topic Buyers Paying seperately rather than combining??? in Selling

Buyers Paying seperately rather than combining???

model.trains — Sun, 09 Sep 2012 12:59:19 GMT

Hi, Is it just me or has anybody else noticed that a lot of people lately are paying for each item seperately rather than waiting for a combined invoice??

I even had an instance where I have sent a combined invoice and they have somehow still paid for each item individualy.

This bugs me in a so many ways;-

I cannot discount postage when people make multiple purchases.

I often find that I post an order and the same afternoon or evening they buy something else.

Paypal charges 30 cents for each seperate transaction.

I have to print out a seperate picking slip/invoice for each item.

I even have a request under the Postage costs asking;-

"If you are buying more than one item please wait for me to send a combined invoice before paying"

Is this a problem caused by the EBAY "APPS" for phones etc.??

Any suggestions or do I just need a stiff drink of Gin and Cement and harden up.

:_|

Re: Buyers Paying seperately rather than combining???

digital*ghost — Sun, 09 Sep 2012 13:51:20 GMT

Is this a problem caused by the EBAY "APPS" for phones etc.??

Yes.

Unfortunately, the apps have a number of "glitches", and not being able to pay a combined invoice is one of them (I had this myself recently - an invoice was requested and sent twice, but the buyer was not able to pay it - I believe they get an error message and they're not able to proceed unless the items are paid for one at a time).

I don't know if it still occurs if you have automatic postage discounts set up (so that an invoice doesn't need to be sent for a postage discount to apply), but I was thinking of adding one to most of my items in the hope of making things easier.

The increase in this happening may have something to do with a recent push by eBay for people to shop with their phones (there was a competition where you could win something like $1000 if you used either an iPhone or an eBay app to shop).

Re: Buyers Paying seperately rather than combining???

motherbear2003 — Sun, 09 Sep 2012 14:02:16 GMT

Most definitely caused when people buy on their "smart" phones, and don't expect eBay to fix the problem as it's netting them mega dollars via PayPal:|

Re: Buyers Paying seperately rather than combining???

phorum_junkie* — Sun, 09 Sep 2012 15:11:03 GMT

This has happened to me many times before the advent of apps etc. I state that combined discounts are only given on items paid on a combined invoice and if a buyer wants a discount they should not pay until they receive one.

If they don't wait and pay for items seperately then I just treat them like any other individual transactions. Perhaps the buyer wants them sent like that and it is not up to me to second guess them.

As for the 30c Paypal fee? If it was two buyers it would cost me exactly the same and if it was a combined sale then the 30c would largely be deducted from the combined cost anyway so I would be no better or worse off.

If they are newbies I sometimes email and ask if they would like me to refund their payments so they can save $xx.

Re: Buyers Paying seperately rather than combining???

patchoo78 — Sun, 09 Sep 2012 23:32:37 GMT

If they are newbies I sometimes email and ask if they would like me to refund their payments so they can save $xx

That happened to me.. My OH bought a heap of Warhammer models from a UK seller and went through and paid seperately for each one.. We got an e-mail from the seller saying that she had combined the items and refunded the excess postage

Re: Buyers Paying seperately rather than combining???

flotsam-jetsom — Sun, 09 Sep 2012 23:57:53 GMT

A very honest seller, but a little naive - what if you had claimed INR for the the other items - seller would only be able to prove postage for one parcel ??

Re: Buyers Paying seperately rather than combining???

*sparklz* — Mon, 10 Sep 2012 00:01:31 GMT

A sale is a sale and that they are paying is fantastic.

So you have to print another label, and pay another 30c in fees to paypal.

Why complain though when you are still getting the sales?

Better than NON PAYERS

Re: Buyers Paying seperately rather than combining???

syrupsmummy — Mon, 10 Sep 2012 00:27:24 GMT

A very honest seller, but a little naive - what if you had claimed INR for the the other items - seller would only be able to prove postage for one parcel ??

If you use click and send eBay/AP satchels you can put the same tracking numbers on multiple purchase. In that way you can prove you sent many items in one parcel.

Then you can refund over-charged postage via PayPal.

I always refund over-charged postage when I combine the items and I haven't got any complaints about combining items and refunding over-charged postage.

Re: Buyers Paying seperately rather than combining???

the-kazbar — Mon, 10 Sep 2012 00:35:50 GMT

A sale is a sale and that they are paying is fantastic.

So you have to print another label, and pay another 30c in fees to paypal.

Why complain though when you are still getting the sales?

Better than NON PAYERS

Thats a little like saying "oh well you were in a skiing accident, so what. You only broke your leg when you could have broken your neck. What are you complaining about?"

Sometimes people like to have a vent, even if it isn't the worst thing thats ever happened to them

Re: Buyers Paying seperately rather than combining???

