ashamed of. But thanks again for being there for me

Re: Buyer refused to return the item, but requested refund, eBay favored the buyer

gia_jezza — Sun, 02 Dec 2018 13:54:39 GMT

I've checked the buyer's profile, he's left several neg FB for other sellers as well in the past year. Maybe similar cases in which he couldn't get what he wanted as well.

I agree with you on the fact that we'll get different responses from eBay's customer agents, so yep maybe I'll give it another go later. But talking to the agents sometimes also makes me frustrated, and wastes me time as well