topic Re: Negative Feedback on Closed Dispute in Selling

Negative Feedback on Closed Dispute

ancarswa — Mon, 28 Jan 2019 11:54:51 GMT

About a month ago a buyer puts in a best offer which I accept but no payment is made. So after about 10 days and no reply to messages I open a non payment dispute. Still no payment so I close the dispute and get my fees back.

Today the buyer leaves negative feedback.

How can ebay allow the buyer to do this?

Re: Negative Feedback on Closed Dispute

kopenhagen5 — Mon, 28 Jan 2019 12:00:15 GMT

Once an unpaid item case is closed neither party can leave feedback.

There have been glitches with this part of the system so call eBay, explain and they will remove the feedback.

Select help at the top of the pages but call during business hours.

Re: Negative Feedback on Closed Dispute

Anonymous — Tue, 29 Jan 2019 02:15:41 GMT

I can no longer see the neg so it looks like you've been able to get eBay fixed their mistake they should not have allowed in the first place

Re: Negative Feedback on Closed Dispute

kitty-kat-kollection — Tue, 29 Jan 2019 08:44:46 GMT

If someone never receives an item, lodges a case and I refund them, can they then leave neutral feedback saying they didn't receive the item but the refund was hassle free?

I thought they couldn't leave feedback at all!!

Re: Negative Feedback on Closed Dispute

imastawka — Tue, 29 Jan 2019 08:49:43 GMT

If they've paid, they can leave feedback.

Feedback is to reflect their experience, apparently.

But the OP had a non-payer.

That's the difference.

edit: Just had a look. Call ebay and see if they will remove it cos they mentioned opening a case

Re: Negative Feedback on Closed Dispute

imastawka — Tue, 29 Jan 2019 08:52:24 GMT

Tell me you didn't send a $60 item without tracking!

Re: Negative Feedback on Closed Dispute

*tippy*toes* — Thu, 31 Jan 2019 03:39:49 GMT

@kitty-kat-kollection wrote:
If someone never receives an item, lodges a case and I refund them, can they then leave neutral feedback saying they didn't receive the item but the refund was hassle free?

I thought they couldn't leave feedback at all!!

Must have been a very generous flight attendant friend to give you 5 locks for Christmas! Especially after you bought multiple for yourself, in both silver and bronze, for a bag you never bought.

It looks really bad on you when you list multiples of a high end item, saying you bought it and then never got the bag for it, then go ahead and list 4+ of the identical item. Buyers can see straight through it. It reflects much better on you if you remove any reasons for selling. Just list it. No reason needed.

I have to say, I was very happy to read your replies to the neutrals. You remained professional, which buyers love to see. They don't want to see you absuing anyone over their feedback (plenty do it). It instills a lot of confidence, knowing if they do have an issue, you will help them, not abuse them.

Re: Negative Feedback on Closed Dispute

imastawka — Thu, 31 Jan 2019 05:04:51 GMT

And how is it that they all have the same number - 318?

I question the authenticity

If genuine, I would be very miffed at paying the price when it was a gift.

Take the gift part out at least.

Re: Negative Feedback on Closed Dispute

imastawka — Thu, 31 Jan 2019 05:13:53 GMT

Sorry, that should read 'if not genuine'

But then again, either way, it's a high price to pay when you mention it was a gift.

Re: Negative Feedback on Closed Dispute

queenslander-one — Thu, 31 Jan 2019 11:26:10 GMT

Welcome to the Club I had 5 Neutrals for the same reason Called Feebay the Helpless desk agreed it was unfair and would esculate it to have the 5 Removed did'nt happen so still have them. Items sent Registered Tracked Mail Australia Post still managed to lose them apprently. Of course may not have have shown as delivered if Postie did not get a signiture I wonder so buyer tried it on.

