topic Re: Click & Send issues in Selling

Click & Send issues

flashback_deals — Mon, 24 Sep 2012 05:15:42 GMT

Tried paying by Paypal and while it was processing, for 15 minutes all I had was a round circle on the screen

In this time, I got the payment confirmed email, but I never got to the page to print the postage labels and no email to print them from

I still have another 10 to do of this account yet, what do I do?

Re: Click & Send issues

digital*ghost — Mon, 24 Sep 2012 05:46:28 GMT

Ditto - the payment was processed, then nothing. I can't even access my C&S account as the page just shows a whole bunch of errors. There are no items in my shopping cart now, and no items in ready for printing. >_>

In case Alice sees this thread, I'm using Firefox 15.0.1, Windows 7, and have a copy/paste of the error text that's being displayed and can put it up here if it will help the techs.

Re: Click & Send issues

digital*ghost — Mon, 24 Sep 2012 06:12:08 GMT

Ok, just had the email come through from Australia Post and could use the reprint documents link to get the label - exactly half an hour after processing and paying for it, so hopefully if this has happened to anyone else, the email link will still come through soon enough.

Re: Click & Send issues

dickos-extreme — Mon, 24 Sep 2012 06:14:23 GMT

I just tried it and it worked OK.

But can take ages to complete at some points.

I have not seen Alice on the boards lately. I do hope she is still here.

She was very helpful and a source of great info and help.:-D

Hope you can all sort the problems out soon.

Re: Click & Send issues

ehairsupplies — Mon, 24 Sep 2012 06:26:20 GMT

Yep, same issue here with me also.

If you go into your PayPal account and open the details of your payment you'll see a box with 'Item' written in it and below that a number, possibly starting with a 2.

Phone Aus Post and quote this number to them as it is your your order number for the labels, they then should be able to resend them through to your email address.

The only issue is it seems they are taking a large number of calls right now, most likely because this is happening to bunches of people....

Re: Click & Send issues

bigbrickshop — Mon, 24 Sep 2012 06:31:12 GMT

If the payment has been processed you should be able to print/reprint the labels from the Item History withot having to wait for the email.

Re: Click & Send issues

bigbrickshop — Mon, 24 Sep 2012 06:33:03 GMT

sorry d*g, just re-read your post that you can't even login to C&S.

Re: Click & Send issues

barefoot_betty — Mon, 24 Sep 2012 06:46:09 GMT

Aust Posu are having issues with click and send at the moment.

This is copied from their facebook page.

Hi all,

We are currently experiencing issues with the Click and Send program. We are looking into this as a priority and hopefully it won't be down for much longer.

I do apologise for any inconvenience caused and thank you for your patience.

Roxy

Re: Click & Send issues

digital*ghost — Mon, 24 Sep 2012 07:01:04 GMT

sorry d*g, just re-read your post that you can't even login to C&S.

No that was my fault, my post was (unintentionally) contradictory - what happened was, when the confirm payment page stalled, I left it open in case it would still go through but because I already had the PayPal receipt I tried to go to C&S via another tab to see if I could still get the label, but that just gave me an error message and I couldn't access my account.

Eventually, I closed off the the payment tab and then re-tried to access C&S. I managed to log in ok, but there was no record of the label I had paid for anywhere, and although I could access most areas of the account, going to the Create Item page just returned a wall of error text.

Re: Click & Send issues

flashback_deals — Mon, 24 Sep 2012 08:07:23 GMT

I did look in the item history and could not find them

I did ring Ckick & Send and was put on hold for over an hour before I got through, the guy said the Click & Send website is having problems and he told me not use use PayPal to pay for postage for a couple of days while they fix the problem

he also told me to Contact Click & SEnd from the website with the PayPal transaction ID and I will get a full refund but might take a couple of days

Re: Click & Send issues

fionak2008 — Mon, 24 Sep 2012 08:30:58 GMT

Thing is, it's not just Paypal. I just paid for 13 parcels on visa. The money has been debited, but no labels, and the parcels are still showing as unpaid for in my shopping list on click and send.

This is so frustrating.

