topic Orders going missing with Australia Post in Selling

Orders going missing with Australia Post

sagenarre — Wed, 12 Sep 2012 06:48:49 GMT

Hi..Just wondering if anyone else has been having trouble with orders going missing in the Post? I have had 15 missing orders since July and post around 100 articles per week so not a huge mailout...I have approach them (Australia Post) previously and because I sell Jewellery they are not interested in compensating...The jewellery is small items and not practical to Register but it is becoming costly for me to keep refunding or replacing orders for customers because of failed delivery...If anyone has any suggestions I would appreciate it...Thanks

Re: Orders going missing with Australia Post

judyztreasurez — Wed, 12 Sep 2012 07:35:43 GMT

I used to have about 1 item per six months go missing but since using Click and Send I haven't had any go missing

I guess that is the risk you take if you send your items by a untrackable method

I do not use any other method now

Re: Orders going missing with Australia Post

foxette-in-sox — Wed, 12 Sep 2012 07:49:34 GMT

You are responsible for lost or damaged items so putting that you aren't in your TOS is a waste of time.

Do you post in the same post box or from the same post office? Just wonder if problem with AP staff.

Re: Orders going missing with Australia Post

*sparklz* — Wed, 12 Sep 2012 08:56:30 GMT

Sz 7 Pretty Steel Ladies Ring with a Sparkling Clear CZ Solitaire Prong Setting

Sz 12- X1/2 Mens Stainless Steel Band with an Embedded Cross Design

These are NOT fine jewellery.

They are listed in the wrong category

Re: Orders going missing with Australia Post

putney32 — Wed, 12 Sep 2012 10:10:24 GMT

I've posted Thousands of items, and only lost 2 or 3 in 12years..

guess posting bits of metal as letters willl always be a problem, quite likely the get caught in the letter sorting machines and get wrecked.

letters pass thru those machines at over 40km p hour speed so little chunks of metal will/ and do/ clog up the system.

Re: Orders going missing with Australia Post

bsal6160 — Wed, 12 Sep 2012 11:01:14 GMT

and dont ring sizes use a letter code?

Re: Orders going missing with Australia Post

peternt2001 — Thu, 13 Sep 2012 00:57:08 GMT

Sz 7 Pretty Steel Ladies Ring with a Sparkling Clear CZ Solitaire Prong Setting

Sz 12- X1/2 Mens Stainless Steel Band with an Embedded Cross Design

These are NOT fine jewellery.

They are listed in the wrong category

Thats what i love about the discussion boards, i come here as a buyer only to see what is happening and going on, and to pass a little time every now and then. But lately i have noticed that anyone that posts anything on here is at risk of being critisized or ripped to shreds by the same people all of the time.

The OP started a post talking about missing items through AP and now they are being chastized because they apparently havent got their listings in the right catagory. Where in the original post was there any mention of what catagory to list their items, and does mentioning it shed any light on missing items through Australia Post.

I would not be suprised if the same group of people who do this all the time and comment on almost every post, actually scare people away from joining in on the boards, or sharing important information or asking important questions.

Re: Orders going missing with Australia Post

thecatspjs — Thu, 13 Sep 2012 01:10:48 GMT

sagenarre I have had a few missing parcels over the past few months and all were sent via click and send with tracking (and one with sig requirement !!) so I have also explored my options for posting and decided to move an alternative arrangement with Aust Post.

Not sure for smaller items, if sent in envelope?? but given you post the volume you do, my suggestion is to contact Aust Post directly to see what options they are able to suggest.

Re: Orders going missing with Australia Post

syrupsmummy — Thu, 13 Sep 2012 01:35:05 GMT

sagenarre, how you pack your items?

Your jewellery looks small enough to be sent as large letters (2cm thickness) safely. But if you are using ordinary small envelopes they mixed up with small letters which only supposed to be 5mm.

If you are using padded bags it shouldn't be a problem with sorting machine because it's obviously not small letter.

I haven't got any missing items in last few months. There were some early this year but only a few. I got more delayed mails more than missing ones. But it's pretty good recently. Most of my items go as large letters too.

Re: Orders going missing with Australia Post

dylan11235813 — Thu, 13 Sep 2012 02:13:38 GMT

You are responsible for lost or damaged items so putting that you aren't in your TOS is a waste of time.

Do you post in the same post box or from the same post office? Just wonder if problem with AP staff.

The seller may end up paying for it but Australia Post are responsible for delivering mail.

