topic Re: Cannot find buyer in Profiles in Selling

Cannot find buyer in Profiles

sistapuss69 — Mon, 06 Aug 2012 01:37:20 GMT

Hi All. I just gone through a non-payment process for an item I sold 3 weeks ago, and when I just went to search for the profile in the Community section, it came back with no search results. What does this mean, if I can bring up their buyer profile from the item sold page? It sound like it could be a fraudlent buyer, but want to hear from anyone else who has been through this.

Re: Cannot find buyer in Profiles

***super_nova*** — Mon, 06 Aug 2012 01:48:21 GMT

Do you mean you cannot find them when you put their ID into advanced search? Then you most likely are not typing it right.

Re: Cannot find buyer in Profiles

sistapuss69 — Mon, 06 Aug 2012 01:49:56 GMT

I've gone to the Profiles option in the left hand toolbar, and i've typed in the name exactly (I even copied and pasted it to make sure), and it won't come up.

Re: Cannot find buyer in Profiles

sistapuss69 — Mon, 06 Aug 2012 01:51:17 GMT

I also tested out a few other ebay profile names and they all worked (including my own).

Re: Cannot find buyer in Profiles

sistapuss69 — Mon, 06 Aug 2012 01:58:58 GMT

Problem solved. Not sure why you can't find a member in the Profiles section, but I did a search from the Community home page and it came up.

Re: Cannot find buyer in Profiles

kopenhagen5 — Mon, 06 Aug 2012 02:37:12 GMT

As super said, best place to search is Advanced search.

Re: Cannot find buyer in Profiles

digital*ghost — Mon, 06 Aug 2012 02:44:40 GMT

There are essentially two eBay communities - the one directly on eBay, where people can create their About Me pages etc, and the forum community. In order to be found in the forum community, a member must have logged in to the forums and agreed to the Terms of Use first - my guess is that the member you were loooking for has never visited the forum. 😉

Re: Cannot find buyer in Profiles

sistapuss69 — Mon, 06 Aug 2012 04:07:42 GMT

Thanks digital*ghost. That makes sense. Was not aware of that.

Another question I have is: if I raise a non-payment dispute claim againsted a buyer, can everyone see that the buyer has a strike against them??

Re: Cannot find buyer in Profiles

lyndal1838 — Mon, 06 Aug 2012 04:42:31 GMT

Only ebay can see that a member has a strike.

Sellers will be able to block those with strikes but they cannot see the actual strikes.

DG, you beat me to the punch explaining the forum profiles....there are a lot less of them than general ebay profiles.;-)

Re: Cannot find buyer in Profiles

sistapuss69 — Mon, 06 Aug 2012 06:39:32 GMT

That's really annoying and unfair. How are other sellers supposed to know who is good buyer and who isn't? I should have left feedback before I raised a Dispute Case, but they probably would have removed it once the case was open.

Re: Cannot find buyer in Profiles

lyndal1838 — Mon, 06 Aug 2012 06:54:38 GMT

Why is it unfair?

If sellers have their blocks in place they do not have to worry who buys from them...serial non payers will not be able to buy.

How do you judge if buyers are good or not? They cannot get anything except positive feedback and some like me have private feedback anyway.

If you had left a green dot with a negative comment it could be removed by ebay and you would be the one in trouble...why would you bother?

Re: Cannot find buyer in Profiles

kopenhagen5 — Mon, 06 Aug 2012 11:30:23 GMT

As lyndal said, if all members have their blocks in place, those buyers cannot bid on anything on ebay. Perfect system, once all members know it. 😉