topic Re: Australia Post Not Delivering in Selling

Australia Post Not Delivering

waddingtonfirstaid — Tue, 27 Aug 2019 02:13:12 GMT

Has anyone else been affected by Australia Post not delivering to people's doors and instead expecting them to go to a Post Office and collect? I've had a little parcel non-delivered to my door from an eBay seller eventhough I'm available all day for taking it. I've also witnessed two customers complaining at my own Post Office about them having to go to the Post Office to collect the item eventhough they too were home all day.

What is going on? Is this some new policy with Australia Post? Is eBay a part of this poor delivery service outcome? Are we now going to get negative feedbacks for inconveniencing buyers who expect delivery to their door when it is included in their purchase? Does Amazon permit this shoddy form of fake delivery?

Re: Australia Post Not Delivering

collect247 — Tue, 27 Aug 2019 02:21:16 GMT

I live 40m from my local PO and yes I've had non deliveries and had to go to the PO.

When this has happened I complained to Aust Post and they were going to look into it.

My point that I made to them was is it because I live right near the PO that it's no problem for me to walk over there and collect?

I said I paid for the parcels to be delivered straight to me, not for me to waste my time collecting them.

All the CS said was we'll look into it blah blah.

My local PO said it could have to do with the driver having to deliver more than they expected and don't have time in some cases to make the daily deliveries.

Sometimes they won't deliver to units/townhouses etc.

But I'm ok with my posties though as I know them all and they know that I'm home and if they don't come knocking then I'll give them what for haha.

Re: Australia Post Not Delivering

purplemon18 — Tue, 27 Aug 2019 10:51:57 GMT

This is nothing new. There are plenty of other threads on these forums complaining about this problem that are years old. It's not unique to Australia Post, eBay or even Australia, it happens all over the world. The couriers are overworked and underpaid, so it's no surprise that many of them are forced to cut corners. One of my couriers literally runs down my driveway.

I'm not sure why you felt the need to bring up Amazon, are you implying that they do it better and Amazon is going to send ebay out of business? That's why people usually bring up amazon on these forums. Anway, the answer is yes, there are plenty of complaints to be found on the net about "this shoddy form of fake delivery" from Amazon too.

It's the reason why most deliveries are left "in a safe place" these days if they do not require a signature.

Re: Australia Post Not Delivering

digital*ghost — Tue, 27 Aug 2019 12:10:13 GMT

@collect247 wrote:

I said I paid for the parcels to be delivered straight to me,

Except, you don't really. It might be what you expect, but it isn't what you (or any other sender / recipient) pays for, simply due to the fact that Australia Post don't advertise, nor guarantee, 100% delivery to your door. Recipients would have more solid grounds for complaint if they did.

They are contracted to either get it safely to the address, or get it safely to the adressee, and that word - safely - takes precedence.

If they are contracted to get it to the address, it's usually a non-issue because they don't need the recipient to be present to sign, so by and large they're just going to deliver. If no one is home and a signature is required, or they assess there is no safe place to leave it, they have been paid specifically not to leave it, unless alternative arrangments have been made.

It's true that often they'll pick out some parcels to just leave off the day's run and not attempt delivery for them, and that can really suck, but I just wanted to post an alternative perspective on the "I paid to have it deliverd to my door" thing, as I see it all the time in various places, and it's not strictly true, and this sort of thing comes with the territory of getting things posted, i.e. that sometimes, you have to collect (the places my packages get taken are all more inconvenient than the post office where my PO box is at, and I've lost my ID, too, so I know it can be a right PITA ). If it happens all the time, then of course a complaint is in order, but if it's here and there while I get the "dang it, that's annoying" reaction, I don't really get the "this is unacceptable and not what I paid for" reaction I see sometimes.

Re: Australia Post Not Delivering

waddingtonfirstaid — Wed, 04 Sep 2019 02:00:06 GMT

After reading the last 2 posts, It appears to me purplemon18 and digital*ghost speak with such authority and conviction here that you would think my original post stands for nothing, an effect which also conveys the possibility that they must be working for eBay to diminish posts like mine shedding a poor light on eBay's operations by directly using all forms of counter argument. Quite reprehensible really if that is the case, when there is more than enough provided to boost support for ensuring eBay and Australia Post do the right thing rather than seeking to have them continue doing the wrong thing.

