topic Re: Sales stopped since latest update ?? in Selling

Sales stopped since latest update ??

rakem2011 — Fri, 25 Oct 2019 21:22:00 GMT

Hi everyone, just wondering if anyone else has had their sales drop or stop since the latest updates?? It is like my shop has been turned off which has never happened in all my years on eBay, it is really weird, any suggestions would be appreciated

Re: Sales stopped since latest update ??

curraone — Fri, 25 Oct 2019 21:55:11 GMT

Me too, dead in the water. Although it does happen every time ebay have a software change.

Re: Sales stopped since latest update ??

asporty — Fri, 25 Oct 2019 23:47:00 GMT

Dead in the water here also. Just a full switch off since about two weeks ago. Is that when the update happenned?

Re: Sales stopped since latest update ??

the4masters2013 — Sat, 26 Oct 2019 00:24:20 GMT

Add me to the dead as company!

My sales have more or less stopped for this month.

I am not sure of any suggestions which would help. It seems to happening to quite a few of us and we , I am assuming, sell different items.

Either it is new soft ware causing any problems or the electricity bill hasn't been paid and the lights have been turned off.

Re: Sales stopped since latest update ??

travlyn2012 — Sat, 26 Oct 2019 01:29:26 GMT

It may have had something to do with people being unable to sign in if they were using the Internet Explorer browser.

I was unable to sign in since the last update happened, but was able to do so using Firefox.

I contacted ebay and was told that a lot of people had contacted them about the sign in problems with IE

and was told they were working on it.

Earlier today the problem seems to have been fixed because I was able to sign in using IE.

Re: Sales stopped since latest update ??

Anonymous — Sat, 26 Oct 2019 01:52:13 GMT

Something is definitely not happening as it should.

Re: Sales stopped since latest update ??

padi*0409 — Sat, 26 Oct 2019 02:01:26 GMT

@travlyn2012 wrote:

Earlier today the problem seems to have been fixed because I was able to sign in using IE.

I haven't used IE since I joined because of the known problems on eBay with it, I only use Firefox (with an adblocker) and Chrome (mainly for the boards).

I would have thought that anyone who uses the boards would have been aware of the problems with using IE - and not just with eBay, and the fact that it hasn't been supported by eBay for many years now. Though I guess many members wouldn't be aware of that.

Re: Sales stopped since latest update ??

digital*ghost — Sat, 26 Oct 2019 02:44:02 GMT

This article was posted to a seller group on Facebook - it's an interesting read.

eBay Growth Turns Negative

Re: Sales stopped since latest update ??

travlyn2012 — Sat, 26 Oct 2019 02:46:49 GMT

I use IE more than I use Firefox, have never had a problem using it on ebay.

What I have noticed is that IE pages load quicker and if I upload a photo it is quicker than Firefox.

When I contacted ebay they said they had been inudated with people not being able to sign in with IE,

(guess a lot still use IE)

and were asking for email addresses so they could added to the list of complaints.

Hope that it was the reason for the slow sales that members have mentioned.

Re: Sales stopped since latest update ??

padraicpaul91 — Sat, 26 Oct 2019 04:55:17 GMT

Sales not great but still have lots of views and watchers added. I'm thinking more it to be an outside ebay issue: a reluctance to buy.

Re: Sales stopped since latest update ??

jellybirddesigns — Sat, 26 Oct 2019 05:06:46 GMT

If sellers did not make sure that their item specifics were updated by Oct 15, they would be reduced in search visibility.

Not saying that this is the case for the OP, but many sellers including myself, have had to make sure that all of the required/important specifics are updated.

In the past, when you listed an item, you could get away with just filling in the brand of an item (or unbranded/handmade in my case). Everything else besides the UPC requirement was not necessarily needed. Ebay now requires a HEAP more basic information to be filled in. In my case, because I mainly sell cushion covers, I had to go into every listing, make sure that I had allocated a size, the material and the colour and so on. Whilst there were loads more specifics available in the listing, I think that there were at least a minimum of 5 that now had a red asterisk and HAD to be filled in ie: the absolute most important information for a buyer when searching.

Ebay has tried to make it easier for buyers to really drill down into the item specifics on the left hand side when they search, so if any of those specifics are missing from your listings, it will be a lot harder for buyers to find you.

Also, double check that Ebay have not moved your items into a different category altogether. I found that they had moved more than 50% of my listings into "Childrens Decor" and of course, when you change category, ALL items specifics are lost.

Re: Sales stopped since latest update ??

jameshouseofstyle — Sat, 26 Oct 2019 09:20:42 GMT

This part of the report caught my eye...

'despite shrinking GMV, revenue is growing'.
The younger generation don't think 'eBay'.

Bloody Millennials...lol

Re: Sales stopped since latest update ??

heihachi_73 — Sat, 26 Oct 2019 09:39:02 GMT

Not here (shock horror), 30 sales this month and 20-odd last month (compared to my long-term average of 13). eBay will probably even it out though by giving me a Christmas present of 5 sales and a $2 fee.

There is only one change I made to my items (video games), listing them together (but still sold separately) as multiple variations instead of individual listings. The exact same items I had listed since forever magically started selling.

Re: Sales stopped since latest update ??

Anonymous — Sat, 26 Oct 2019 13:07:59 GMT

The following article may also be of interest too regarding another change of CEO:

https://techcrunch.com/2019/09/25/devin-wenig-steps-down-as-ebay-ceo/

and especially the following paragraph in the article may also raise a few eyebrows, article is dated just 4 weeks ago:-

The move comes amid turmoil at the company. Earlier this year, investors Elliott Management suggested key structural changes to help reinvigorate a floundering company. “Today eBay suffers from an inefficient organizational structure, wasteful spend and a misallocation of resources,” it wrote in a letter at the time. EBay went through layoffs and restructuring in the wake of the letter.

Re: Sales stopped since latest update ??

bjlcr — Sun, 27 Oct 2019 05:50:33 GMT

Ive nearly given up on Ebay.

Havent sold much nearly all year.

When I do sell something its Chili,Or Russia,Or south africa of all places.

All very strange

Re: Sales stopped since latest update ??

eol-products — Sun, 27 Oct 2019 08:49:42 GMT

There was also the postage price increase which may have an effect on some listings.

Re: Sales stopped since latest update ??

Anonymous — Sun, 27 Oct 2019 12:23:45 GMT

I'm pretty much on target this month (not including a break I took for over a week).

Re: Sales stopped since latest update ??

stylesilver — Mon, 28 Oct 2019 01:29:03 GMT

Is anyone?? Doing well... Sales have totally slowed for me but I've been on holidays (& haven't added my new stock yet)... Wondering if I should wait until things pick up for Xmas so my new stuff gets seen when it's busier... So want to know if some people are still getting their regular sales?

Re: Sales stopped since latest update ??

bluemarkonline — Mon, 28 Oct 2019 03:20:44 GMT

Ditto re sales dropped off..less than 50% of what they were last year on all accounts. Doesnt help that eBay allows the chinese sellers to emulate being in Australia either ie item locations of NSW, Australia or Darwin Australia..and it goes on. They are avoiding GST but also taking sales from true Australian Based Sellers. Try searching for your own items from time to time and they do not come up. Also re promoted items are beggining to also look like a waste of money now as well. As items are either not promoted or the only one available when you have already paid for the item to appear. Sorry for the Rant, but tired of eBay taking continuously but providing absolutely nothing for sellers

Re: Sales stopped since latest update ??

twyngwyn — Mon, 28 Oct 2019 03:29:10 GMT

https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2019/10/1572221867.html