*sparklz* — Mon, 10 Sep 2012 01:45:17 GMT

Thats a little like saying "oh well you were in a skiing accident, so what. You only broke your leg when you could have broken your neck. What are you complaining about?"

Sometimes people like to have a vent, even if it isn't the worst thing thats ever happened to them

If all one has to worry/vent about is paying an extra 30c or printing out another label then what a wonderful life to have.

And yes a broken leg would be better be better than a broken neck.

Glass half full!!!!

Re: Buyers Paying seperately rather than combining???

the-kazbar — Mon, 10 Sep 2012 02:25:01 GMT

I can't see where the OP has said that is the only thing in their life that isn't perfect?

"glass half full" implies that you think you are an optimist but shooting someone down just cause you don't think their problem is worthy of a whinge is not really being very positive, its just being narky

Re: Buyers Paying seperately rather than combining???

banjo_99 — Mon, 10 Sep 2012 03:33:57 GMT

I recently did a test on this myself, I went in and purchased a few item via the mobile phone eBay app. boy was it a pain.....when you purchase the 1st item., a red warning thing comes up on the screen

**You have not paid for this item**

This warning comes up on every item you buy, it also brings up the screen with payment options on it...it is a challenge to get out of that screen to get back to the sellers store to purchase more.

Then when the seller sends a combined invoice and you go to pay this message comes up on the screen

You can't pay for this item with eBay Mobile because this item is contained in a multi item order.....please pay for this order on the eBay website....

***OK** (button)

Basically the APP will not allow you to pay on combined invoices, and it more or less forces buyers to pay on each item as they buy...

Re: Buyers Paying seperately rather than combining???

*sparklz* — Mon, 10 Sep 2012 04:04:44 GMT

If having issues like that on the phone app then it is easy to resolve.

With the iphone click on safari and go to you ebay account and select classic and you can access ebay the same as you would on the PC.

Re: Buyers Paying seperately rather than combining???

i-once-was-bump — Mon, 10 Sep 2012 04:19:10 GMT

If having issues like that on the phone app then it is easy to resolve.

With the iphone click on safari and go to you ebay account and select classic and you can access ebay the same as you would on the PC.

If it is so easy to resolve then maybe you would let eBay know how to rectify the problem.

A lot of smart phones use the Android operating system and the eBay App for Androids is so flawed that it would be easier to rewrite the App than debug it.

Changing from mobile to classic view is easier said than done and due to the fact that eBay encourage members to download the app then surely it is reasonable to expect it to work.

The app is not designed to be used in classic mode but maybe a warning message pop-up frequently telling users to change to classic view because the app isn't working properly would be useful.

Re: Buyers Paying seperately rather than combining???

davewil1964 — Mon, 10 Sep 2012 05:05:09 GMT

Anybody using the Android (and presumably iPhone) app would soon realise it's useless. If I want to do something on my phone, I get the mobile eBay up, then go to 'Classic' from there. Unfortunately you can't get the website directly from the app.

I only keep mine because it makes a great sound when I sell something.

Re: Buyers Paying seperately rather than combining???

bright.ton42 — Mon, 10 Sep 2012 05:44:01 GMT

If all one has to worry/vent about is paying an extra 30c or printing out another label then what a wonderful life to have.

So following that train of thought perhaps there should be a rule here that no-one vents unless it's of profound significance. 🙂

Re: Buyers Paying seperately rather than combining???

flotsam-jetsom — Mon, 10 Sep 2012 05:47:30 GMT

If all one has to worry/vent about is paying an extra 30c or printing out another label then what a wonderful life to have.

So following that train of thought perhaps there should be a rule here that no-one vents unless it's of profound significance

To the OP - it may well have been of profound significance, they were only asking a question after all, somehow it got lost a l ong the way

Re: Buyers Paying seperately rather than combining???

bright.ton42 — Mon, 10 Sep 2012 06:17:52 GMT

Flotsam I agree. The comment I made was tongue in cheek.

Re: Buyers Paying seperately rather than combining???

justlookn42 — Mon, 10 Sep 2012 07:22:11 GMT

I don't know much about ebay yet but phones yes... You can select 'classic' or 'view full page/standard site/etc' from any page and one would presume it would be the natural reaction to having problems with an app. Unfortunately people don't take the time to stop and think.

I agree it looks like *sparkz* made a tongue-in-cheek comment that one should be grateful for any sales (especially multiples- and believe me it is VERY hard in the 'regular' business sector ATM) and she was misinterpreted in the negative stance. no biggie.

Re: Buyers Paying seperately rather than combining???

flotsam-jetsom — Mon, 10 Sep 2012 07:23:06 GMT

Sorry bright.ton.....mist it, new to this 🙂