topic Re: Click and Send Down (Sorry) in Selling

Click and Send Down (Sorry)

australiapoststore — Mon, 01 Oct 2012 23:37:55 GMT

Good Morning All,

As many of you are aware, our Click and Send website is currently down. We understand just how inconvenient this is for all of you and we are working with our provider to bring it back online as quickly as possible.

We thank you for your ongoing patience in the face of these issues and will let you know as soon as it is up and running again.

Alice

Re: Click and Send Down (Sorry)

extra-keen — Mon, 01 Oct 2012 23:41:25 GMT

Thank you for letting us know!!:-)

Re: Click and Send Down (Sorry)

prelovedpretties3 — Tue, 02 Oct 2012 00:23:06 GMT

Is there an ETA on when it will be up and running again?

Re: Click and Send Down (Sorry)

australiapoststore — Tue, 02 Oct 2012 00:34:33 GMT

The Click & Send service has been temporarily suspended due to a system error. As a result, the site has been temporarily deactivated, as our team works to ensure the security of the system for all customers.

We hope to have the service back up and running as soon as possible and I will keep you updated as more information comes to hand.

In the meantime, any customers who wish to send parcels should visit their local Australia Post outlet who will assist them.

_http://auspo.st/aPuBwo

Thanks again for your patience and we do apologise for any inconvenience.

Alice

Re: Click and Send Down (Sorry)

the-kazbar — Tue, 02 Oct 2012 00:38:14 GMT

Is it likely to be up and running before the close of business today?

Re: Click and Send Down (Sorry)

fishing_4_tupperware — Tue, 02 Oct 2012 01:22:01 GMT

Visiting my nearest PO is not a suitable option, they can't fix C & S and my postage needs to be there by 2pm when the mail leaves town. An approximate ETA would be handy stops me hitting refresh every minute

Re: Click and Send Down (Sorry)

daylie*performance — Tue, 02 Oct 2012 01:25:17 GMT

Hi Alice,

An ETA of when the C&S Service will be active again would be reassurring....also, can you clarify your comment on "Your local Aust post office will be able to assist you", does this mean we can use our C&S ebay satchels there, or do we have to purchase additional pre-paids at our LPO? as many of us rely on this service and like myself only have a stock of ebay satchels (and LPO's don't take paypal as a payment option, bugger)...

Re: Click and Send Down (Sorry)

solution2852 — Tue, 02 Oct 2012 01:30:41 GMT

I'm in the same predicament. Post closes here at 2:30pm and AP only allows me to pay postage and print label on-line. I have queried option to pay at local PO but answer was negative.

Or does "In the meantime, any customers who wish to send parcels should visit their local Australia Post outlet who will assist them." mean that there will be some special arrangement to allow postage payment at PO? (Without extra cost.)

Details please; I have two satchels ready to post now.

Re: Click and Send Down (Sorry)

Anonymous — Tue, 02 Oct 2012 01:41:36 GMT

...any customers who wish to send parcels should visit their local Australia Post outlet who will assist them.

Sorry Alice but all this says to me is that we can write off any thoughts of using Click & Send today.

I was going to use 500g & 3kg prepaids but Proof of Sending ( ie Registered Post ) just makes the exercise cost too much.

Re: Click and Send Down (Sorry)

**meep** — Tue, 02 Oct 2012 01:43:45 GMT

Is it likely to be up and running before the close of business today?

Hope this gets fixed asap.

It will affect postage time DSRs for those of us who specify 1-day handling. I cant get to the PO and need to post parcels before end of business day today as per my listing specifications.

Re: Click and Send Down (Sorry)

Anonymous — Tue, 02 Oct 2012 01:45:33 GMT

Alice...this is basically on topic.

Are there any proposals to have the stampable 'address tag' ( as on the 5kg prepaid ) incorporated on the 500g & 3kg prepaids ?

Tracking alone offers no PayPal seller protection.

It would be nice to have as a cost effective back up when C & S misbehaves or gets broken.

Re: Click and Send Down (Sorry)

solution2852 — Tue, 02 Oct 2012 01:49:09 GMT

Just spoke to Australia Post. No ETA but hopefull will be recrified with next few hours (take that as you will).

PO can help by sending my 3kg satchels as normal parcels so I will be out of pocket by several dollars (some are interstate).

AP will not consider request for compensation of the extra cost. I thought consultant was a bit surprised at my nerve to ask such a question.

That's customer service for you.

Re: Click and Send Down (Sorry)

**meep** — Tue, 02 Oct 2012 01:52:19 GMT

Post outlet who will assist them." mean that there will be some special arrangement to allow postage payment at PO? (Without extra cost.)

Details please; I have two satchels ready to post now.

Yes please. More details would be great. I also have 500g and 3kg satchels to post.

Re: Click and Send Down (Sorry)

**meep** — Tue, 02 Oct 2012 01:53:50 GMT

Great.........

Re: Click and Send Down (Sorry)

*kazumi* — Tue, 02 Oct 2012 01:55:29 GMT

I am sure Alice is telling us all she can; basically when there is a problem nobody knows how soon it will be fixed. It may be in the next 5 minutes or tomorrow.

So, we will just have to wait and see, the world is not going to end if we do not post today. I am going to do some gardening on this lovely sunny day in Melbourne 🙂

Re: Click and Send Down (Sorry)

**meep** — Tue, 02 Oct 2012 02:01:24 GMT

no, the world is not going to end, however, i would like to post my items as per my listing specifications. hopefully my buyers will understand when they will not receive the items on the due dates.

Re: Click and Send Down (Sorry)

flashback_deals — Tue, 02 Oct 2012 02:06:54 GMT

I have things I need to post to, my AP has the truck leave at 11am each day

Click & Send obviously havent realised the other satchels are a bit more expensive at AP which means us sellers have to be out of pocket on postage if we choose to use them

I still aint got my refund from last mondays problems either

Re: Click and Send Down (Sorry)

the-kazbar — Tue, 02 Oct 2012 02:10:37 GMT

Of course its not the end of the world but some of us take our businesses seriously and our customers needs are very important to us.

I wish AP could say the same

Re: Click and Send Down (Sorry)

**meep** — Tue, 02 Oct 2012 02:29:22 GMT

it is not recommended that we communicate with our buyer either, so as you can see, for those of us who (as kazbar said) take our businesses seriously this is actually a real problem.

Re: Click and Send Down (Sorry)

**meep** — Tue, 02 Oct 2012 02:43:07 GMT

from AP facebook page as of 2hrs ago

Thanks for your patience. Unfortunately the Click and Send Flat Rate prices are only available through Click and Send, so unless you have paid for and printed your labels already you will not be able to post your items for those prices.

While I have not been advised of an ETA as yet, the site may still come back online today, but if you simply cannot wait to send your parcels, then you will need to post them over the counter using a different service.

Alice