topic Re: Fastway Couriers (2019) in Selling

Fastway Couriers (2019)

sydney-diecast-kingdom — Mon, 25 Nov 2019 01:59:07 GMT

I typed in "Fastway Couriers" and there are threads that have been around for 10 years or more about how bad this mob is.

Have they improved any?

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My most recent issue with them was:

Bought 600 plastic shopping bags from a seller (I use them for packaging) and they sent it via Fastway Couriers. Damn!

Item has been marked as "delivered". I was home at the time and naturally I don't have it.

They say it was left outside my front door but it wasn't. I live on the top floor.

I contact them and they say driver says he left it outside the front door of the building. We don't have a front door.

We have two side doors. Nothing left in either foyer either.

Can't claim from seller as it has now been marked by eBay as "delivered".

So frustrating.

Re: Fastway Couriers (2019)

eol-products — Mon, 25 Nov 2019 02:35:40 GMT

I thought couriers require a signature on delivery. Did someone authorise it to be left without signature.

Re: Fastway Couriers (2019)

imastawka — Mon, 25 Nov 2019 02:41:42 GMT

Just what we don't need..................another thread on Fastway.

Re: Fastway Couriers (2019)

sydney-diecast-kingdom — Mon, 25 Nov 2019 02:42:14 GMT

No, couriers can deliver packages without a signature unless it is stated that one is required.

Re: Fastway Couriers (2019)

sydney-diecast-kingdom — Mon, 25 Nov 2019 02:43:09 GMT

Well I saw others crying that very old threads were being revived so I'd thought I start a new one.

Re: Fastway Couriers (2019)

lyndal1838 — Mon, 25 Nov 2019 02:51:10 GMT

Couriers do require a signature on delivery unless a Safe Drop is authorised.

This can be authorised by the sender or in some cases the courier will accept a Safe Drop authorisation by the receiver if they have left a card to say they missed you. I am always happy to get a Safe Drop item.

Very few ebay sellers will give that authorisation which means some buyers will not buy from them.

I get regular deliveries from Queensland to Sydney and the comany is happy for me to authorise a safe drop.....I usually get the package overnight as long as I order before lunchtime. Previous to the safe drop authorisation I would often have to wait 3 or 4 days for redeliveries.

Re: Fastway Couriers (2019)

lyndal1838 — Mon, 25 Nov 2019 02:53:50 GMT

@sydney-diecast-kingdom wrote:
No, couriers can deliver packages without a signature unless it is stated that one is required.

Which companies will deliver without a signature unless you state it is required?

It is usually the other way round......signature required unless a safe drop authorisation is given.

Re: Fastway Couriers (2019)

sydney-diecast-kingdom — Mon, 25 Nov 2019 02:59:32 GMT

Normally I purchase from another seller that has FREE DELIVERY and uses Australia Post. Never had a problem as it's either delivered by my postie or my local Startrack parcel contractor who knows all the local streets and addresses.

It's outside my front door when I get home. After all, who wants to steal a bag full of bags?

This time my supplier was out of stock so I purchased from a different seller with similiar items and FREE DELIVERY too. I didn't realise at the time they were using Fastway Couriers. Ouch!

Re: Fastway Couriers (2019)

sydney-diecast-kingdom — Mon, 25 Nov 2019 03:01:51 GMT

Australia Post.

Standard 500g parcel delivery comes with tracking and no signature required.

Re: Fastway Couriers (2019)

lyndal1838 — Mon, 25 Nov 2019 03:04:49 GMT

StarTrack is not a parcel contractor.....they are the courier branch of Australia Post.

There is another branch of AP that deliver parcels as a contractor.

But that does not answer my question.....which couriers deliver without a signature unless it is requested?

Re: Fastway Couriers (2019)

eol-products — Mon, 25 Nov 2019 03:05:47 GMT

As far as I know someone has to either accept safe to leave when purchasing or the sender may give the authority. What does tracking say.

Re: Fastway Couriers (2019)

lyndal1838 — Mon, 25 Nov 2019 03:11:01 GMT

@sydney-diecast-kingdom wrote:
Australia Post.

Standard 500g parcel delivery comes with tracking and no signature required.

Australia Post is not a courier......as far as I know all parcels come with tracking now and you pay extra if a signature is required.

With courier delivery a signature is included in the price but is not required if a safe drop is authorised.

Re: Fastway Couriers (2019)

sydney-diecast-kingdom — Mon, 25 Nov 2019 03:17:16 GMT

Fair enough. Yes they are different.

It's just that many of the Australia Post parcel contactors that work out of the Alexandria Business Hub in Sydney (including my own) have Startrack logos on the side of their vans instead of red Aussie Post ones.

I'm not sure how to answer your question.