Let's go through the counter arguments from the start. I shouldn't have to because anyone with common sense who sells on eBay surely would want this sort of thing properly investigated to check whether Australia Post and eBay are in fact NOT diminishing their responsibilities.

purplemon18 states that this is "nothing new", like saying, 'Ho-hum, nothing new to see here...move on'. And then has the audacity to pick on me for mentioning the name Amazon as if she knows everything about Amazon but instead of being supportive with her knowledge, she puts me down. From what I believe, Amazon has extremely high standards and people pay an annual fee to receive very high standards. To say, "It's the reason why most deliveries are left "in a safe place" these days if they do not require a signature." can be discounted because I have example(s) of documented proof that not only refutes your statement but proves the actual point I'm seeking to make here, and that is, Australia Post appears to be implementing tactics to minimise their delivery responsibilities, whether they be signed for articles or non-signature required.

digital*ghost goes further. Picky , picky, picky to the point of trying to find any little way to diminish my argument.

When anyone sees free delivery, or they pay for delivery, what does the average person believe they are getting? Do you honestly believe that people think in their head that they will have to do part of the delivery? Not me. If Australia Post fail to deliver, for what ever reason, they have several options and there is always another day. I remember days when Australia Post once advertised the lengths they go to ensure delivery. However, there is no race to the bottom option to abdicate responsibilities by default, a service in which we pay for, even if it is secretly absorbed into the sale price, thus making the sale price not the real cost of the goods alone (pity the buyers who automatically pay the hidden Paypal and delivery costs when they actually use a no-fee payment service and pick up the item). I also should add, if buyers start to believe there is a delivery abdication happening, they will refuse to be a part of the delivery process and simply let it sit there, until it goes back to the seller and then the seller has to send it again. I've had to resend due to that and boy, oh boy, it hasn't happened again I can assure you. Do you want to risk your reputation and feedback due to this? Do you want to risk your products showing at lower ranked levels in search results for having a bad reputation with delivery and turn-around times? Do you honestly believe that in this new age world of Uber Eats for example, if you expect delivery of your food, if it isn't hot food, they leave a card telling you to pick it up? I'm here to safeguard my on-going reputation and high level of quality service I provide and expect from others, including eBay and Australia Post.

If long time uses of eBay, and long time attendees to these forums continue to act in the way of purplemon18 and digital*ghost, you're all going to get cold food when you realize you've been screwed over by a fake form of delivery. Do you all want that? I don't, hence my post.

Australian laws include the Consumer Act which specifically covers misleading and deceptive conduct. Businesses can get themselves in a whole world of pain when they act in ways which mislead or deceive. It only takes one buyer, one consumer, to believe they have been misled or deceived and they have a case.

I can go into every other point made by digital*ghost but I think I've made my point already. Only this morning I have more evidence which totally supports my argument concerning another parcel. To add to the mix, I also have evidence which points to the fact that Australia Post is also enabling the employment of delivery personnel who are not Australian citizens at the direct expense of long-term Australian jobs. I also have evidence that parcels are coming in direct from places overseas when you think the seller is in Australia and the item is located in Australia. This adds further complexity to the mix when in fact those articles are not paying the very minimum real Australian based businesses, sending real Australian located goods, sent from one Australian location to another Australian location can not be delivered for under $7.12 as a bare minimum for less than 500g actual or deemed weight, yet you can buy things on eBay from so called Australian sellers offering Australian located goods, weighing in excess of 500g but costing way under the minimum Australian based delivery cost. Go figure.

Sometimes you have to stand up and expect better from those who have far more power and influence to do the right thing than we do as smaller individuals. This thread has to be seen as a start, particularly if there have been other threads here and we're still dealing with shoddy and/or very unfair/uncompetitve situatuions and outcomes. Thank you to those who read this and are supportive.

Re: Australia Post Not Delivering

collect247 — Wed, 04 Sep 2019 04:13:29 GMT

But digi yes it is what I paid for lol.

I pay for the items to be tracked and delivered to my letter box or if I need to sign for them then to my front door.

These items sometimes don't get delivered and are left at the PO.

What am I being charged say on average $8.30 for the postage just for me to have to go and get the parcels from my PO?

LOL just as I'm writing this post the Star Trak van has stopped in front of my house as I'm due to have a parcel delivered and low and behold he has just driven off without giving me that parcel,I hobbled out the door to flag him down but I'm too slow lol grrrr.

