topic Re: complaints in Selling

complaints

grannygreylegs — Mon, 05 Aug 2019 07:54:55 GMT

I have sold one thing on ebay. It was sold for $200. My money is on hold in paypal for 21 days because I am new. Fair enough. Now ebay charge me $41 seller fees. That is a complete rip off. I should have been CLEARLY informed of this before I put anything up for sale. A breach of the consumer protection code. Nowhere to lodge a complaint. Perhaps the ombudsman?? As soon as my leftover $159 is through I am closing my account. Outdated and expensive way to trade anyhow

Re: complaints

lyndal1838 — Mon, 05 Aug 2019 08:05:54 GMT

Did you read about selling on ebay before going ahead and listing any items?

You should have seen all about final value fees that are paid when the item is sold.

No use going to the Ombudsman or any other authority as ebay has done nothing wrong

Re: complaints

kopenhagen5 — Mon, 05 Aug 2019 08:38:15 GMT

No breach of consumer codes by eBay in your above mentioned scenario.

The fees are clearly shown in eBay but I am guessing like many you didn't read the instructions first.

Selling fees - https://www.ebay.com.au/help/selling/fees-credits-invoices/selling-fees-without-ebay-store?id=4364&st=12&pos=1&query=Selling%20fees%20without%20an%20eBay%20Store&intent=selling%20fees&context=9010_BUYER

Check in account to see the itemised fees.

Re: complaints

collect247 — Mon, 05 Aug 2019 09:35:54 GMT

Ebay fees should be $21.60 so why are they $41?

Re: complaints

collect247 — Mon, 05 Aug 2019 09:42:42 GMT

Sorry fees should have been around $23.50

Re: complaints

lyndal1838 — Mon, 05 Aug 2019 10:09:55 GMT

Is the OP adding the ebay fees and paypal fees and blaming the whole lot on ebay?

Re: complaints

digital*ghost — Mon, 05 Aug 2019 11:02:57 GMT

@lyndal1838 wrote:
Is the OP adding the ebay fees and paypal fees and blaming the whole lot on ebay?

PayPal fees on a $200 payment (presuming there was no extra for postage) would be about $5.50 (ball-parking most figures for the sake of ease ), eBay's fees should have been around $22 (again, presuming no postage, since it was available for pick-up), so that would total under $30.

It was showing as $16.35 for postage to me, so if someone had it posted, that might add another couple of dollars to the total, depending on where the buyer was located, so might put it over $30. A subtitle was used (it just said the original price of $250), so let's say $1.50 for that presuming no promotions were used to get it cheaper, and we're looking at maybe around $35, give or take depending on any fees on postage, but that would be between eBay and PayPal together. (It was listed in a single category and there's been no other listings or sales, so no fees for anything like that).

The only other thing I can think of to bring it over $40 is a postage label being purchased through eBay.

Re: complaints

eol-products — Mon, 05 Aug 2019 11:29:22 GMT

I have done any non store listings for a long time but would there be listing fee if you did not have a promotional offer or somehow listed it with a fee.

Re: complaints

davewil1964 — Mon, 05 Aug 2019 12:09:56 GMT

All non-store sellers get 40 free listings per month, minimum.

I suspect an eBay label.

Re: complaints

digital*ghost — Mon, 05 Aug 2019 12:17:02 GMT

If there was an erroneous listing charge somehow, it would have been $3.85 since the price was over $100- as dave said though, that's unlikely as the OP should have had at least 40 free listings as a basic allocation.

Re: complaints

*tippy*toes* — Mon, 05 Aug 2019 14:47:28 GMT

@grannygreylegs wrote:
I have sold one thing on ebay. It was sold for $200. My money is on hold in paypal for 21 days because I am new. Fair enough. Now ebay charge me $41 seller fees. That is a complete rip off. I should have been CLEARLY informed of this before I put anything up for sale. A breach of the consumer protection code. Nowhere to lodge a complaint. Perhaps the ombudsman?? As soon as my leftover $159 is through I am closing my account. Outdated and expensive way to trade anyhow

If only I had a dollar for everytime we read that statement. I can pretty much guarantee that if we check your account in 12 months time, it will still be active and there will be an increase in feedback. Maybe not for selling, but an increase regardless. So many disgruntled members state they are going to close their account, thinking eBay care. Well, they don't. You are less than a blip on their radar.

Maybe you should have read the rules before listing. There are no secrets surrounding the fees. They are easily accessible by anyone. Maybe you should have listed your item in the local paper. See how much that would have cost. I can tell you now, it would be way more than $41.

