topic Re: Help needed with nuetral feedback in Selling

Help needed with nuetral feedback

my_baby_shop — Thu, 13 Sep 2012 05:04:57 GMT

lm looking for help with a reply to two nuetral feedback l have recieved.

The first one was a couple of weeks ago , l have sold a body for a reborn doll kit , l recieved a nuetral as customer stated they recieved arms ,legs but no head or body, the listing was only for a body,so they didnt recieve any arms or legs.

Today l recieved a nuetral because they didnt read the listing properly and thought they were buying a completed doll.

Could others please look at these listings and give me ideas how l can make it any more clear what they will be recieving.

Thanks

Carol

Re: Help needed with nuetral feedback

*sparklz* — Thu, 13 Sep 2012 05:10:27 GMT

As you have your listings set to private we are not able to confirm what you have stated in your listing for the items in question.

But IF you have stated in the description clearly what will be received and there is no way to misinterpret them then you can call ebay and they might remove the feedbacks if they can see the description states what they claim was wrong.

Re: Help needed with nuetral feedback

my_baby_shop — Thu, 13 Sep 2012 05:15:04 GMT

sorry l didnt realise you couldnt see them ,the listing for the body is the same a the one l have now for the 19-21" body if that helps

Thanks

Re: Help needed with nuetral feedback

*sparklz* — Thu, 13 Sep 2012 05:20:15 GMT

You have a photo of the complete body with head, arms and legs and to some the whole thing is a body NOT just the torso.

If you ONLY selling the torso then that is all you should have pictured NOT the complete body parts as well.

Re: Help needed with nuetral feedback

the-kazbar — Thu, 13 Sep 2012 06:01:12 GMT

You need to make the gallery pic a photo of just the item that is included in the listing, if you want to add other photos of a completed doll then I would make it obvious that they are NOT included in the photo itself as many people won't read the listing.

I'm also not sure why you have your listings set to private as it turns many people off as it is often assosciated with scam listings

Re: Help needed with nuetral feedback

my_baby_shop — Thu, 13 Sep 2012 06:20:42 GMT

I was asked to put them as private by a customer who bought the kit to make the baby to resell, she didnt want others to see where the kit came from and how much she had paid.

I have left it like that thinking it was a good idea as a lot of my sales are to people who make the babies to resell .

Thanks

Re: Help needed with nuetral feedback

motherbear2003 — Thu, 13 Sep 2012 06:25:57 GMT

You should certainly be able to get the first one removed as the buyer has admitted she didn't read the listing properly:-)

Re: Help needed with nuetral feedback

beach_and_home — Thu, 13 Sep 2012 06:39:38 GMT

If someone wants to buy from you and then resell they can simply use a different ID to sell. That's what most people do.

Re: Help needed with nuetral feedback

my_baby_shop — Thu, 13 Sep 2012 06:51:27 GMT

Thanks for the advice,can l change from private while the listings are still going?

Re: Help needed with nuetral feedback

*sparklz* — Thu, 13 Sep 2012 07:12:30 GMT

Thanks for the advice,can l change from private while the listings are still going?

You will have to do each one seperate to revise.

Open the listing and click on

Revise Listing

The where it says choose how you would like to see you item to the right of that ckick on

Add or remove options

Tick what you want to cange then click on save.

Re: Help needed with nuetral feedback

animecat2 — Thu, 13 Sep 2012 09:15:34 GMT

Take a look at what other reborners have done for their 'kit' or 'part kits' listings . The kind of items sold in reborning are often bought by people having their first attempt . So you need to consider this when listing such a complex form of art which it is .

Often people get carried away and just can't wait to make something similar to what they are viewing which can lead to them not fully reading the listing.