Re: Australia Post Not Delivering

collect247 — Wed, 04 Sep 2019 04:29:09 GMT

@collect247 wrote:
But digi yes it is what I paid for lol.
I pay for the items to be tracked and delivered to my letter box or if I need to sign for them then to my front door.
These items sometimes don't get delivered and are left at the PO.
What am I being charged say on average $8.30 for the postage just for me to have to go and get the parcels from my PO?
LOL just as I'm writing this post the Star Trak van has stopped in front of my house as I'm due to have a parcel delivered and low and behold he has just driven off without giving me that parcel,I hobbled out the door to flag him down but I'm too slow lol grrrr.

Decided to go and cut him off at the next street lol,caught him as he was about to go into another property and asked him does he have a parcel for my address as I saw him pull up in front and he said just let me check and yes the parcel was right there.

His excuse was he didn't realize but once he checked through his log he would have come back (pigs **bleep**).

He gave me my parcel I signed for it and then walked the 60mtrs back to my home.

This is really starting to annoy me because as it had to be signed for and if he did come back I wouldn't have been home because once I have waited for whoever or whatever and it's all done I go off to the shop.

Perhaps the postie knows my bloody routine and does it to me on purpose lol.

PS I know it would have only been 40mtrs for me to walk if I let him leave it at the PO hahaha.

Re: Australia Post Not Delivering

davewil1964 — Wed, 04 Sep 2019 06:54:25 GMT

Here we go again - anybody telling it like it is is an eBay employee. eBay don't appear to have any Australian employees and if any do post they are required to identify themselves as such.

Re: Australia Post Not Delivering

davewil1964 — Wed, 04 Sep 2019 06:57:38 GMT

Picky , picky, picky to the point of trying to find any little way to diminish my argument.

What argument? Your argument was with AP. Why do you think eBay has any responsibility? Especially given that the means of postage is (mainly) determined by the seller. Not eBay.

Re: Australia Post Not Delivering

brerrabbit585 — Fri, 06 Sep 2019 06:09:33 GMT

Are you saying all those people like me who live in towns with no street delivery should refuse to collect their mail at the PO, on the assumption that AP can't legally refuse to deliver it to our houses, and that sellers are responsible for ensuring it gets delivered to my house even if AP doesn't provide such a service?

I'm quite sure AP know what their legal requirements are. If you know better, perhaps you could provide some proof of where AP say they guarantee delivery to our letterbox. I think AP have a requirement that we provide suitable letterboxes (which most people don't have when it comes to parcels) but as I'm not the one quibbling over the service I'm not going to spend time looking for proof of anything.

Re: Australia Post Not Delivering

digital*ghost — Fri, 06 Sep 2019 11:09:02 GMT

@waddingtonfirstaid wrote:

digital*ghost goes further. Picky , picky, picky to the point of trying to find any little way to diminish my argument.

When anyone sees free delivery, or they pay for delivery, what does the average person believe they are getting?

Lol, I never even responded to your post, I responded to crow's, but I'll respond to yours here and now.

My point was that is doesn't matter one jot what the average person believes they are getting. What matters is the service Australia Post actually provide - to try and make that a point is just bad faith, because if we took that to a logical conclusion, it's the same as saying "I think I am entitled to what I believe I should be getting, rather than what is promised". This kind of thing is the bane of all service provider's / seller's existance - customers making assumptions, creating expectations on the basis of those assumptions, and then thinking the service provider / seller has failed in their duty if those expectations weren't met, when said service provider / seller never created those expectations in the first place. "Usually get" doesn't = "always guaranteed to get".

I am an average person, by the way. There's nothing particular special about me at all. I'm neither smarter nor dumber than the average person, but I do like to educate myself on a wide variety of topics, and after years of buying and selling online, I've learned a few things, and formed a few opinions. I will use those things (knowledge and opinions) to challenge pre-conceived notions if I see fit, and I am always open to having my own challenged - if you can show me somewhere within Aus Post's service T&Cs, a guarantee that they will always deliver a package to the door, I'll be happy to admit I'm wrong.

Until then, as a thoroughly average person, when I pay for postage, I do so with the understanding that there is no guarantee the package will be delivered to my door, because that is not part of the guarantee Australia Post provide - I have never seen threm make such a promise or guarantee. I like it when when my packages are delivered to my door, because I only send larger boxes - or those being delivered by couriers - to my residential address (all others go to my PO box). That means if I miss a delivery, or it gets carded for one reason or another, I'm pretty peeved because the places they get taken are all out of the way for me and with my schedule, often take me days to get around to picking them up.

Do you think, given that I would much rather delivery to my door, that I wouldn't jump on some kind of "to the door" guarantee? Some couriers leave a card if I miss them, and i can re-book delivery for a time when I can definitely be home. It takes about 30 seconds and I love it, because I don't have to do anything but wait. Australia Post don't do this... Maybe if they had a "to the door" guarantee, they would.

