topic Re: Help Please - A parcel for Canada in Selling

Help Please - A parcel for Canada

melinachristina — Mon, 03 Dec 2018 06:13:06 GMT

Hi Guys, your suggestions please with how I should handle this without getting a big fat demerit from eBay.

Although the Canada Mail Stike has ended I was informed at my LPO this morning that Customs Canada is not yet receiving international parcels, although they expect to be doing so within the next 7 days or so.

So, I have a parcel here now that I can't dispatch. I've been in contact with the buyer who is quite happy for me to hold on the dispatch, but how do I do this without earning a late dispatch demerit from the eBay Bots?

Looking forward to your help.

As always, thanks 🙂

Melina.

Re: Help Please - A parcel for Canada

lyndal1838 — Mon, 03 Dec 2018 06:47:11 GMT

Worry about it when you get the black mark Melina.

Canada has not been acceptig mail from the USA either so ebay will be sure to know about it.

Re: Help Please - A parcel for Canada

lm-entertainment — Mon, 03 Dec 2018 06:53:12 GMT

as lyndal has said - hold on to the communication from the buyer and maybe also take some screenshots (or use the one attached) about the disruptions to canada via aus post. you can also get a history of the status here - https://auspost.com.au/about-us/news-media/important-updates/international-mail-updates#canada

if you speak with someone from ebay either via online chat or by phone if the defect comes; they should remove it for you :]

Re: Help Please - A parcel for Canada

jellybirddesigns — Mon, 03 Dec 2018 10:14:53 GMT

This is one of the reasons I stopped shipping to Canada a long time ago - endless postal hassles!

Perhaps one way would be to tell the customer that with no proper resolution in place for ending the strike (heck it could be weeks before mail is accepted for Canada again), you have been advised by Ebay to cancel the sale (just remember to mark as "Problem with buyers address/Other". Tell them that as soon as things are sorted, you will advise them.

At the end of the day, you need to look after your Ebay account.

Re: Help Please - A parcel for Canada

melinachristina — Mon, 03 Dec 2018 10:17:02 GMT

Big thanks Lyndal and IM,

I shall wait this one out then.

Gawd! Experience here and the unselfish willingness to share it is so valuable to the less experienced, so double thanks 🙂

Not such a big issue, but still one with the propensity to get yourself into a bit of strife with.

Melina.

Re: Help Please - A parcel for Canada

melinachristina — Mon, 03 Dec 2018 12:00:33 GMT

Thanks to you too Jelly :-). We must have posted at about the same time. I didn’t see yours before I made that last post.

Thank you.

Melina.

Re: Help Please - A parcel for Canada

melinachristina — Tue, 04 Dec 2018 06:42:03 GMT

Bumpity bump!!

Our customer needs this item urgently....

Can anyone give me some direction with some alternative to Australia Post, to get this parcel into Canada - courier perhaps??

Thanks 🙂

Melina

Re: Help Please - A parcel for Canada

lyndal1838 — Tue, 04 Dec 2018 07:07:43 GMT

All you can do is ring a few couriers and ask Melina.

I suggest FedEx, Toll and DHL for a start.

Re: Help Please - A parcel for Canada

melinachristina — Tue, 04 Dec 2018 07:34:55 GMT

Thanks Lyndal. I had absolutely no idea where to start even.

Mel

Re: Help Please - A parcel for Canada

digital*ghost — Tue, 04 Dec 2018 08:33:40 GMT

You can still use EMS through Aus Post , as they won't be delivered by Canada Post when they get over there.

Re: Help Please - A parcel for Canada

melinachristina — Tue, 04 Dec 2018 22:25:09 GMT

Hi Digi, EMS.??.

Mel.

Re: Help Please - A parcel for Canada

padi*0409 — Tue, 04 Dec 2018 22:42:51 GMT

Just in case Digi isn't around melina.

https://www.ems.post/en/global-network/ems-operators/ems-australia

Re: Help Please - A parcel for Canada

lyndal1838 — Tue, 04 Dec 2018 22:53:34 GMT

Digi, why would you use EMS when it is handled by Australia Post and Canada Post?

If the parcel is needed urgently I would think a courier service is more likely to be delivered.

Re: Help Please - A parcel for Canada

melinachristina — Tue, 04 Dec 2018 23:31:24 GMT

Thanks Padi 🙂

Lyndal, ill give them a bell and see what the go is with them into Canada. The couriers are soooooo expensive. I think they know everyone is in a hole at the moment. Buggers!!

Mel.

Re: Help Please - A parcel for Canada

digital*ghost — Tue, 04 Dec 2018 23:55:35 GMT

@lyndal1838 wrote:
Digi, why would you use EMS when it is handled by Australia Post and Canada Post?

If the parcel is needed urgently I would think a courier service is more likely to be delivered.

I take it no one actually read the announcement posted by lm above.

"We've made arrangements for international express and international courier to be sent via an alternative channel, however we are still unable to accept international letters.... " etc.

They are, of course, referring to their own products / services - apologies to melina, I was on my mobile when i posted so I tend to go for brevity when using that (not much of a tapper, lol). EMS is their standard express service. They have a 'courier' service as well, which is supposed to arrive a lot faster.

EMS to Canada for a 500g parcel is about $42 from memory.

Re: Help Please - A parcel for Canada

lyndal1838 — Wed, 05 Dec 2018 01:28:21 GMT

I did read it digi but did not realise that EMS was standard international express.

Thanks for the explanation.

I don't know much about express international deliveries.....I have my own personal UPS pilot who delivers parcels to the US and Canada.

Re: Help Please - A parcel for Canada

melinachristina — Wed, 05 Dec 2018 01:30:03 GMT

I read it Digi, but thought more recent changes had been applied, because I’d not long be at our LPO and they’d not offered the alternative, which I find really odd considering the relationship we have with them 😔.

Ill be up there again shortly.

Will advise.

Thanks for all your suggestions 😊

Oh, the dearest quote so far - Fedex $561.00 yep, no mistake. The cheapest DHL $140. This is for an AP 500gm satchel weighing 400gm. I’m told considerably cheaper if I’d been an existing customer.

Bye for now 😊

Melina.

Re: Help Please - A parcel for Canada

melinachristina — Wed, 05 Dec 2018 01:32:40 GMT

I should have included that with Fedex I needed to re-pack into a box 200x200x100.

Mel.

Re: Help Please - A parcel for Canada

lm-entertainment — Wed, 05 Dec 2018 06:42:48 GMT

just be aware, if you do opt to use DHL to canada, the recipient will have to pay taxes on arrival before the item will be delivered to them. like the UK, they have insane inbound taxes on goods bought from abroad.

http://international.dhl.ca/en/express/customs_support/duties_taxes/duties_taxes_receivers.html

Re: Help Please - A parcel for Canada

lyndal1838 — Wed, 05 Dec 2018 07:27:54 GMT

That applies to any inbound items irrespective of delivery methods. It would have applied to AP if that had been used.