topic Interstate buyer arranging courier for pick up only item wont pay unless I provide address first. in Selling

Interstate buyer arranging courier for pick up only item wont pay unless I provide address first.

nechen0414 — Mon, 04 Feb 2019 11:43:11 GMT

Am I obliged to provide my personal details before she pays? She wants my name, address and mobile number before she will pay. She has bid for and won an item that clearly stated pick up only. She can't pick up herself, therefore can't pay cash. She has to pay with paypal (the only payment opti9on I offered). Is right to withhold payment until I give her my personal details? Or am I right to withhold my personal details until she pays?

Thanks for any advice you have.

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

k1ooo-slr-sales — Mon, 04 Feb 2019 12:01:58 GMT

No, you are not obliged to provide your details.

Keep all communication through eBay messaging and stick to your pickup only stance.

Someone else should be along soon to advise you about choosing the reason "there is a problem with the buyer's address" and cancelling the transaction.

Before cancelling, put that buyer ID on your Blocked Buyer List.

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

nechen0414 — Mon, 04 Feb 2019 12:09:12 GMT

Thank you for your advice.

She has already left negative feedback for me saying I have refused to give a pick up address and that I just want to relist for more money (which is absolutely not true). I have explained to her that will happily send through all details once she has paid.

Is there a way to request her negative feedback be deleted considering she is refusing to pay?

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

nechen0414 — Mon, 04 Feb 2019 12:10:58 GMT

Also, in order to cancel the sale, do I need to wait 4 days and open an unpaid item case, and then another 4 days to cancel?

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

digital*ghost — Mon, 04 Feb 2019 12:17:52 GMT

The buyer, if they are genuine, is in a somewhat precarious position - they are choosing a method that provides no ebay or PayPal buyer protection, and if they are aware of that, it's possible they may be wanting to get some assurance of who they are dealing with. The information they are requesting is also what they'll need to provide to their courier (including the phone number). They may even be wanting to use at least some of the info to get accurate rates (this also raises the possibility of them not knowing the costs before entering into the sale, and wanting to confirm that before proceeding).

However, none of that means you're obliged to provide this info before payment, particularly as it doesn't affect the sale price or funds you'll receive - in this scenario, while the buyer has no eBay / PayPal protection, the seller (i.e. you) has no protection against a chargeback, so each has reason to be wary of the other.

Maybe a phone call would be a good idea, just talking to each other might get things on the right track? That's presuming there are no other red flags about the transaction. (eg is it a high value, desirable item, are they talking about odd payment methods, escrow, or purchasing on behalf of a relative who's not in the country, stuff like that).

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

digital*ghost — Mon, 04 Feb 2019 12:15:47 GMT

@nechen0414 wrote:

Is there a way to request her negative feedback be deleted considering she is refusing to pay?

Ah, well that's a bit of a bridge burning move...

If you open a UPI and close it without payment, the neg should be automatically removed (if it's not, you can call ebay and request they remove it manually).

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

digital*ghost — Mon, 04 Feb 2019 12:21:23 GMT

Just wanted to add as an aside, the buyer often gets the seller's address in the item sold email (which is sent upon purchase, not payment), particularly if it's a pick-up item and the seller has a pick-up address on file.

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

k1ooo-slr-sales — Mon, 04 Feb 2019 12:30:23 GMT

**I removed my own post content upon reading the next post**

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

nechen0414 — Mon, 04 Feb 2019 12:27:49 GMT

Thank you again.

Yes I understand she needs that information to book her courier, however she knows the suburb and city I live in as well as the size and weight of the item, so she can estimate the cost to help her decide. And I have explained that as soon as she pays I will give you all the personal details she needs to book the courier.

It's not an expensive item, just a bundle of secondhand toys, I'd be happy to give it away for free rather than waste time disputing it, so it's not about the money, I just want to protect my personal details until I know she is a legitimate buyer and I want to protect my ebay profile.

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

k1ooo-slr-sales — Mon, 04 Feb 2019 12:34:27 GMT

I would not contemplate selling to this buyer.

The fact they left a negative would be enough for me to determine that any thoughts I may have had to provide details to facilitate courier delivery would be long gone.

If you are contemplating going through with this transaction if they pay then all I can say is Good luck.

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

nechen0414 — Mon, 04 Feb 2019 12:39:29 GMT

I agree, I would prefer not to sell to this buyer now, and will only do so if I am obliged to.

