topic Re: Why wont buyers leave feedback? in Selling

Why wont buyers leave feedback?

diaton74 — Thu, 08 Aug 2019 01:25:39 GMT

Hi,

I always leave feedback when buyers pay for the item. When I post the items I always track them to make sure they get delivered. Just recently the last 4 items I sold in particular not one of the buyers have left me feedback. Why? Are they lazy or only want to receive and not give back

Does no one give a damn , For me its courteous to say thanks received item.....

Should I send a message and say Hey saw the item was delievered hope your happy? Please leave feedback or should I forget about it and come to realisation no one has manners anymore

Its probably no one has manners -

Is everyone looking for a cheap bargain for example

I had an item for sale last week 79.90 Buy It Now + 8.60 postage.

I received a msg will you accept $50. I answered No.

The next msg was whats your best price which I replied $79.90 + postage & I dont have make an offer on the item

Next msg was would your accept $65 - so I answered I would meet them half way $72 + 8.60 postage

Next msg $72 with free postage - I ended the item - this person drove me to the edge, Im all for fair offers but some are ridiculous. Thanks to that buyer I am having a total break from selling I have ended all my items

Ebay selling is perhaps not for me anymore, I will continue to buy and leave feedback for the sellers.

Re: Why wont buyers leave feedback?

Anonymous — Thu, 08 Aug 2019 01:33:41 GMT

My unpopular opinion is it is just common courtesy

It's not hard,it's not something that takes more than a few seconds to do

Sadly, like most other places in today's society ,manners are hard

And yes,yes,yes 'feedback is voluntary'

'Sell for money not green dots'

Will be most replies

Seems hoping for a simple thank you is unreasonable

Re: Why wont buyers leave feedback?

twyngwyn — Thu, 08 Aug 2019 01:41:51 GMT

a lot of people buy from many on-line stores and are apt to forget where the item came from......if you don't hear from the buyer, then that's a good thing

Re: Why wont buyers leave feedback?

daydreams_12 — Thu, 08 Aug 2019 01:55:15 GMT

I would certainly not ask a buyer for feedback. You may get an unpleasant surprise.

Re: Why wont buyers leave feedback?

countessalmirena — Thu, 08 Aug 2019 03:19:04 GMT

I leave feedback for my sellers... However, I'm not sure that I regard it as a demonstration of manners. I realise that it's important for sellers who are building their feedback.

People vary so much in how they regard feedback. Some buyers will simply not give it, and hopefully that is respected as a choice (for whatever reason it may be). I agree that it's probably best for you not to ask for feedback. After all, eBay reminds buyers about leaving feedback, which can (I believe) already annoy some buyers!

Hopefully you'll have sufficient buyers giving you good feedback so that you won't need to worry about it,

Re the unwanted offers - rude. You shouldn't need to respond to such offers, in particular if you say "No offers". (One suggestion: if you tell someone definitely no, I would stick to that. This is my viewpoint, and some will disagree. Giving in to persuasion means that you justify the thinking behind that person's behaviour. If you are prepared to accept offers, YOU should be the one to stipulate that, rather than be pushed into it by a buyer who more than likely won't buy anyway.)

Re: Why wont buyers leave feedback?

kopenhagen5 — Thu, 08 Aug 2019 03:25:10 GMT

Why wont buyers leave feedback?

Feedback is totally voluntary.

Some leave it, some don't.

Whether you have 400 or 800 is not going to matter to me if I buy from you.

As long as you have 100%.

Re: Why wont buyers leave feedback?

brerrabbit585 — Thu, 08 Aug 2019 03:24:32 GMT

I could type a list of reasons why many wouldn't leave feedback.
Top of the list is that if you're not on ebay all the time (many aren't) it can be tedious having to sign in just to leave feedback for one item. I have a PC and I'd imagine it'd be even more tedious having to do it on a phone.

It may only take a few seconds if people are already signed in and they have really fast internet, but that definitely doesn't apply to everyone.

Some people can't type and it's a real chore to leave feedback.

Etc etc etc.

Christ healed ten lepers and only one thanked him. Can you really expect to do better than that? If you expect too much you're only setting yourself up for disappointment. If anyone makes me an unsolicited offer I put them straight on my blocked list and forget them.

Re: Why wont buyers leave feedback?

collect247 — Thu, 08 Aug 2019 03:26:08 GMT

For me it's the other way around,sellers don't really leave feedback for me but who cares not me.

As a buyer I always leave feedback once I have received the item and looked it over.

As everyone knows it's not compulsory but common courtesy.