Re: Negative Feedback on Closed Dispute

davewil1964 — Thu, 31 Jan 2019 11:38:14 GMT

@queenslander-one wrote:
Welcome to the Club I had 5 Neutrals for the same reason Called Feebay the Helpless desk agreed it was unfair and would esculate it to have the 5 Removed did'nt happen so still have them. Items sent Registered Tracked Mail Australia Post still managed to lose them apprently. Of course may not have have shown as delivered if Postie did not get a signiture I wonder so buyer tried it on.

So you got your money back from AP.

Neutrals don't affect your percentage, btw. If I didn't get what I ordered, unless I got my money back, you wouldn't get a neutral from me. And depending on how you handled it, a neg would be a definite possibility.

Re: Negative Feedback on Closed Dispute

kitty-kat-kollection — Thu, 31 Jan 2019 12:42:26 GMT

I thought I already changed my listing for the locks! Damn! They actually are genuine. Once I saw how well the original ones I had sold, I thought I'd get more.

Oh yes, no matter what anyone says to me in messages or feedback, I always remain professional and as neutral and facts-based as possible.

Re: Negative Feedback on Closed Dispute

kitty-kat-kollection — Thu, 31 Jan 2019 12:47:34 GMT

I just had a look and there's no mention of any gift or me buying for a bag I never bought! That was on my initial listing a while back and was true. My current listings don't contain any of that wording that I can see.

Re: Negative Feedback on Closed Dispute

kitty-kat-kollection — Thu, 31 Jan 2019 12:51:10 GMT

Oops, I just realised it was in the Condition section, not the description! Thank you!

Re: Negative Feedback on Closed Dispute

*tippy*toes* — Thu, 31 Jan 2019 13:12:29 GMT

@kitty-kat-kollection wrote:
I just had a look and there's no mention of any gift or me buying for a bag I never bought! That was on my initial listing a while back and was true. My current listings don't contain any of that wording that I can see.

Maybe not now you've revised that listing, but the other one still mentions that it's a gift from a flight attendant friend, yet you have multiple for sale. That's one very generous flight attendant friend! It sounds so tacky and screams non genuine. Especially when you keep listing with the same photo. I have some items that are very similar in appearance, but I always take photos of every item, so the buyer knows they are getting the one in the photo.

If buyers think you got it for nothing, they don't expect to pay full price for it. Do yourself a favour and remove the mention of it being a gift.

Re: Negative Feedback on Closed Dispute

kitty-kat-kollection — Thu, 31 Jan 2019 13:17:27 GMT

Ahhhh, I see what you mean. I've fixed that gift mention.

I never even thought to change the photos, as each item is exactly the same, and also because I take several photos of the items anyway.

My friend actually is extremely generous but she also spends half her life overseas and spends almost all her money on these items.

Re: Negative Feedback on Closed Dispute

ancarswa — Thu, 31 Jan 2019 13:37:13 GMT

Yes, ebay removed the negative feedback the day after I emailed them about it. But it should not have happened in the first place as you say.

Re: Negative Feedback on Closed Dispute

queenslander-1 — Thu, 31 Jan 2019 21:58:47 GMT

Thanks for that wasted comment Buyer got full refund so what you imply does not count. Of course i refunded even though Non Delivery was Certainly Not my Fault or the Buyers.

Re: Negative Feedback on Closed Dispute

imastawka — Fri, 01 Feb 2019 04:21:19 GMT

Kitty the mention of a gift is still on the listing.

“Brand new with no tags - given as a gift by my flight attendant friend”

Selling so many with the same number says 'fake'

on the bottom besides the keyhole there should be stamped a unique lock number. ... On the replica the letters are not so clearly defined and embossed.

https://replicatelltale.com/handbags/padlock

Re: Negative Feedback on Closed Dispute

kitty-kat-kollection — Fri, 01 Feb 2019 14:56:51 GMT

Dammit! I have removed the mention of the gift! Grrr.

I didn't know their numbers were supposed to be all different. I've actually never been asked if they are genuine.