And what is with the "working for eBay" thing again? I didn't even talk about ebay in my post, and yet I'm somehow in cahoots with them for mentioning something about Australia post that you didn't like?

Creative use of a thoroughly unoriginal accusation, though, I guess.

@crow - Australia Post are paid to get a package to a recipient, that's what they do, even if you don't like their methods. As I said in my previous post, if they are never attempting delivery on most or all of your parcels, there is absolutely cause for complaint, but not really on the basis of "I didn't get what I paid for", which is the point I was trying to make. Also, that post was made on the back of helping someone deal with a buyer who was in a full-on rage about not getting a parcel delivered to their door, and blaming it on the seller and going on and on about the same thing ("I paid for delivery, not to go and collect", and I just don't see it that way - you pay to get it from the seller to yourself, one way or another).

Re: Australia Post Not Delivering

countessalmirena — Fri, 06 Sep 2019 14:04:52 GMT

@crow, I am glad that you cut off that driver at the pass! There are apparently some delivery drivers who won't even attempt to deliver a parcel, and sometimes won't even leave a card. That lack of attempt - if there's no real reason (such as a moat filled with piranha surrounding your house, or wild vicious camels roaming your front garden just waiting to chomp at couriers) - seems like a failure to perform the required duties for which the driver would be contracted.

You might want to report that driver. The excuse given may be genuine, but at least if you make a complaint outlining what happened, it could show a significant pattern if others also complain with similar examples.

Do you have a MyPost account with AP? You can change your delivery preferences where you're asked "Want us to leave eligible signature-parcels in a safe place from now on?" and you can select from a number of places:

at a safe place on premises
at the front door
in mailbox (if size allows)
on the front porch
under carport/verandah
by the side gate

But I note that it states "preferences" ... which means that a courier driver having an awful day and not feeling like putting the parcel where one wants it put could place it somewhere else entirely.

I don't really mind (too much) if a parcel's left at one of the nearby POs, since they're not more than 5-7 minutes away.

Actually, following on from what you've said, digital*ghost, and crow's experience, this page might be of interest:

Why did I receive a notification card when I was at home, or elected to have my parcel left in a safe place?

We understand how frustrating this can be. The only time this should happen is when special delivery instructions can’t be completed (such as if the sender of an item won’t permit us to leave an item without a signature, or if following your special delivery instructions mean that our posties would have to leave their bikes unattended), or when a driver or postie believes it’s potentially unsafe.

At home but still received a card?

You may still be left a card if:

you live in an apartment. We often only have access to the public ground floor area, and in some cases have no access at all to an apartment building. This means we’re unable to deliver items directly to many apartments, as leaving the parcels in a public area is considered unsafe. We can deliver parcels that will fit in your letterbox if this is accessible in the public ground floor area. We will always try to get in touch with you to notify you of a parcel delivery by using the intercom.
your door location means our posties would have to leave their bike unattended or out of sight.

Did you request that a delivery be left in a safe place?

You may still receive a card if:

the sender stated we were not permitted to leave the item without a signature
we couldn't gain access because of a locked gate
the front of the property is near the street in view of passers-by
the location is not protected from the weather
our posties would have to leave their bike unattended or out of sight to make the delivery
the delivery person is uncertain whether there are dogs present, or a pet that may interfere with the item
the address is an apartment where we only have ground level, public area access
the driver feels that the item will be unsafe due to other factors (for example, there were people gathered near your property at the time of delivery)

If you believe it was not for any of the above reasons, we want to investigate. Please consider leaving feedback or making a complaint so we can address this issue.

Also, in AP's terms and conditions:

❝an article addressed to a person receiving mail at private residential premises is deemed to be delivered by:

(a) placing it in a receptacle established at those premises for the receipt of articles;

(b) handing it to that person or to a person who is apparently a responsible resident of those premises; or

This is under the definition of "delivery" in AP's dictionary section of the T&Cs. I am happy interpreting that as meaning that, if it's safe to do so and if the courier's or postman's vehicle is not required to be left out of sight and unattended, delivery should have the parcel actually being left at the recipient's address OR handed to the resident OR otherwise left as instructed by the sender or receiver (i.e., safe drop if that's been okayed and is possible).

I can only see a reason for a parcel NOT to be left at the premises etc (as above), assuming that it's safe to do so, if there is no one home and the parcel requires a signature.

