topic Re: Why ebay does not validate shipping address when buyer places order? in Selling

Why ebay does not validate shipping address when buyer places order?

p9games — Sun, 07 Apr 2019 22:48:05 GMT

Seems every website can validate a buyers shipping address. Every website other than EBAY. I would love to be able to push a button and print labels for the days orders. Instead I have to laboriously check half of them because people do not know how to enter an address.

And even worse, I am now getting 90% + of my orders showing invalid addresses despite being VALID.

Thanks EBAY for the 20 year outdated system AND 90%+ false positives.

Denis

Re: Why ebay does not validate shipping address when buyer places order?

Anonymous — Sun, 07 Apr 2019 23:09:17 GMT

I have never used shipping lables so I can't tell you from experience

But as people here are all simply buyers and sellers exactly like you, you would need to contact eBay for an eBay answer

Re: Why ebay does not validate shipping address when buyer places order?

ambridgebuckskins — Sun, 07 Apr 2019 23:56:10 GMT

There is a glitch with the eBay postage labels. The warning about incorrect address has been reported, they are aware of it and supposedly will be fixed soon.

Re: Why ebay does not validate shipping address when buyer places order?

curraone — Mon, 08 Apr 2019 00:00:18 GMT

@ambridgebuckskins wrote:

hey there, we have not heard from you for a long time! Welcome back!

Re: Why ebay does not validate shipping address when buyer places order?

the4masters2013 — Mon, 08 Apr 2019 03:15:10 GMT

And how long is a piece of string??

Many things have been reported, promises have been made and people are still waiting!

It may happen but I'm not holding my breath.

Re: Why ebay does not validate shipping address when buyer places order?

gumleaf_goodies — Mon, 08 Apr 2019 04:28:48 GMT

It never ceases to amaze me how many people do not know how to write their correct address.

Re: Why ebay does not validate shipping address when buyer places order?

imastawka — Mon, 08 Apr 2019 06:35:51 GMT

And yet, when you look at their fb, they've received parcels before, with no problems!

Re: Why ebay does not validate shipping address when buyer places order?

melinachristina — Mon, 08 Apr 2019 09:26:44 GMT

We come across it a bit, but it’s usually pretty easily sorted. But, it does make you wonder. You’d think people would be concerned enough about receiving their order that they double check their address.

Although, if not delivered, money back anyway isn’t it? What incentive!

Melina.

Re: Why ebay does not validate shipping address when buyer places order?

p9games — Wed, 10 Apr 2019 11:35:08 GMT

i know right.. seriously. I had an address in postcode 4158 and they said the city was Brisbane.

every other website uses an auto complete kind of system that has the addresses and doesnt permit invalid addresses. If EBAY did this it would be great.

Re: Why ebay does not validate shipping address when buyer places order?

imastawka — Wed, 10 Apr 2019 12:32:32 GMT

Well, it is in Brisbane.

It's a suburb of Brisbane

Re: Why ebay does not validate shipping address when buyer places order?

cezm — Wed, 10 Apr 2019 19:30:38 GMT

@p9games wrote:
i know right.. seriously. I had an address in postcode 4158 and they said the city was Brisbane.

every other website uses an auto complete kind of system that has the addresses and doesnt permit invalid addresses. If EBAY did this it would be great.

I agree and the form should be asking for suburb, not city these days. Technically they are correct saying the city is Brisbane but it's not very helpful for AP - 20-30kms away on the wrong side of the river!

Re: Why ebay does not validate shipping address when buyer places order?

digital*ghost — Thu, 11 Apr 2019 00:00:24 GMT

@imastawka wrote:
And yet, when you look at their fb, they've received parcels before, with no problems!

Probably because they buy from sellers who know when and how to correct an address.

Wouldn't be surprised at all if incorrect addresses contribute to the number of INRs Chinese sellers get, to be honest, going by the amount of such addresses I get, and presuming they do what I do with international addresses (copy / paste them exactly, since I'm not googling every single one and I have no idea if something isn't quite right like I do with Australian addresses).

I've had packages marked as undeliverable and RTS by Aus Post because minor details were missing or incorrect, despite the fact that all the details required to actually deliver it were there (eg I wrote Cr and they apparently couldn't figure out if that was the abbreviation for Court, Circuit, Crescent, Corner or Circle, so it's not that much of a stretch for them to find a mismatched postcode and suburb undeliverable, the most common error but certainly not the only one, despite the street number and name being correct).

Re: Why ebay does not validate shipping address when buyer places order?

anydaysunday — Thu, 15 Aug 2024 02:56:27 GMT

5 years later and they still can't apply Valid postage service costs to the buyer purchase with P.O Box/Parcel Locker addresses. They charge the customer the cheap Sendle price and then when you go to send it they say you can't send via Sendle. You call them and they either don't understand what's going on or they apologize and say they are investigating

You then have to spend 30 mins with some undertrained kid in Bangladesh who MIGHT understand you to get your refund of $5. It's a rort and they have known full well what's going on all these years. It's all about making the best experience for the buyer (cheapest postage) and making the seller pay for a charge they never committed to.

They told me the workaround was to stop using ebay labels. How pathetic is that advice after 5 or probably more years of supposedly 'looking into the matter'. I want to offer the buyer the cheapest available price to make sales. If I stop using Ebay Labels this will not happen.

Re: Why ebay does not validate shipping address when buyer places order?

kh-syedse — Thu, 15 Aug 2024 03:17:25 GMT

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread, if you wish to continue to discuss this topic.

Thank you for understanding.