topic Re: VALIDITY OF AN EbAY TRANSACTION in Selling

VALIDITY OF AN EbAY TRANSACTION

2012sciencestudent — Wed, 19 Sep 2012 09:36:20 GMT

Hi to all,

I am knew to eBay with 15 positive transactions & one unfair negative feedback that has reduced my feedback %, drastically to 94.1%.

I recently refunded a paypal payment from a winning bidder who would not confirm his identity or shipping address; also this user had hidden feedback & was unresponsive to any of my questions.

As a result the user left me negative feedback.

My issue is..since the user had a post office box as his paypal shipping address...is this valid under eBay/ Paypal policies?

I did read somewhere that a P.O. Box address is not a valid address/ shipping address, therefore if this is so, then the negative feedback left me, under these circumstances should also be invalid ?

Do I have a right to have this feedback removed, as my requests to date have not changed anything, but left me with a damaged credibility.

Re: VALIDITY OF AN EbAY TRANSACTION

digital*ghost — Wed, 19 Sep 2012 09:50:13 GMT

PO Boxes are perfectly legitimate so there was no reason for not sending. It's not necessary to ask the buyer to confirm their identity, or their address since they select and confirm it already when they go through checkout.

I use one (a PO box) myself - it's more secure and while some sellers won't ship to them it's usually because they use couriers, which can't deliver to PO boxes. If you're using Australia Post, there's no reason not to send to one.

If you have any concerns about sending an item, just make sure that you send it registered to the exact name and address on the PayPal payment notification.

And I would say no, it's unlikely you can get that feedback removed, since according to you it's factual, in that you didn't follow through on the transaction despite the buyer having paid.

Re: VALIDITY OF AN EbAY TRANSACTION

syrupsmummy — Wed, 19 Sep 2012 09:56:13 GMT

PayPal requires proof of posting to the PayPal registered (shipping) address. So I don't think there was a problem posting to P.O.Box.

But I'm not an expert. So I'm not 100% sure.

But Sending $100 item by 60c postage with registered post is not a good idea because Australia Post won't compensate for letters even though you register them. I think it's better sending as registered parcel for $100 cover.

I send my items to P.O.Box all the time. P.O.Box is usually safer than posting to an address if it's regular post. The mail can't be stolen from mail box, For the registered post the buyer has to show ID to pick up the item. I would have posted the item to the P.O.Box if I were you.

As for your feedback percentage drop, you can start a new ID if you want your 100% back. Not many feedback to lose.

Re: VALIDITY OF AN EbAY TRANSACTION

leader-of-the-band — Wed, 19 Sep 2012 10:11:14 GMT

I have a PO box for my mailing address and have completed more than 500 purchases over 4 IDs without a problem . . . . EVER. There were a couple of transactions where the sellers were insisting on using a courier and I either had the item sent to my wife's work address OR to the local StarTrackExpress depot. I would recommend to all that a PO Box is the way to go for eBay purchases.

Your followups to feedback left for you have done you no favours. If I was a buyer thinking of buying from you and I checked out your feedback I would hit the back button and not look at your listings ever again.

Re: VALIDITY OF AN EbAY TRANSACTION

*new2vintage — Wed, 19 Sep 2012 10:12:37 GMT

What a mess - you've added a nasty and untrue comment to your buyer's feedback for you and you've added another nasty comment about him to feedback from another buyer. You've made yourself look really bad. Learn more about selling and about how ebay works in general

Re: VALIDITY OF AN EbAY TRANSACTION

*new2vintage — Wed, 19 Sep 2012 10:17:03 GMT

By the way not offering a refund won't help you when a buyer opens a Paypal dispute.

Re: VALIDITY OF AN EbAY TRANSACTION

personalartbyraylene — Wed, 19 Sep 2012 10:27:13 GMT

wow - i would be very upset if i was the buyer who you left unrelated feedback about someone else on my feedback. You would be getting nasty emails from me and i would not buy from you again.

I live atop of a very high mountain and i do not have any mail service here - i have no choice but po box - i think you are in the wrong.

Re: VALIDITY OF AN EbAY TRANSACTION

motherbear2003 — Wed, 19 Sep 2012 11:09:23 GMT

If I was you, I would become even newer and start again:|

Re: VALIDITY OF AN EbAY TRANSACTION

*new2vintage — Wed, 19 Sep 2012 11:17:57 GMT

It's ridiculous to refund a large payment just because you don't know what you are doing.