Additional information that might be of interest:

❝7B Australia Post’s obligations

7B.1 In providing postal and related services, Australia Post must provide the following consumer guarantees:

7B.1.1 guarantee as to due care and skill;

7B.1.2 guarantee as to fitness for purpose; and

7B.1.3 in some circumstances, a guarantee as to time for supply – either the specified timeframe or a reasonable timeframe.

7B.2 Where Australia Post fails to provide services to a person in accordance with these consumer guarantees, and the person has complied with these and any other relevant terms and conditions, then a person may have a right to seek a remedy in accordance with theAustralian Consumer Law. ❞

It is not spelled out what "due care and skill" and "fitness for purpose" may be, but I consider that a reasonable person would feel entitled to assume that delivery would be to the delivery address if there is no issue of safety (or postie's bike being left unattended).

But then, further down:

❝DELIVERY ISSUES

16 Australia Post delivery obligations

16.1 Australia Post will use its best endeavours to deliver articles in accordance with these terms and conditions and Appendix 2.❞

Best endeavours - well, that's a slippery term. However, if a recipient can show or give evidence that a courier or postman has not even tried to deliver an article where there is no apparent or known safety etc issue, I'd not call that "best endeavours".

For anyone interested, the link is here. (For the record, it's in a dreadful font that I don't consider professional or business-like. Ugh.)

Re: Australia Post Not Delivering

digital*ghost — Fri, 06 Sep 2019 15:46:11 GMT

I wouldn't really call any of that a guarantee of any kind (with or without the caveats), but it does outline a standard protocol so definitely creates an expection of delivery to the address (or attempted delivery, rather than carding without an attempt); so I'll rescind my previous argument of AP not creating an expectation of delivery to the door.

"I can only see a reason for a parcel NOT to be left at the premises etc (as above), assuming that it's safe to do so, if there is no one home and the parcel requires a signature."

Define "safe", and what it refers to - Aus Post didn't exactly do this, and I expect it is at the deliver's discretion.

(Just to clarify here, I have not been arguing that Aus Post have no obligation to ever attempt delivery, hence twice saying now that there is cause for complaint if they don't, what I have been arguing against is the idea that people pay specifically for delivery to their door, and while I do recognise that there is an expectation of that, supported by the protocol you've listed, they very clearly indicate that it won't always happen, even when specifically requested).

I'm presuming 'fit for purpose' would be in relation to packaging products, carriage equipment, possibly scanning equipment, and other paraphernalia required to transport, deliver or repair packages damaged in transit.

Re: Australia Post Not Delivering

waddingtonfirstaid — Sat, 14 Sep 2019 00:25:24 GMT

I can confirm another parcel was not delivered to me this week (even though we are there all day, every day), instead only a little card clearly instructing us to pick it up (no attempt at any delivery). When one of my employees went to pick up the parcel from the Post Office, he witnessed no less than 4 OTHER ANGRY CUSTOMERS with cards in hands, demanding to know why their parcels were not delivered! Frustration escalated due to no credible answers and a growing line-up. Even my communication in writing to Australia Post's CEO's Inside Sales Manager, some weeks ago, remains unanswered. They know from the CEO down, what is going on.

I'm at a point whereby parcels non-delivered will not be picked up in future, meaning they'll either have to actually attempt delivery or they'll probably go back to the sender and then will need to be resent at Australia Post's expense until they are actually delivered. Businesses only need to return the parcel back to Australia Post with BIG BOLD BLACK LETTERING and a BIG BOLD BLACK CIRCLE AROUND THE RECIPIENT'S ADDRESS - TO - RE-DELIVER!!

Like I said, if sellers and eBay fail to act on this, it will be to all our detriment, from bad postage feedback and ratings, to negative ratings, poor search rankings, expensive and frustrating following-ups to customer complaints and ultimately our long-term survival. Yet, this race to the bottom is serving other interests perfectly or they wouldn't be allowing it to happen. What appears to be an emerging swell outcome for those in control at Australia Post (and eBay?), is directly turning into a nightmare for the recipients of a disgraceful shoddy setup.

Re: Australia Post Not Delivering

*tippy*toes* — Sat, 14 Sep 2019 00:26:11 GMT

If you don't collect the parcel and it gets sent back, AP isn't going to redeliver it for free. Not a chance in the world. Good luck trying to get that to happen.

