topic Re: Recent changes to Seller Hub are DISASTROUS!!! in Selling

Recent changes to Seller Hub are DISASTROUS!!!

goldmine-records — Sun, 17 Nov 2019 01:12:23 GMT

Since the layout and content of the "Manage all orders” page in Selling Manager Pro "Sellers Hub" was changed recenty, it is A LOT less functional, is much harder to read and takes twice as long to process orders!

The following integral features have been removed:

Payment status symbol - SO USEFUL!!!
Postage status symbol - SO USEFUL!!!
Postage cost column - a quick and easy way to tell if something is regular domestic, express domestic, international or pick up
Days since sale

It would also be extremely useful to have an ebayplus label against each relevant sale.

Whoever does the back end work clearly never uses ebay as a seller! I’ve contacted eBay support, but unsurprisingly they have been completely unhelpful.

As a seller who uses this pages very regularly, the changes have made my job a lot harder. Anyone else having similar issues?

Re: Recent changes to Seller Hub are DISASTROUS!!!

brerrabbit585 — Sun, 17 Nov 2019 06:00:09 GMT

I don't use SMP so maybe I see something different, but I always click on Orders Awaiting Postage, knowing they're already paid for. There's a tab on there to "see ebay plus only" but I don't know whether you get it in SMP.

After I mark orders as sent they then appear under the Posted and Awaiting Feedback tab.

Re: Recent changes to Seller Hub are DISASTROUS!!!

davewil1964 — Sun, 17 Nov 2019 07:21:43 GMT

I still have 'My Selling' and that information (except the Plus which I hope I don't have) is all there.

Re: Recent changes to Seller Hub are DISASTROUS!!!

go-tazz — Sun, 17 Nov 2019 10:08:05 GMT

@davewil1964 wrote:
I still have 'My Selling' and that information (except the Plus which I hope I don't have) is all there.

Which is also easy to access via Seller Hub when it throws you there.

For those that don't know,just click on Overview in Seller Hub and then click on View My eBay Selling in Selling

tools.

That's how it works for me but it may work differently for others.

Re: Recent changes to Seller Hub are DISASTROUS!!!

vintagetrader1 — Tue, 19 Nov 2019 03:27:25 GMT

I had problems too after ebay changed things and discovered that if you use the page My Ebay: All Selling and only show the first 10 items that you're selling, you can quickly scroll down to the Sold items to see their status, i.e. date of listing, sell date, payment date, feedback etc .... whatever you've selected to show.

To go to Sold via the left hand menu didn't show enough info... so frustrating when these things happen.

Good luck!

Re: Recent changes to Seller Hub are DISASTROUS!!!

dazzledayz — Tue, 19 Nov 2019 03:49:25 GMT

@goldmine-records wrote:
Anyone else having similar issues?

Yes, the new arrangement is a real POS.

I'm now using the My Ebay Sold page, as are others above BUT, I had the old Manage Orders page customised to suit my needs.

With this new "improvement", there is no opportunity to customise data fields at all.

Just the usual eBay "one size fits all" approach which has proven so beneficial to them down the years.

One thing I really miss is the ability to view a buyers postcode without delving which was just one customisation I'd made.

Re: Recent changes to Seller Hub are DISASTROUS!!!

purplemon18 — Tue, 19 Nov 2019 11:52:41 GMT

If you want to be able to customise, then perhaps the download report is what you really want.

It's a link in the top right corner of the sellor hub orders page. I use it for large letter label printing, but it probably has all the data you want.

Re: Recent changes to Seller Hub are DISASTROUS!!!

goldmine-records — Wed, 20 Nov 2019 04:09:21 GMT

Agreed, being able to see the postcode is a huge help!

Why get rid of such obviously useful things!!!

Re: Recent changes to Seller Hub are DISASTROUS!!!

goldmine-records — Wed, 20 Nov 2019 04:12:19 GMT

Downloading the report is the exact opposite of what I'm trying to achieve in wanting these easily viewed, quick reference features back!

Re: Recent changes to Seller Hub are DISASTROUS!!!

goldmine-records — Wed, 20 Nov 2019 04:13:21 GMT

Are you subscribed to Selling Manager Pro?

Re: Recent changes to Seller Hub are DISASTROUS!!!

vintagetrader1 — Wed, 20 Nov 2019 08:32:31 GMT

Sorry for slow reply. I don't think I'm subscribed to Selling Manager Pro. I pay $27.45 per month for the Ebay shop which allows me to list "until cancelled"

I've been trying to upload a pic of what my Sold list looks like when I open my page "My Ebay All Selling" but I can't figure out how to change the file to jpeg.gif. It keeps rejecting my screenshots. It shows start date, postcode, etc whatever you select.

I've customised it to only show the first 10 items selling so that I don't have to scroll too far to see the sold list. A phone call to Ebay taught me this.... but I should not have had to phone them in the first place. It used to be so simple.

Hope this helps.

Re: Recent changes to Seller Hub are DISASTROUS!!!

vintagetrader1 — Wed, 20 Nov 2019 19:48:32 GMT

Apologies... my situation is irrelevant to you as I don't use SMP. I used to be able to see detailed sold list by clicking on left hand menu but that list is now so basic that it's useless, therefore now using the method outlined above.

Re: Recent changes to Seller Hub are DISASTROUS!!!

dazzledayz — Thu, 21 Nov 2019 00:22:05 GMT

@purplemon18 wrote:
If you want to be able to customise, then perhaps the download report is what you really want.

It's a link in the top right corner of the sellor hub orders page. I use it for large letter label printing, but it probably has all the data you want.

That's hardly the point is it?

The whole idea of data on a screen is that the data is available immediately - load screen, see data ... milliseconds

Select report, save or open? download report, open in excel, load report, switch back to browser. Wash rinse repeat for next sale?

Only eBay could think that sort of thing was any "improvement".

Still, if we've had so few sales that there's not much packing, maybe a bit of mindless busywork is a distraction?

Re: Recent changes to Seller Hub are DISASTROUS!!!

packstoreau — Mon, 20 Jun 2022 00:04:13 GMT

This is why we are leaving Ebay. These upgrades and so-called 'improvements' only delay the processing time for orders - when doing 50 or more at a time.

The customisable columns where essential for processing orders based on post code/date/shipping method etc. Now, we can only guess what's what with this new and lacking view.

Furthermore, the names on the dashboard don't always match the buyer/shipping name, which causes further issues when picking orders.

If the buyer orders using a different name then the shipping name (quite frequent) then we need stop or our work-flow and refer back to the detailed customer view just to match up the sale to the shipping label.

Its now 2022 and Ebay still haven't added customised columns to Seller-Hub (promised back in 2019), so we are leaving the platform and spending the money we'll save (on ever-increasing fees) in marketing for our own site.

Good luck to all that stay and hope you have success with this dying marketplace.