topic Re: photos in Selling

photos

loun_77 — Sun, 30 Jun 2019 01:16:11 GMT

Can anyone help. When I list an item, I have 8 boxes only for photographs. I know we are allowed 12, but there are no further boxes.

Live chat cannot help, they say they see the extra 4.

This has only happened in the last week, it has been Ok for years before that. This happens when I list, when I revise, when I "sell similar". My computer maintenance is up-to-date. I even did a system restore, no change

Has anyone else had this problem? Or can anyone suggest a remedy?

TIA

Re: photos

Anonymous — Sun, 30 Jun 2019 01:21:14 GMT

I'm not sure I'm afraid, I just had a look and I still get 12 boxes on mine

Are you on the app or the full site?

Do you have the old/classic view format or the 'new' look one ?

Re: photos

loun_77 — Sun, 30 Jun 2019 01:24:02 GMT

full site, classic format

Re: photos

twyngwyn — Sun, 30 Jun 2019 01:28:32 GMT

which browser are you using?

Re: photos

Anonymous — Sun, 30 Jun 2019 01:30:34 GMT

I can't think of anything at the moment I'm sorry (knowing eBay, it could well come up the same for me later)

I'm getting 12 boxes both on items I am relisting, and on brand new listings I am doing (on the full site too, classic format on a laptop on Chrome)

Re: photos

loun_77 — Sun, 30 Jun 2019 01:39:54 GMT

firefox, my dillemma is that I have done nothing different to trigger any change

Re: photos

twyngwyn — Sun, 30 Jun 2019 01:48:02 GMT

I'm using Chrome too, and everything's ok atm

Re: photos

*tippy*toes* — Sun, 30 Jun 2019 02:21:40 GMT

Only thing I can suggest is clearing out your cookies and cache. That often fixes issues with eBay. Make sure you select the "for all time" option, so everything gets cleaned out, not just for the last month.

Re: photos

purplemon18 — Sun, 30 Jun 2019 11:45:50 GMT

Also try a different browser.

Perhaps it's a scaling issue. Try zooming out. Hold ctrl and turn the mouse scroll wheel down, or hold ctrl and press the minus key. If you are on mac I dunno how it's done, but probably just replace ctrl with cmd.

Re: photos

loun_77 — Sun, 30 Jun 2019 21:54:47 GMT

Thank you, purplemon, it worked with the zoom........so I will hve to do that each time in the hope that it fixes itself one day