topic Re: Non communication from purchaser in Selling

Non communication from purchaser

lozza376 — Tue, 25 Sep 2012 01:21:38 GMT

Can anyone please tell me what I should do with the following:

Sold an item at auction but the purchaser has not made any contact whatsoever. I have tried leaving emails but still nothing.

How long should I waite before relisting? Are there any other protocols that I should follow?

Any help would be appreciated. Cheers Lozza376

Re: Non communication from purchaser

lyndal1838 — Tue, 25 Sep 2012 02:09:53 GMT

It is not yet 2 days since your auctions ended. There is still time for your buyers to get in touch

At the end of 4 days you can start an Unpaid Item dispute and close it 4 days later. Only then can you relist if the buyer has not paid.

Re: Non communication from purchaser

punch*drunk — Tue, 25 Sep 2012 02:10:27 GMT

Buyers have 4 days to pay before you can open an unpaid item dispute. Have you sent them an invoice with payment/pick up details?

Its really only been a day and a half, its probably a little early to starting worrying about it yet.

If they dont end up paying, you can open a dispute after 4 days, and close it 4 days later if they still havent paid. After that, you can send the underbidder a second chance offer or relist the item. Your seller fees will be refunded once the dispute is closed.

Re: Non communication from purchaser

motherbear2003 — Tue, 25 Sep 2012 02:11:00 GMT

I usually wait 8 days and then open a Non Paying Bidder's dispute; this usually stirs the buyer into paying for his/her purchase. Those who don't respond to emails after 5 or 6 days generally don't pay!

Go to the transaction on your home page, click on "More Actions", then "Resolve a Problem"; follow the prompts:-)

Re: Non communication from purchaser

kopenhagen5 — Tue, 25 Sep 2012 08:20:41 GMT

Hi lozza, don't be too impatient, some people only go on their computer 2-3 times a week.

But you can get their telephone number if you want.

Next to the search button, click advanced search, then in the left margin select find contact info. You will be emailed their details and they get yours.

Re: Non communication from purchaser

foxette-in-sox — Tue, 25 Sep 2012 15:56:32 GMT

Your items were pickup only & you haven't stipulated in your listing that you'd like them picked up within X amount of time.

You've also offered cash on delivery which is an Australia Post Service-you obviously meant pay on pickup.

Next time you list a pickup item,it would be a good idea to state that you'd like item to be collected by X date & that cash on pickup is preferred.

Re: Non communication from purchaser, Re: Non communication from purchaser

dickos-extreme — Wed, 26 Sep 2012 07:43:10 GMT

I have to say I am becoming far less patient.

I used to send an invoice, then if no payment after 5 days a reminder.

Then about another 5 or so days a final reminder.

Then wait a few more days and if no contact or payment issue a UID.

There seem to be a lot more non payers now and I just cant be bothered sending all these emails and reminders.

It it becoming way to time consuming.

If they buy and want it, they should have paid within 5 or 6 days. Or at the very least made contact.

I will send an invoice now and a reminder after 5 days.

If no reply within another couple of days thats it, I will open an UID.

I just cant see why we should be stuffed around by buyers who refuse to answer us.

I am always happy to give extra time if a buyer asks.

Re: Non communication from purchaser, Re: Non communication from purchaser

flotsam-jetsom — Wed, 26 Sep 2012 08:27:37 GMT

Yhe buyer gets a notification from eBay upon winning/purchase - then on day 3 they get a second reminder eBay, by day 5 I send a message to respond within 24 hours, day 6 open dispute.