topic Re: poor manners in Selling

poor manners

essexbrook — Thu, 04 Apr 2019 08:01:04 GMT

Has anybody else noticed the general lack of manners exhibited by many buyers these days--perhaps it mirrors society,but I have noticed over the last couple of years that a considerable percentage of ( presumably satisfied) buyers dont bother to leave feedback

Not usaully the case with sellers .

Re: poor manners

kopenhagen5 — Thu, 04 Apr 2019 08:08:09 GMT

Feedback is voluntary.

Many new buyers don't even know it exists.

I think many are tired of always having to give feedback.

Every time you call your phone company, send a parcel with AP, ask a retailer a question etc. etc. etc.

Re: poor manners

repentatleisure1952 — Thu, 04 Apr 2019 08:09:53 GMT

Um....leaving feedback is voluntary....don't understand what manners has to do with it.

"Not usaully the case with sellers ."

Many buyers would disagree.

Always thought most people were here to buy & sell....I will never understand the obsession with feedback....

Re: poor manners

halfgweilo — Thu, 04 Apr 2019 11:02:56 GMT

You don't understand the obsession with feedbacks? I don't believe it's an obsession. I wonder if you would buy from a seller with a 98.6 rating? Pray tell, what other way/s have we, as buyers, got to obtain that information. It is courtesy on both sides. Much ado about nothing. Really!

Re: poor manners

lyndal1838 — Thu, 04 Apr 2019 11:10:36 GMT

I have bought from sellers with bad feedback with no problems.

I have bought from sellers with fantastic feedback and been burnt.

With the way ebay interferes with feedback it is really rather meaningless now.

The fact that sellers are no longer allowed to leave neutral or negative for a buyer makes it very one sided.

Re: poor manners

kopenhagen5 — Thu, 04 Apr 2019 11:34:23 GMT

I must admit I think it courteous to let a seller know the item arrived and in good order.

The main reason I leave feedback for sellers.

Re: poor manners

shoppingbag* — Thu, 04 Apr 2019 21:07:22 GMT

Well, I cannot understand how anyone can under rate feedback. As a Seller, it really worries me especially when a parcel is safe dropped and I don't get any feedback. It is not a "pat on the back" or "green tick" or something so childish as some may suggest, but just reassuring to know that the parcel has been received, that the buyer is happy, and that they wont do a chargeback in 6 months time. At least if they have left postitve feedback, it is some proof if a chargeback does occur down the track, that they did indeed receive the parcel and had no complaints. Now that banks are sending out statements every 6 months, instead of monthly, I expect chargebacks to substantiallly increase in number. How many of you have come home from shopping and thought you lost money, until you actually added up what you had spent and realized you hadn't lost anything? How is the buyer going to remember what they bought 6 months ago, when the statement simply says "Paypal" with the dollar amount spent, and no indication of what it was for? Just the thought of what may (most likely) occur down the track, makes me shudder. I would like to see buyers having to leave feedback for tracked items received (compulsory) before they can buy again. It could be just a simple question when they go to buy again. e.g. You recently purchased and received item xxxx, were you satisfied with the sale? Then just a "yes" or "no" button. If "no" then there could be other questions. This would be easy for the buyer, and reassuring for the seller.

Wanting feedback is not an obsession, just a desire for peace of mind. Not requiring a pat on the back, green tick, puff up the chest, or other trivial childish suggestions.

Re: poor manners

repentatleisure1952 — Thu, 04 Apr 2019 21:28:02 GMT

"At least if they have left postitve feedback, it is some proof if a chargeback does occur down the track, that they did indeed receive the parcel and had no complaints."

In no way is leaving feedback any form of proof of reciving the item.

Re: poor manners

repentatleisure1952 — Thu, 04 Apr 2019 21:41:56 GMT

" I wonder if you would buy from a seller with a 98.6 rating?"

Wonder not...I certainly would...after looking at the negs...which quite often are inaccurate & left by clueless buyers.

" It is courtesy on both sides."

Oh I agree...but on this site it's still voluntary.

"You don't understand the obsession with feedbacks?"

That's right I don't...particularly when a member has received let's say as an example 1120 & left 1053.

" Much ado about nothing. Really!"

Yes really...I have no beef with the feedback system...I leave it for every sale & purchase...but I certainly respect the right of those who do not choose to do so & do not worry if I don't receive any...I understand the meaning of voluntary.

Re: poor manners

lyndal1838 — Thu, 04 Apr 2019 21:49:51 GMT

There are so many things wrong with this post.............

