topic Re: buyer wants to cancel in Selling

buyer wants to cancel

kriste30 — Tue, 24 Sep 2019 21:50:13 GMT

buyer sent me message asking to cancel because he thought it was a different version of the item.

he waited over 30 hours to contact me after he purchased the item.

my item is clearly labelled and the picture clearly shows what it is.

is there anything i can do other than cancel the transaction and block him?

Re: buyer wants to cancel

ilce — Tue, 24 Sep 2019 21:58:00 GMT

Have you posted the item ?

Re: buyer wants to cancel

kriste30 — Tue, 24 Sep 2019 22:01:14 GMT

Update: i have searched for the item on my friends account (with permission) the item he was looking for and thought mine was and my other similar listed item appears no where in the first 5 pages of results

Re: buyer wants to cancel

curraone — Tue, 24 Sep 2019 22:01:16 GMT

to be able to help, we need to know whether you have already posted the item.

Re: buyer wants to cancel

kriste30 — Tue, 24 Sep 2019 22:02:07 GMT

no he hasn not paid so i have not posted

Re: buyer wants to cancel

ilce — Tue, 24 Sep 2019 22:03:21 GMT

If you have not posted it, Its easier to just cancel and then block them.

If you force them they wil leave you negative feedback and you are the only loser then.

Re: buyer wants to cancel

kriste30 — Tue, 24 Sep 2019 22:03:13 GMT

he has not paid so i have not posted

Re: buyer wants to cancel

ilce — Tue, 24 Sep 2019 22:06:35 GMT

You can put a non paid dispute in after 5 days of buying. Then after 3 days if they havent paid they will get a non paying strike.

They cant leave negative feedback if they dont pay but if they do they can.

I advice just to cancel order. Its so much easier.

Re: buyer wants to cancel

curraone — Tue, 24 Sep 2019 22:19:14 GMT

So you can choose which action to take

1. Cancel the transaction - using seller changed mind

2. Go for the unpaid item way

Re: buyer wants to cancel

collect247 — Tue, 24 Sep 2019 22:30:23 GMT

So the best thing to do would be to just cancel because there could be so many issues that you might have to deal with.

Cancel then relist and move on.

Re: buyer wants to cancel

kopenhagen5 — Tue, 24 Sep 2019 23:04:49 GMT

@ilce wrote:
You can put a non paid dispute in after 5 days of buying. Then after 3 days if they havent paid they will get a non paying strike.

They cant leave negative feedback if they dont pay but if they do they can.

I advice just to cancel order. Its so much easier.

It's 4 days after sale date and 4 days after case opened that it can be closed.

I agree, just cancel.

Re: buyer wants to cancel

repentatleisure1952 — Tue, 24 Sep 2019 23:54:06 GMT

@curraone wrote:
So you can choose which action to take

1. Cancel the transaction - using seller changed mind

2. Go for the unpaid item way

I think that would be "buyer" requested to cancel.

Don't want to confuse the OP.

Re: buyer wants to cancel

curraone — Wed, 25 Sep 2019 00:04:20 GMT

oops, sorry

Re: buyer wants to cancel

paper-jack — Wed, 25 Sep 2019 00:22:46 GMT

THe last time I had a buyer requesting cancellation and used "buyer requested" as my reason to ebay, ebay relisted for free. Don't know if it was a special action or usual in these situation.

Re: buyer wants to cancel

collect247 — Wed, 25 Sep 2019 01:00:53 GMT

Well if you have free listings left then of course ebay will relist it for free