As for being CLEARLY informed, just above the listing button is a message stating that fees will apply if the items sell. How much more CLEARLY informed do you want?

Re: complaints

lm-entertainment — Mon, 05 Aug 2019 19:13:58 GMT

also, if the listing was promoted, this could have attracted additional fees depending on what percentage the seller put it at.

Re: complaints

pancaket52 — Wed, 07 Aug 2019 06:10:32 GMT

Final Fees $21.80

Postage Label (showing for Qld) $17.40

Final Value Fees on Postage $ 2.00

= $41.20

Re: complaints

collect247 — Wed, 07 Aug 2019 07:20:15 GMT

But postage isn't a fee lol so - $17.40 and the postage fee should only be $1.74 =10%

Re: complaints

007mauriceb — Sat, 06 Jun 2020 21:58:08 GMT

it sounds like you have read the guidelines for selling on ebay

can I ask you a question please

is it possible for me to sell an item via drop shipping just using the information supplied by the Chinese manufacturer in the add on ebay

without physically checking that the item actually is and dose as advertised ?

thank you

Re: complaints

tazzieterror — Sun, 07 Jun 2020 00:09:05 GMT

Drop-shipping opens you up to a world of seller perils where your customer's satisfaction is completely taken out of your hands. Doubly so if you've never sold on eBay before, which appears to be the case with your account.

Re: complaints

*tippy*toes* — Mon, 08 Jun 2020 01:51:31 GMT

@*tippy*toes* wrote:
@grannygreylegs wrote:
I have sold one thing on ebay. It was sold for $200. My money is on hold in paypal for 21 days because I am new. Fair enough. Now ebay charge me $41 seller fees. That is a complete rip off. I should have been CLEARLY informed of this before I put anything up for sale. A breach of the consumer protection code. Nowhere to lodge a complaint. Perhaps the ombudsman?? As soon as my leftover $159 is through I am closing my account. Outdated and expensive way to trade anyhow
If only I had a dollar for everytime we read that statement. I can pretty much guarantee that if we check your account in 12 months time, it will still be active and there will be an increase in feedback. Maybe not for selling, but an increase regardless. So many disgruntled members state they are going to close their account, thinking eBay care. Well, they don't. You are less than a blip on their radar.

Maybe you should have read the rules before listing. There are no secrets surrounding the fees. They are easily accessible by anyone. Maybe you should have listed your item in the local paper. See how much that would have cost. I can tell you now, it would be way more than $41.

As for being CLEARLY informed, just above the listing button is a message stating that fees will apply if the items sell. How much more CLEARLY informed do you want?

Well, I'll eat my hat. The OP did do as promised and closed her account. Now I don't know what to think!!!

Re: complaints

padi*0409 — Mon, 08 Jun 2020 01:58:07 GMT

@*tippy*toes* wrote:
Well, I'll eat my hat.

Your sourdough might be a tad tastier Tippy.

Re: complaints

lyndal1838 — Mon, 08 Jun 2020 06:05:56 GMT

@007mauriceb wrote:

it sounds like you have read the guidelines for selling on ebay

can I ask you a question please

is it possible for me to sell an item via drop shipping just using the information supplied by the Chinese manufacturer in the add on ebay
Yes, it is entirely possible to do this but very ill advised.
For a start, if you have not actually seen the item you are putting all your trust in the Chinese manufacturer.....you only have to read the boards to know how safe that is.

Under normal circumstance you may feel this is an acceptable risk to take (I personally would not) but these are far from normal times. There is a pandemic raging around the world and shipping worldwide is horrendous....many countries have virtually closed down all their mail services.
Even if your Chinese manufacturer can ship the items there is no guarantee that your buyer will be able to receive it.

And who will the buyer blame? YOU!!!!

I can almost gurantee that if you try dropshipping now you will only ever sell one item and your feedback will be a big fat negative.....your selling career will be dead in the water.

Now is not the time to try selling on ebay and certainly not using dropshipping which is the most "iffy" method of getting stock.

without physically checking that the item actually is and dose as advertised ?
thank you

Re: complaints

007mauriceb — Mon, 08 Jun 2020 21:39:17 GMT

Is it ebays role to police the fact there are unverified items being sold on ebay or up to the seller

why does ebay allow sellers to constantly sell items that are mis advertised

who do you think would be legaly responsable if someone is harmed or dies from an item that is purchased on ebay

it seem like there is a posability of big problems.

i have never thought about this?? there must be a list of banned items that cannot be sold on ebay

i am thinking too much