@shoppingbag* wrote:
Well, I cannot understand how anyone can under rate feedback. As a Seller, it really worries me especially when a parcel is safe dropped and I don't get any feedback. If a parcel is safe dropped and you don't get feedback then there is nothing to worry about. If the buyer screams that they did not get it then it the time to worry.

It is not a "pat on the back" or "green tick" or something so childish as some may suggest, but just reassuring to know that the parcel has been received, that the buyer is happy, and that they wont do a chargeback in 6 months time. Leaving feedback is by no means a guarantee that they will not do a chargeback down the track.

At least if they have left postitve feedback, it is some proof if a chargeback does occur down the track, that they did indeed receive the parcel and had no complaints. Chargebacks are far more likely to be for Unauthorised Use of the card ...not that the item was not received or not as described. Those are more likely to be done through ebay or paypal.

Now that banks are sending out statements every 6 months, instead of monthly, I expect chargebacks to substantiallly increase in number. How many of you have come home from shopping and thought you lost money, until you actually added up what you had spent and realized you hadn't lost anything? How is the buyer going to remember what they bought 6 months ago, when the statement simply says "Paypal" with the dollar amount spent, and no indication of what it was for? My bank statement actually gives the paypal reference number that is on the paypal receipt and also on the transaction in my paypal account. There is no need for me to remember anything as I can look it up.

Just the thought of what may (most likely) occur down the track, makes me shudder. I would like to see buyers having to leave feedback for tracked items received (compulsory) before they can buy again. And what happens when you buy from overseas and the item has not arrived and you want to buy something else? You cannot buy until you leave feedback for the parcel that is still on the way? And if the item is not tracked.....? It could be just a simple question when they go to buy again. e.g. You recently purchased and received item xxxx, were you satisfied with the sale? Then just a "yes" or "no" button. If "no" then there could be other questions. This would be easy for the buyer, and reassuring for the seller. Ebay already does all the hard yakka with feedback....all the buyer needs to do is click on yes/no and the stars. If they will not do it now what makes you think they will do it when it is in a different format?

Wanting feedback is not an obsession, just a desire for peace of mind. Not requiring a pat on the back, green tick, puff up the chest, or other trivial childish suggestions.
If you have such a need for peace of mind then maybe selling on ebay is not for you. One thing is certain....with the way ebay keeps changing things and making things harder for sellers you will never get peace of mind.

Re: poor manners

repentatleisure1952 — Thu, 04 Apr 2019 22:31:15 GMT

Re: poor manners

zanadoo_56 — Fri, 05 Apr 2019 04:13:11 GMT

As a buyer I find feedback from other buyers to what I must assume are eBay's 'pet' high volume sellers to be very useful, because goodness knows why some of them are still in business. I particularly read them when it applies to buying books and music from european sellers, and various odds and ends that I can only get from asian countries.

If a seller has racked up 15-30 plus negs in just one month then they aren't getting my business, no matter how much cheaper they are. Sellers who have got 60 plus negs in the same period makes me wish there was such a thing as a Blocked Sellers List.

I always leave feedback and the sellers I've bought from have left feedback too. Feedback is far from dead IMO.

Re: poor manners

kitschkoven — Wed, 10 Apr 2019 20:53:36 GMT

I'm the seller and I generally don't get around to leaving feedback in time. My sales are BIN instant payments so for me there's no problem with the transaction. I haven't had any complaints (so far). But I know not leaving feedback is kind of rude so it's something I have to up my game on.

Re: poor manners

springyzone — Wed, 10 Apr 2019 21:55:23 GMT

Just a general reply.

I don't see it as rude if a buyer or seller does not leave feedback because I know it is voluntary, but (rightly or wrongly) it does come across as organised and professional when sellers give it. Even though it might be a generic type response, it sort of shows attention to detail.

As a buyer, I do find feedback useful as long as it isn't taken as gospel but more along the lines of looking for trends or patterns. Ebay itself is not the seller, there are thousands of different sellers on ebay, all with different levels of experience, different histories, which is why it is nice to have a bit of an overview.

I prefer (as a buyer) to give feedback that might be of use to any other buyer who reads it & that can sometimes include a comment about the product. I know that is a contentious issue with sellers as they see feedback as only about the transaction, but I think buyers like to know about the products too.

There are times when I as a buyer have not given feedback and the sellers should be grateful as it usually means I don't know what rating to give. For instance, my husband ordered some sort of tool (on my account as he doesn't have one). Seller based in Aust but item took a month to arrive-which was actually within the estimated delivery date when i checked-so I don't believe for a second that item was located in Aust & I don't care for sellers who mislead. So i got the item, but......

