topic Re: Return this item in Selling

Return this item

halfgweilo — Fri, 31 Jan 2020 11:10:23 GMT

Can anyone please enlighten me as to how one can return an item after the item been received and everything is done and dusted. I recently noticed the spot where it reads LEAVE FEEDBACK will change to RETURN ITEM once a feedback has been given. There are about 11 reasons, given as guidelines by eBay. One of the 11 being 'found a better price' Does that really means a seller has to give a refund on that ground alone? Interesting.

Re: Return this item

countessalmirena — Sat, 01 Feb 2020 13:40:47 GMT

@halfgweilo,

Sellers on eBay can choose whether to accept change-of-mind (aka buyer's remorse) returns, or whether not to.

They are of course obliged by law to act in accordance with Australian Consumer Legislation:

❝If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.❞

However, ❝the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.❞

Each eBay seller will set up their specific returns policy, as per the Setting up your returns policy page. Quoting: ❝Whether you accept returns or not, you have to specify a returns policy for each listing. You can enter the details when you list an item, or use business policies to create and manage your return policies. [...] When you sell on eBay, you need to state whether or not you accept returns, and if so, under what conditions.❞ Note that ❝Remember that even if you choose not to offer returns, under eBay Money Back Guarantee, the buyer can still return an item if it doesn't match the listing.❞

In brief, sellers can select "No returns" in their returns policy. If a buyer wants to return an item for a "change of mind" reason, in such cases they will not be able to do so. If, however, the seller has ticked the yes box to accept returns, that means that he/she accepts returns for any reason whatsoever, even if the reason is ludicrous.

Re: Return this item

kitty-kat-kollection — Sun, 02 Feb 2020 14:33:40 GMT

Edit the above to "If a buyer wants to return an item for a "change of mind" reason, in such cases they will not be able to do so. So instead, they will simply make up some reason as to why the item was "not as described", and no matter how ridiculous, illogical or untrue, ebay will automatically accept it and then, to add to the agony, make YOU pay for the return postage, which may or may not even contain the item sold.

however, the seller has ticked the yes box to accept returns, that means that he/she accepts returns for any reason whatsoever, even if the reason is ludicrous.

Re: Return this item

kitty-kat-kollection — Sun, 02 Feb 2020 14:34:49 GMT

Oops, I got carried away. Please ignore my erroneous editing.