Re: Click & Send issues

the3coopers — Mon, 24 Sep 2012 09:45:41 GMT

Gosh - that was a stressful afternoon! Everything went from "cruising through the day, smiling at all the lovely sales" to absolute OMG Panic mode after about 3:30pm!! 😮

I had the same issue - I paid by Paypal but it never processed the payment back to AP, so the items are all still sitting in my C&S Checkout.

I was on the phone for about an hour as well, so long that I was able to pack the balance of my deliveries while on hold LOL

In the end I had about 1/2 Click and Send (printed over the weekend) and for the other half I had to buy 500g Prepaids and stand at the desk at the PO and write them all out. What a PAIN, I forgot how awful that is LOL

I've also been told to email to clickandsend@auspost.com.au and quote teh Paypal transaction Number and the Item Number, and they will credit it back.

Re: Click & Send issues

digital*ghost — Mon, 24 Sep 2012 10:09:23 GMT

I've also been told to email to clickandsend@auspost.com.au and quote teh Paypal transaction Number and the Item Number, and they will credit it back.

That's exactly what I did as soon as I realised what had happened (PayPal transaction ID and all) - I doubt that would have helped as if they were able to process my transaction manually I'd assume they would be able to for everyone else, especially those who had purchased many labels, so I hope they can see on my account that I ultimately did get to print the label. 😮

Re: Click & Send issues

flashback_deals — Mon, 24 Sep 2012 10:57:08 GMT

Been a long month....first the $49.95 for a store I dont have, then all this crap today

The $49.95 stands, they dont take it straight off the invoice, apparently they (can't), they can only do that for selling and listing fees only

After a very heated discussion on Live Chat, they did promise the $49.95 will be credited to my PayPal account at the next invoice cycle, but we will see]:)

I wont be using Click & Send til Wednesday to be safe too, don't want to lose more money is the system

Re: Click & Send issues

jewelfish2000 — Mon, 24 Sep 2012 11:52:45 GMT

I used Click and Send twice without problems, the third time I wasted an hour trying to get the labels to print. Eventually I gave up and called the the next day to ask for the labels to be emailed to me, which the operator did right away. Have decided to charge buyers the $7.20 regular satchel price and just write on the bag, too much mucking about for me.

Re: Click & Send issues

davewil1964 — Mon, 24 Sep 2012 18:15:30 GMT

Ditto. No confirmation email to print from. Thought it was me as I've been having hassles with the net in the afternoons (and from midnight until 3 when it suddenly decided to work properly). Ended up paying again when I got home from work. Then shot them an email demanding a refund of the duplicate postage.

Re: Click & Send issues

australiapoststore — Tue, 25 Sep 2012 00:23:53 GMT

Hi all,

Thanks for your patience during this difficult time it is appreciated by not only myself, but all the C&S team who are just as frustrated with the problems as all of you.

I'll pass all this feedback on to them to add to our records, and hopefully it will start improving soon.

Alice

Re: Click & Send issues

the3coopers — Tue, 25 Sep 2012 01:18:15 GMT

Hi Alice - how can we know when it's "safe" to use C&S again?

Are the AP Facebook or Twitter teams making announcements?

I have a couple to send today, but also have to go to teh PO anyway, so I am wondering if I should just buy 500g Prepaids again.

Re: Click & Send issues

punch*drunk — Tue, 25 Sep 2012 01:47:28 GMT

I just logged in there myself, but have reservations about using it. I've been having enough problems with it lately without adding more. Think I'll just risk it and send without tracking today.

Re: Click & Send issues

the3coopers — Tue, 25 Sep 2012 02:11:47 GMT

Think I'll just risk it and send without tracking today.

What I did was took a photo of the Prepaid Satchel parcel (with tracking number sticker on it) then lodged over the counter and asked the woman to scan it in.

I checked it online and it shows as "Accepted from Customer" but that's all so far (only 1/2 day later). My reasoning is that the address was clearly visible in the photo of the sealed packet, so that plus the online status should mean that I am covered (technically at least)

Anyway, I'll fight it if and when there's a claim. The chances are pretty slim that there'll be a problem anyway.