Is it true I that the only way I can cancel the sale is to wait 4 days to open an unpaid item case, and therefore have to wait another 4 days after day before I can cancel it?

And if she pays in the meantime, I am obliged to facilitate to her courier to pick up, is that correct?

Thanks agian

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

k1ooo-slr-sales — Mon, 04 Feb 2019 12:48:08 GMT

I agree, I would prefer not to sell to this buyer now, and will only do so if I am obliged to.

You are not obliged to do so. Your listing was clearly a pickup only listing.

Is it true I that the only way I can cancel the sale is to wait 4 days to open an unpaid item case, and therefore have to wait another 4 days after day before I can cancel it?

No, it is not true. You can cancel the transaction and choose “problem with buyer address” as the reason. BUT don’t do this yet, speak to eBay first and/or wait for further advice on this thread. Remember, some members who post valuable advice on these boards may have gone to bed already. Give them time to respond tomorrow.

And if she pays in the meantime, I am obliged to facilitate to her courier to pick up, is that correct?

If she pays you are not obliged to provide your details if she intends to organise a courier.

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

nechen0414 — Mon, 04 Feb 2019 12:49:02 GMT

Thank you very much for your time. I will wait for additional advice tomorrow.

Kindest regards!

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

k1ooo-slr-sales — Mon, 04 Feb 2019 12:51:56 GMT

@nechen0414 wrote:
Thank you very much for your time. I will wait for additional advice tomorrow.
Kindest regards!

but remember, DO NOT communicate with them any more. You might just say something they will try to use against you.

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

imastawka — Mon, 04 Feb 2019 13:00:50 GMT

How is it that this buyer hasn't received a 7 day sanction from ebay for 'daring' to ask

for the sellers details before they've paid?

How many members have been sanctioned with a 7 day ban just because a buyer has asked for details?

Both usually get a ban - unfortunately, not just the buyer.

They have to pay before they get the details, according to ebay.

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

digital*ghost — Mon, 04 Feb 2019 14:02:24 GMT

@imastawka wrote:
How is it that this buyer hasn't received a 7 day sanction from ebay for 'daring' to ask
for the sellers details before they've paid?

The buyer did actually purchase the item, so exchange of details is ok - plus, providing them before payment is the norm when cash on pick-up is offered / used.

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

purplemon18 — Mon, 04 Feb 2019 14:03:13 GMT

That was my first thought too, but it's an auction that has been won. So they can ask for details to do cash on pick up.

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

eol-products — Mon, 04 Feb 2019 21:22:55 GMT

Once you have purchased you can exchange collection details even if the listing does not have local pick up offered.

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

foxette-in-sox — Mon, 04 Feb 2019 21:40:32 GMT

What happened with the 1st sale of the identical listing ? Just curious.

Did the buyer ask before bidding if they could organise a courier to collect if they won ? Just curious.

Re: Interstate buyer arranging courier for pick up only item wont pay unless I provide address first

nechen0414 — Mon, 04 Feb 2019 22:38:09 GMT

I understand if cash on pick up is agreed, then of course the address needs to be given, but this buyer is interstate and can't pick up herself, can't do cash, and that wasn't offered as a payment option anyway. The only payment option I offered was PayPal, and she is booking her own courier to pick it up.

Yes, this was the second time I listed this item. The first time it was posted for auction (a few weeks ago) I noticed the winner hadn't paid so the next day I emailed the winner to ask when they would like to pick up. They replied with a date. I reply that was fine and that once they made payment, I would send the address through. I never heard from them again. I followed up with one more email to ask what was happenning, but still no reply or payment. I really wasn't sure what to do, or if I was allowed to cancel the sale. So after searching ebay it seemed the only way I could close the sale was to open an unpaid item case, wait another 4 days and then close the sale, which I did. I really don't know why I never heard from the winner again?

I then made a second chance offer to 2 other buyer that were out bidded (at their lower bids), but neither of them replied either.

So I then posted it for another auction. Only to have another buyer refusing to pay???

Previously in this blog I was advised I could just cancel the sale now...

"You can cancel the transaction and choose “problem with buyer address” as the reason."

But they also said to wait until someone else could confirm if that was the best way to go. Does anyone know if I can do this, or do I need to wait 4 days and open an unpaid item case.

This person has left untrue negative feedback on my profile already and I want to close this sale in a way that deletes that feedback.