Re: Australia Post Not Delivering

waddingtonfirstaid — Sat, 14 Sep 2019 00:34:11 GMT

It has done so for me, several times. If they fail to provide the service I pay for, they have no oher option. Under the Consumer Act, when a service is paid for, it has to be delivered (in all sense of the word). If you want to split hairs, you're only going to do the bidding of people or organisations who should know better. In my case, they failed to even attempt delivery. There is no splitting of hairs warranted for such a breach of the service paid for and expected.

Re: Australia Post Not Delivering

zanadoo_56 — Sat, 14 Sep 2019 04:15:24 GMT

@waddingtonfirstaid wrote:
Has anyone else been affected by Australia Post not delivering to people's doors and instead expecting them to go to a Post Office and collect? I've had a little parcel non-delivered to my door from an eBay seller eventhough I'm available all day for taking it. I've also witnessed two customers complaining at my own Post Office about them having to go to the Post Office to collect the item eventhough they too were home all day.

What is going on? Is this some new policy with Australia Post? Is eBay a part of this poor delivery service outcome? Are we now going to get negative feedbacks for inconveniencing buyers who expect delivery to their door when it is included in their purchase? Does Amazon permit this shoddy form of fake delivery?

After years of excellent hassle free (larger) parcel deliveries from Aust Post things have suddenly gone downhill in my suburb - due to new AP delivery contractors apparently. It feels like I'm having to start from scratch getting them trained. 😞

A recent purchase was from a company that usually had signature on delivery. Though I am home all day (I'm housebound) they agreed to a safe drop with tracking as mobility issues mean I am too slow to get to the door in time to sign for my item. I gave the company my delivery instructions (safe drop place) which they added to my address in nice big letters.

At some point (I didn't hear a knock at the door or anything) the new contractor allegedly came to my front door - which is not a good safe drop spot - and either didn't bother to read the delivery instructions on the parcel or couldn't be bothered reading them, so he left a card in the letterbox and took my parcel to the local PO. Grrrr. I phoned AP customer service, who rang the delivery centre to get my parcel redelivered (I can't drive any more) but the new contractors refused to deliver it...even though it was their fault one of their employees ignored the safe drop instructions. They wouldn't budge, despite appeals from AP customer service. I began to feel rather sorry for the AP employee - she had spent two days trying to get the stupid contractors to relent, with no success.

By the afternoon of the second day my parcel was at the local PO and in desperation I phoned the PO direct, which was taking a punt because they usually don't move without authorisation from someone within AP. I explained how the delivery instructions were clearly set out on the parcel, and my mobility issues. The AP staffer confirmed the contractors were new and there had been issues. What clinched it was when I said only lived about 3 mins by car from the PO. The staffer agreed the whole situation was ridiculous.

Late that afternoon I watched a large white van pull into my driveway, and lo and behold there was the AP delivery contractor walking down my driveway with my parcel and this time the parcel was safe dropped.....something he should have done in the first place!

At this rate I don't think I'll be buying many larger items for a while.

Re: Australia Post Not Delivering

flyingeric62 — Tue, 11 Feb 2020 04:01:46 GMT

Has been happening to me since the second half of last year.

Parcel after parcel gets me a card put into my mailbox telling me I have to drive the 13km to the post office to get what they have aready been paid to deliver, yet they refuse to!

Australia Post are absolutely useless nowadays.

As a buyer I am now forced to look for sellers who are using other carriers, as I simply can't afford to drive 13km to get my mail.

Re: Australia Post Not Delivering

davewil1964 — Tue, 11 Feb 2020 04:11:37 GMT

Why are you dragging up old threads to post what is, at most charitable, your personal opinion?

It is not shared by most buyers who come to the boards. Couriers are even less reliable than AP, so you will probably have to drive even further to collect your parcels when they card them rather than knocking on the door.

Re: Australia Post Not Delivering

flyingeric62 — Tue, 11 Feb 2020 04:11:07 GMT

I am so fed up with this situation now that if Australia Post do it, I am simply refusing to go pick up the parcel and it gets sent back to the seller.

Ultimately that's the only way to fix it. Reason being is that Australia Post doesn't give a hoot about the recipient, as in their eyes, the sender is the customer. So unless the sellers all start lodging complaints because they have recieved parcels back from buyers, nothing will ever change.

If all the sellers lodge complaints and threaten to stop using Australia Post then maybe they will start to listen. The only thing Australia Post takes notice of is profit these days.

It should not be profit driven, but should be regarded as an essential service.

I strongly urge all Ebay sellers to start using other carriers ASAP. That's if you want to stay in business.

Australia Post obviously doesn't.