topic Re: Incorrectly charged add fee rate in Selling

Incorrectly charged add fee rate

mitty_2010 — Mon, 15 Jul 2019 04:12:39 GMT

Hi sellers, I am very annoyed with ebay add rate promotion fees, even though sometimes I will revise an item and turn off the promoted add rate, the item will sell the next day and I still get charged the add fee, well I called ebay today and was told that it can take 24 to 48 hours for it to be processed, meaning even though you have turned off the promted add fee percentage you may still be charged, I think it would have helped if a window comes up informing us that this the case just so we are all aware.

Re: Incorrectly charged add fee rate

brerrabbit585 — Mon, 15 Jul 2019 07:56:26 GMT

The terms quite clearly state that if a buyer clicks on one of your promoted listings and then buys it within the next 30 days you still have to pay the fee.

Re: Incorrectly charged add fee rate

lm-entertainment — Mon, 15 Jul 2019 09:42:10 GMT

just to back up what brerrabbit585 said..

https://sellercentre.ebay.com.au/grow-your-business/promoted-listings

Re: Incorrectly charged add fee rate

mitty_2010 — Mon, 15 Jul 2019 10:46:04 GMT

Where are the terms exactly haven’t seen it, also where does it say the 30 day rule, so basically if they put it on their watch list and if they buy it within 30 days you pay the add fee, I went to look for the terms and can’t find it, by the way the eBay rep did not tell me this , interesting.

Re: Incorrectly charged add fee rate

mitty_2010 — Mon, 15 Jul 2019 10:50:31 GMT

I am aware of how to use promoted, I wasn’t aware of terms and conditions, if you can point me where to read the terms and conditions of promoted listings, no eBay rep on the phone or on line chat told me about the 30 day rule.

Re: Incorrectly charged add fee rate

digital*ghost — Mon, 15 Jul 2019 10:59:15 GMT

@mitty_2010 wrote:
Where are the terms exactly haven’t seen it, also where does it say the 30 day rule, so basically if they put it on their watch list and if they buy it within 30 days you pay the add fee, I went to look for the terms and can’t find it, by the way the eBay rep did not tell me this , interesting.

The T&Cs are linked on the campaign set-up page, and also at the link provided above.

Down the end of the page is a list of FAQs, which also contains this:

It used to be you'd pay the fee if a buyer clicked on a promoted listing and bought it within 90 days, rather the the 30 days it is now, so that's something, I guess.

Re: Incorrectly charged add fee rate

mitty_2010 — Mon, 15 Jul 2019 11:12:57 GMT

Yes thank you, I went to google and typed in eBay promoted listings terms and conditions, it took me to seller centre where it was all explained, I would suggest a window or link be put else where it is easy to find and read, for example a window could open stating terms and conditions apply when you click on the promoted button on the bottom of the listing, it’s also bad customer service that non of the reps pointed me to the seller centre so I can read the terms and conditions today,anyway thanks for all the replies, it was very helpful and appreciated.

Re: Incorrectly charged add fee rate

davewil1964 — Mon, 15 Jul 2019 11:20:08 GMT

I would have thought this bit from d*g - The T&Cs are linked on the campaign set-up page - would be an obvious place to check the T&Cs. As that is the time to check, not after the event.

Re: Incorrectly charged add fee rate

brerrabbit585 — Mon, 15 Jul 2019 13:12:06 GMT

I wouldn't use ANY feature on ebay without checking out the terms & conditions first. Ebay shouldn't have to remind us every time we do something what the rules are.