If I do the polite thing and leave feedback, I'm inclined to a neutral. That's how i feel. Or I can do nothing. Should I do the polite thing, that is what i am wondering.

Re: poor manners

curraone — Wed, 10 Apr 2019 22:18:22 GMT

Feedback is voluntary so everyone can choose what to do and what suits them best.

As a seller, I always leave feedback immediately I receive payment – this is a personal choice because I think:

* People like to be thanked for payment. If I go to a shop, I pay the money and the shop assistant says “thank you”. It seems a courteous thing to do. Even if I use those dang awful automatic checkouts, the machine thanks me!!

* I haven’t the time or the concentration to remember to find my sale and leave feedback after the buyer leaves feedback first.

As a buyer:

* When I buy something on ebay, I like being thanked upon payment – because it's discouraging to throw your money into the Ethernet and nothing happens for a while. Maybe the seller is not there? Maybe the seller can’t see my money? Maybe the seller has my money and has gone to Hawaii with it? I know, I’m a worrier.

* By the way, if I don’t get thanked for payment AND the seller doesn’t mark it as posted, and my item just turns up one day, I ding the stars for communication.

Re: poor manners

love_of_cars — Thu, 11 Apr 2019 01:21:39 GMT

I think some PayPal stats reveal that half of online buying is done using the phone. So I believe that a portion of the people buying stuff on through phone aren't going to be bothered to go back on their phone, find the feedback form and type in feedback. They got their item and just move on.

Re: poor manners

zanadoo_56 — Thu, 11 Apr 2019 06:14:39 GMT

@curraone wrote:

As a buyer:

* By the way, if I don’t get thanked for payment AND the seller doesn’t mark it as posted, and my item just turns up one day, I ding the stars for communication.

Not marking as posted is my pet hate. I never know whether to wait (sometimes for ages) or drop an enquiry to the seller. The problem is you don't know if the seller is just slack or it has been posted but the item has gone missing in the postal system.

I made a purchase from the US where it was a month before the seller finally posted it. Grrr. I was so relieved to see that eDelcon reference but the seller was lucky he lived so far away - what I would have liked to say to his face can not be said on this forum.

Re communication, there has been times (like above) when I would have given one star for communication....only to find it has been greyed out. It figures.

Re: poor manners

springyzone — Thu, 11 Apr 2019 13:45:03 GMT

Sellers not marking items as sent is a pet hate of mine, too!!

Doesn't matter whether it is tracked or untracked, I like to know when it is on its way.

I think nowadays most sellers are much better at posting things off quickly, because they have to be-ebay has forced them to have a time limit.

I used to find in the past it was much more common that I would have to do what you describe- drop an enquiry to the seller. A lot of them used to take their sweet time, it was nothing for them to wait a week or two before posting something off.

If they tried that on me now and something wasn't even posted by the estimated due dates, I'd be opening an item not received claim.

Re: poor manners

chameleon54 — Thu, 11 Apr 2019 22:20:47 GMT

@kitschkoven wrote:
I'm the seller and I generally don't get around to leaving feedback in time. My sales are BIN instant payments so for me there's no problem with the transaction. I haven't had any complaints (so far). But I know not leaving feedback is kind of rude so it's something I have to up my game on.

Ebay have a facility for sellers to automatically leave feedback. When setting it up you can use a choice of ebay scripted fededbacks or write several of your own which are sent randomly to buyers. I have to laugh when I see obviously auto feedback which says " great buyer, SUPER FAST PAYMENT " ............It shows what a farce the feedback system has become.

The seller has a number of choices as to when it is left including at the point of purchase, point of payment or when buyer leaves Pos feedback. All my accounts are set to the last option.Works perfectly every time and I dont ever have to think about the feedback thing.

I,m not sure if it is only available to store accounts, but it would be worth looking into.

Re: poor manners

brerrabbit585 — Fri, 12 Apr 2019 06:17:03 GMT

Haven't you ever heard the expression "no news is good news"? Or, "never trouble trouble until trouble troubles you."

Worry is today's mouse eating tomorrow's cheese. If you're that paranoid about knowing whether things have been received you'll give yourself ulcers (or worse), so why don't you send everything with SOD?

I have to wonder why you're so worried about knowing whether the buyer is happy with their purchase, Don't you have any confidence in the accuracy of your descriptions?