I am still of the opinion that putting a statement that your aren't in your TOS is legit and if it is a condition of sale then that is what it is. It forms part of the contract with the buyer like any other conditions. I do not do this though.

Re: Orders going missing with Australia Post

dylan11235813 — Thu, 13 Sep 2012 02:17:52 GMT

I should also add that doing this, right or wrong, is likely going to lead to heaps of negative fb.

Re: Orders going missing with Australia Post

*sparklz* — Thu, 13 Sep 2012 02:17:53 GMT

Actually I love to buy jewellery and only buy FINE JEWELLERY and get very annoyed to see cheap stuff listed as fine when it is not.

I was looking at your listings to see if there was anything I like and when you post with a selling ID then that is what does happen here, you have your listings looked at.

It was not said to be rude just advising of miss categorization.

As for the missing parcels use click and send or registered post then for your protection. Up to you if it is worth doing that when you have to refund or replace so much.

Have you lodged complaints with AP?

Re: Orders going missing with Australia Post

jillywinkle — Thu, 13 Sep 2012 02:33:05 GMT

Hello...it's a bit of a worry when parcels go missing. And that sounds like a lot to me for one seller. There are times when a postoffice worker is busted for stealing parcels. I have heard cases where one chap had so much stuff in his flat. Not sure how the PO discovered it though. One wonders if it's worth reporting...I had a parcel go missing to South Australia in August. It was a lovely item...rare art deco curtain & I am sure it was a tracked parcel too.

But apart from that I have been very lucky to have minimal loss over 6 years. I would be having a whine at your PO...for sure...is it a big one?? A few employees?? And would be interesting if your losses all disappeared from a similar area.

"She's so dull....come on rip her to shreds"...!!! Blondie....B-)

Re: Orders going missing with Australia Post

jillywinkle — Thu, 13 Sep 2012 02:36:25 GMT

hi again Sage...ignore the shredders. Do you post your items as a parcel or large letter??? You didn't say...and personally, I have sent a LOT of jewellery as a large letter and it always arrived safely.

I am curious to know the destinations of your parcels...if they are in a similar area...could be a thief thing going on....that's too many parcels to lose since July.....speaking from experience here...and I see your feedback is not so shabby either....jilly

Re: Orders going missing with Australia Post

miffmuffeemiff — Thu, 13 Sep 2012 05:08:18 GMT

I had a buyer maintain that he hadnt recieved an item I posted the day after he paid for it by paypal . As i couldnt prove I had sent it . I had to go thru a paypal dispute who found in his favour ...He stuffed up my perfect feedback score ---I havent bothered to sell anything since .

Re: Orders going missing with Australia Post

***super_nova*** — Thu, 13 Sep 2012 08:37:14 GMT

they just troll through the messages to criticize other buyers...

I am sure it was not meant as criticism but an advice; it could save you much grief by pointing out that you are listing in a wrong category, which is against eBay rules and can result in your listings being cancelled and violation registered against your ID.

Many people do report items listed in wrong category because they are sick of trawling through heaps of stuff they are not interested in.

Re: Orders going missing with Australia Post

***super_nova*** — Thu, 13 Sep 2012 08:39:31 GMT

they just troll through the messages to criticize other buyers....I.

not sure what happened above, without the quote my post does not make much sense:

Many people do report items listed in wrong category because they are sick of trawling through heaps of stuff they are not interested in

Re: Orders going missing with Australia Post

flotsam-jetsom — Thu, 13 Sep 2012 08:58:08 GMT

Hi sagenarre, I would also suggest click and send, they have 500g satchels for a flat rate Aust wide for $6.20 (I think) and these can be lodged at AP, scanned and provide proof of postage with AP that is acceptable to paypal. Also - if theft is the cause, this manner of posting would certainly deter that. It also tends to stop any perhaps fraudulent claim of a parcel not received by a less than honest buyer.

Re: Orders going missing with Australia Post

kafav — Fri, 14 Sep 2012 08:51:06 GMT

yep click and send not always good,they have problem also,i selling the items but its never was lost,even in normal letter,its can be very late yes,now not all costumers honest,because they think seller make fortune from sale

Re: Orders going missing with Australia Post

davewil1964 — Fri, 14 Sep 2012 15:39:10 GMT

If you use Click and Send, you have Paypal Seller protection. If it gets lost and AP won't refund, Paypal will reimburse the buyer out of their funds, not yours.

Provided the tracking doesn't show the item as being delivered.