Re: VALIDITY OF AN EbAY TRANSACTION

lyndal1838 — Wed, 19 Sep 2012 12:33:26 GMT

Ouch, the OP has now left followup feedback to two innocent buyers referring to this transaction.

Don't you just love being called a scammer because you choose to have Private feedback?

Re: VALIDITY OF AN EbAY TRANSACTION

putney32 — Wed, 19 Sep 2012 12:36:42 GMT

You need to learn how ebay works before you even try to sell anything else.

any sensible buyer reading your rantings on f/back will immediately have 2nd thoughts about buying from you now.

Re: VALIDITY OF AN EbAY TRANSACTION

crypsynight — Wed, 19 Sep 2012 12:56:39 GMT

Gosh, I would be a little less concerned about getting the neg feedback removed, and instead sit down and read the ebay Policy - on feedback if nothing else. You aren't allowed to leave an unrelated to transaction feedback comment - besides, it looks shocking!

As to your original post - i actually prefer p.o. boxes to street addresses. PO Boxes dont have sticky fingered posties or neighbours, or incorrect numbers or the like.

In the time I have been selling I have had at least 6 to 8 parcels each year go stray, but only ever had one to a po box (last month) - and it was one of those "Town X via Town Y" ones.

Re: VALIDITY OF AN EbAY TRANSACTION

the3coopers — Wed, 19 Sep 2012 13:13:23 GMT

What a mess indeed.

"My issue is..since the user had a post office box as his paypal shipping address...is this valid under eBay/ Paypal policies?"

Sending an item to a Post Office Box is INFINITELY safer than selling to normal street address. MILLIONS of businesses the world over use PO Boxes. It is absolutely 100% allowed under eBay and Paypal rules.

Private Feedback is VERY common and means absolutely nothing

"Do I have a right to have this feedback removed, as my requests to date have not changed anything, but left me with a damaged credibility"

The Negative Feedback you received is TOTALLY fair. You cannot get it removed, as it is YOU that has broken eBay Policies, not the Buyer.

You will almost certainly get another Neg if you pull the same stunt again. In fact, if you do it again and the buyers report you, then you may find yourself restricted or completely suspended.

Ebay is really simple... When buyers pay you, say "thank you" and deliver what they paid for.

Re: VALIDITY OF AN EbAY TRANSACTION

*new2vintage — Wed, 19 Sep 2012 14:31:32 GMT

" damaged credibility. "

What credibility ?:|

You are very lucky you've been making plenty of money. With your attitude that may not last.

Re: VALIDITY OF AN EbAY TRANSACTION

foxette-in-sox — Wed, 19 Sep 2012 17:45:48 GMT

The feedback follow up left by OP on 10th August for a seller is even weirder ?:|

Ditch this id-its cactus IMO.

Re: VALIDITY OF AN EbAY TRANSACTION

davewil1964 — Wed, 19 Sep 2012 18:36:34 GMT

I think OP is lucky his feedback rating is based on all feedback, not just selling feedback.

Where are you, OP, don't you want to know our opinions?

Re: VALIDITY OF AN EbAY TRANSACTION

flotsam-jetsom — Thu, 20 Sep 2012 05:53:01 GMT

Oh Dear, Whast a mess and made messier bu the OP being unprofessional and rude, I foresee many more red dots coming your way OP.

Re: VALIDITY OF AN EbAY TRANSACTION

*sparklz* — Thu, 20 Sep 2012 07:10:56 GMT

OP if your excuse of people being a scammer is because they have private feedback and a PO box then you better not sell on ebay any more.

Put in your listing at the top in huge letters so it can not be missed that you will not post to PO box addresses or buyers with private feedback.

This will make a lot of people hit the back button and then you will not be selling anything!!!!!

PO box is the safest form of delivery as it can NOT be stolen as happens when items are left in the letter box or at the door.

Please explain WHY private feedback and PO box addresses = scammer?

Re: VALIDITY OF AN EbAY TRANSACTION

lyndal1838 — Thu, 20 Sep 2012 07:23:05 GMT

Sparklz, you have forgotten that the OP has taken issue with the fact that the buyer would not confirm his identity.:^O