You can have either Safe Drop (with or without picture) / ATL (Authority to Leave) OR you can have Signature on Delivery with all delivery organisations one would assume.

Re: Fastway Couriers (2019)

lyndal1838 — Tue, 26 Nov 2019 00:58:20 GMT

Gawd this is getting hard to explain.....and to understand I guess.

@sydney-diecast-kingdom wrote:
Fair enough. Yes they are different.

It's just that many of the Australia Post parcel contactors that work out of the Alexandria Business Hub in Sydney (including my own) have Startrack logos on the side of their vans instead of red Aussie Post ones.
StarTrack was always known as Blue Post (all the logos were blue instead of the usual AP red). Recently the powers that be decided that they were going to spend money on rebadging everything in red, much to the annoyance of the original StarTrack drivers who had a good reputation until they were taken over by AP.

On top of that indignity StarTrack drivers have been told they have to take up any slack left by the regular posties and the postal contractors. Apparently it is cheaper to pay StarTrack drivers to work longer hours than posties who are on wages.

I must admit I know little about that side of it as my OH works exclusively in the CBD and delivers to the likes of the ATO, Telstra, Medibank etc. There is very little private mail in his run.

I'm not sure how to answer your question.

You can have either Safe Drop (with or without picture) / ATL (Authority to Leave) OR you can have Signature on Delivery with all delivery organisations one would assume.

The StarTrack drivers usually have to obtain a signature UNLESS a safe drop has been authorised by the sender......in that case a photo MUST be taken. A signature is included in the original price.
Without a safe drop authorisation if a signature cannot be obtained a card should be left and the parcel taken to the local PO.
StarTrack can also deliver to PO Boxes (leave at the PO) and Parcel Lockers (Photo must be taken)

Australia Post can safe drop (with photo) as long as a signature is not required. AP parcels/satchels have a tracking number included automatically but signatures cost extra as does registration on letters and extra cover (insurance for expensive items)
I understand that AP e-parcels require a signature but I have never been asked for one and I have had a number of them over the years.
Hope this clarifies things for you....just ask if you need any more info.

Re: Fastway Couriers (2019)

eol-products — Tue, 26 Nov 2019 07:01:13 GMT

I am really confused on this one. Was the parcel sent via fastways or Aust Post and delivered by Startrack.

If fastways and they left it without signature and no authority from the receiver I would be going after the sender would you agree.

Re: Fastway Couriers (2019)

lyndal1838 — Tue, 26 Nov 2019 10:10:13 GMT

If Fastways safe dropped a parcel you would need to ask the seller if he authorised the safe drop before going after Fastways.

It is only quite recently that Fastways have been accepting safe drop instructions.....I had 2 ebay seller who authorised safe drops in the last few months and a non ebay business has been authorising it for most of the year.

If it was sent by AP it is entirely possible that it could have been delierd by StarTrack according to their latest instructions. Most of the drivers will follow courier protocol rather than AP protocol for safe drop.

Re: Fastway Couriers (2019)

sydney-diecast-kingdom — Wed, 27 Nov 2019 22:57:51 GMT

@eol-products wrote:
I am really confused on this one. Was the parcel sent via fastways or Aust Post and delivered by Startrack.

If fastways and they left it without signature and no authority from the receiver I would be going after the sender would you agree.

I purchased an item that had FREE shipping. There was no option for safe drop or signature.

It was delivered by Fastway Couriers using "Authority to Leave" which I had no input into.

Just where they delivered is the big question.

Re: Fastway Couriers (2019)

sydney-diecast-kingdom — Wed, 27 Nov 2019 23:01:28 GMT

@lyndal1838 wrote:
Gawd this is getting hard to explain.....and to understand I guess.
It's okay I fully understand how all it works as I work for Australia Post Delivery.

It's Fastway Couriers that I have the issue with.

Re: Fastway Couriers (2019)

lyndal1838 — Wed, 27 Nov 2019 23:08:00 GMT

It would appear that your seller authorised the safe drop in this case.

If the seller can not/will not help you all you can do in this case is keep after Fastways.

The big boss is very helpful.....if you happen to get onto him I can guarantee that you will get action.

I recommend ringing their main enquiry line very early in the morning.....he often takes random calls just to see what is going on (the girls manning the phones hate it as it shows them up big time)

Re: Fastway Couriers (2019)

lyndal1838 — Wed, 27 Nov 2019 23:13:22 GMT

@sydney-diecast-kingdom wrote:
@lyndal1838 wrote:
Gawd this is getting hard to explain.....and to understand I guess.
It's okay I fully understand how all it works as I work for Australia Post Delivery.

It's Fastway Couriers that I have the issue with.

Small world, isn't it.

A least my detailed explanation may help other members to understand the machinations of Australia Post.

Where do you work.....my OH works out of the StarTrack Greenacre depot.