I have one seller that doesn't ever leave me feedback that I've bought from many times lol but when I check their feedback low and behold he has given other buyers feedback (he must hate me for some reason )

Re: Why wont buyers leave feedback?

brerrabbit585 — Thu, 08 Aug 2019 03:31:28 GMT

If you think feedback is all about manners, it's not. The purpose of feedback is so that other potential buyers can see whether you're trustworthy or not. That means it's for other people's benefit, not for yours.

Can you imagine what it'd be like if we had to leave feedback somewhere every time we shopped at the supermarket or any other bricks & mortar store? You can bet your boots most people wouldn't do it and if they were forced to they'd shop somewhere else. People just want to buy, receive their goods and then get on with their lives. They don't want to feel obliged to tell the world about it.

Re: Why wont buyers leave feedback?

collect247 — Thu, 08 Aug 2019 03:33:42 GMT

Hang in there all you need is 3 more feedback from 3 buyers and you'll get your DSR.

Re: Why wont buyers leave feedback?

zanadoo_56 — Thu, 08 Aug 2019 03:44:49 GMT

I like leaving feedback and only if something didn't go to plan but I don't feel it warrants a complaint I may choose not to leave feedback (for instance recently one item didn't turn up and eBay refunded but I think it was probably lost in the post, not the seller's fault).

There have been comments on the forum how feedback is pointless, no one reads it etc. Perhaps some buyers believe that and don't bother. Personally I find feedback a useful tool for buying.

Re: Why wont buyers leave feedback?

brerrabbit585 — Thu, 08 Aug 2019 04:11:33 GMT

It's obvious from the complaints about Chinese sellers that a LOT of people never read feedback (and not just Chinese ones). I have to admit I'm guilty of not bothering to read it occasionally if they're 100% but it's the sort of item that nothing is likely to go wrong.

Re: Why wont buyers leave feedback?

oddsandendsoz — Thu, 08 Aug 2019 05:31:06 GMT

I get the frustration and can see why it is important to some as certainly in my category its common that people buy based on the feedback score of sellers even if the item is $100-200 higher in price. Although of course they may be loyal customers of the sellers and have had a great experience in the past...or cough cough the way ebay listings show up (or don't).Feedback also does provide a buffer from any negs that come too.

For me I was operating at around 25-30% feedback given around 18 months ago and now probably it has risen to 45-50% i would say. My personal thoughts on why this is are the following;

1) I was originally waiting for buyers to leave feedback first in case there was an issue/problem buyer, and i did not inadvertently leave them another point on their fb score. I now leave fb for buyers within 24-48 hours generally.

2) I always send a courtesy message to buyers now which I did not previosuly. Just to say that we had safely packed their item and when we would be handing over to the frieght company. I find this communication has contributed a lot to the fb with a lot of buyers crediting the good communication. And it's always a personal message not computer generated with their first name used.

I think both of the above have led to the increase on top of what was already good customer service in other aspects. I do occassionaly look at the feedback given from my buyers to others and it is rare that a serial fb giver does not leave fb for me, and some never give fb to any sellers and so nothing will likely help with those buyers who just do not see the point in leaving feedback.

Re: Why wont buyers leave feedback?

diaton74 — Thu, 08 Aug 2019 05:51:20 GMT

Appreciate you taking the time to answer my question

Re: Why wont buyers leave feedback?

diaton74 — Thu, 08 Aug 2019 05:54:23 GMT

I believe online stores are different to what I sell on ebay, I dont have a store I am just a retired person trying to sell unwanted items. I guess not hearing from the buyer also can mean everything about the item is good! I will have to start thinking that way, thanks for answering

Re: Why wont buyers leave feedback?

diaton74 — Thu, 08 Aug 2019 05:56:45 GMT

Well I guess not hearing is a good thing, in my experiences in life most people are apt to complain more then give praise. Thanks for answering

Re: Why wont buyers leave feedback?

diaton74 — Thu, 08 Aug 2019 05:58:21 GMT

When i decided to sell on ebay again I will have to be tougher and ignore unwanted offers. Thanks for you answering my question

Re: Why wont buyers leave feedback?

diaton74 — Thu, 08 Aug 2019 05:58:54 GMT

Thanks for taking the time to answer

Re: Why wont buyers leave feedback?

diaton74 — Thu, 08 Aug 2019 05:59:26 GMT

Appreciate you taking the time to answer

Re: Why wont buyers leave feedback?

diaton74 — Thu, 08 Aug 2019 06:00:17 GMT

Thanks for answering : - )