topic iPhone users cannot purchase my listing...? in Selling

iPhone users cannot purchase my listing...?

deals-down-under — Fri, 30 Aug 2019 06:45:33 GMT

Hi there. I'm struggling right now with all my listings on eBay, as none of them can be purchased from iPhone users. Yes, you heard me right. I have no idea as to why this is, and I have contacted Ebay support about it, and they keep on sending reports to their technical team, but nothing is happening.

To the iPhone users, here is the ad that is acting up, along with all other ads. You will notice that it says "Buying options" instead of Buy it now.

Re: iPhone users cannot purchase my listing...?

deals-down-under — Thu, 29 Aug 2019 10:17:31 GMT

If anyone could help me resolve this, it would be amazing.

Re: iPhone users cannot purchase my listing...?

kopenhagen5 — Thu, 29 Aug 2019 10:26:23 GMT

The app always seems to have problems.

Re: iPhone users cannot purchase my listing...?

deals-down-under — Thu, 29 Aug 2019 10:35:16 GMT

I haven't come across any issues before this one.

Re: iPhone users cannot purchase my listing...?

digital*ghost — Thu, 29 Aug 2019 11:06:35 GMT

What troubleshooting options have you tried?

This mentions a few that may work, despte the thread being a couple of years old (eg app needs to be updated, need to log out then back in, need to re-enter financial details after an update):

https://community.ebay.com/t5/Archive-Bidding-Buying/Why-can-t-I-buy-from-my-mobile-app-anymore/td-p/24470299

PS no good linking to your eBay listing as only those with iphones and who are also experiencing the same problem will see what you're talking about. Better to post a screenshot (and also not use URL shorteners, most people won't click it regardless because they don't know what it links to).

Re: iPhone users cannot purchase my listing...?

deals-down-under — Thu, 29 Aug 2019 12:06:47 GMT

Appreciate the reply. I've just attempted resetting my PayPal account, relinking all payment methods, and still no luck after trying all methods on that thread 😞

Re: iPhone users cannot purchase my listing...?

deals-down-under — Thu, 29 Aug 2019 12:07:29 GMT

The issue is also that this problem only happens on my listings.

Re: iPhone users cannot purchase my listing...?

digital*ghost — Thu, 29 Aug 2019 12:44:17 GMT

Just been trying to google a bit more to see if this mirrors anyone else's experience, but I can't really find anything that matches the issue exactly.

I found one thread from last year where a buyer is talking about only seeing "buying options" on a listing, and no buy it now or add to cart, but the listing in question was actually out of stock and that's why there were no options to purchase, which I can see your listing still has stock available.

Just to eliminate it as a possible cause anyway, do you have the out of stock option enabled? And if you do, try disabling it (or even enabling then disabling it to check if it has any effect). I don't know how to get to the option in the app, but on the full version you go to My eBay > Account > Site Preferences > Selling Preferences (at the very top of the page), then there will be a check box for whether or not you want to use the out of stock option (having it set to yes means the listing doesn't end when sold out, but can't be purchased anymore unless you add new stock).

Re: iPhone users cannot purchase my listing...?

deals-down-under — Thu, 29 Aug 2019 20:32:34 GMT

It's actually set to 'OFF' right now, would you suggest I turn it on?

Re: iPhone users cannot purchase my listing...?

digital*ghost — Fri, 30 Aug 2019 10:21:35 GMT

There's a small chance it will do anything - I'm mostly suggesting it (toggling on then off) as a way to eliminate that as the cause.

Have any buyers contacted you to say they can't purchase?

Re: iPhone users cannot purchase my listing...?

deals-down-under — Fri, 30 Aug 2019 11:45:30 GMT

Yeah, many. I've also noticed now that my listings aren't appearing in SEO (At least from my personal devices), however I am still getting sales.

Re: iPhone users cannot purchase my listing...?

digital*ghost — Fri, 30 Aug 2019 11:58:27 GMT

Try removing the emojis from the title (technically you're not supposed to have them there, and it would be hindering search rather than helping it).

Re: iPhone users cannot purchase my listing...?

*tippy*toes* — Sat, 31 Aug 2019 00:19:02 GMT

Not trying to be picky, but you're paying for a $2.50 subtitle on a $2.69 item? By the time you pay fees and what not, you'd be out of pocket! You have put 50% off on your picture, I'd be losing the subtitles before the items roll over next. You have to get some reward for your efforts.