topic Re: buyer has changed his mind in Selling

buyer has changed his mind

davidc4430 — Tue, 28 Jan 2020 09:08:40 GMT

sold an item and the buyer has the old buyers remorse

luckily its not posted yet although i have packed it and done the paperwork (he lives in the UK)

whats the best way to handle this?

Re: buyer has changed his mind

shoppingbag* — Tue, 28 Jan 2020 09:18:08 GMT

I would cancel the sale and refund him, but send a stern but polite message about how he has inconvenienced you , then put him on your blocked list.

Re: buyer has changed his mind

kopenhagen5 — Tue, 28 Jan 2020 09:28:30 GMT

If buyer has paid and you need to refund, don't forget you don't get PayPal's fee back now.

So I would explain you can refund but it will be less fees you have incurred.

Re: buyer has changed his mind

davidc4430 — Tue, 28 Jan 2020 09:49:52 GMT

when i use the cancel sale button it takes me to a page where the refund automatic once i press the button, no way to get any fees back

Re: buyer has changed his mind

shoppingbag* — Tue, 28 Jan 2020 09:57:38 GMT

As previously mentioned, you won't get your Paypal fees back, but eBay fees should be returned automatically. (unless this has changed) When you refund, you can select the amount of the refund, so just deduct the paypal fees there.

Re: buyer has changed his mind

brerrabbit585 — Tue, 28 Jan 2020 10:21:35 GMT

I don't think it's cancelled unless you refund the lot, which means if you do a partial refund you won't get the ebay fees back.

Re: buyer has changed his mind

curraone — Tue, 28 Jan 2020 10:34:36 GMT

Has the buyer sent a request to cancel the sale?

Re: buyer has changed his mind

davidc4430 — Tue, 28 Jan 2020 11:28:34 GMT

i did a full refund by cancelling the sale usung 'buyer requested cancellation' in the drop down box

cant see anyway to recoupe PP fees

or get anything for my time and effort boxing it up and filling out customs documents

Re: buyer has changed his mind

davewil1964 — Tue, 28 Jan 2020 12:29:30 GMT

@davidc4430 wrote:
i did a full refund by cancelling the sale usung 'buyer requested cancellation' in the drop down box
cant see anyway to recoupe PP fees
or get anything for my time and effort boxing it up and filling out customs documents

There you go.

I consider an item posted once it's packed, but that leaves a seller open to SNAD claims if the buyer really, really doesn't want the item. Cheaper and easier to cancel. And block.

Re: buyer has changed his mind

davidc4430 — Tue, 28 Jan 2020 20:19:15 GMT

i said in my OP 'luckily it wasnt posted yet'

seems had i wizzed out and posted it asap the refund was off the table?