topic Re: Not able to change address for customer in Selling

Not able to change address for customer

kimieoz57 — Wed, 12 Feb 2020 02:04:25 GMT

I found out yesterday that we are now not able to manually change addresses for customers to print up a label for a satchel. I ended up contacting Ebay and their reason is because of fraud. Honestly how many people would go to the trouble of getting into someones account then, trying to have an item sent to a different address? So its puts us in the position now of having prepaid Australia Post satchels on hand to manually write out and post that way. Also if someone wants something sent as a gift to a different address the same thing, have prepaid satchels.

Re: Not able to change address for customer

padi*0409 — Wed, 12 Feb 2020 02:14:11 GMT

The buyer should be changing the address when they go through checkout in Paypal, if they don't and you send to a different address you have no seller protection, so eBay is correct in saying it could be fraud.

Re: Not able to change address for customer

kimieoz57 — Wed, 12 Feb 2020 02:16:55 GMT

Yes I unerstand this now however there are genuine one off cases. Like I said what if they wanted it as a gift sent to a friend or family member. I suppose the best thing to do is email them back and confirm that it is them and genuine.

Re: Not able to change address for customer

curraone — Wed, 12 Feb 2020 02:32:26 GMT

Maybe use the Australia Post label option? If you have an ebay satchel instead of a aust post satchel (not the prepaid ones) I am sure that Australia Post don't care.

Then you can put it any address you like.

But you do run the risk of not being covered either by paypal or ebay.

A more fiddly way is to talk to your buyer about refunding the money to them, so that they can send the money again with the correct address they want. But some buyers resent this.

Re: Not able to change address for customer

padi*0409 — Wed, 12 Feb 2020 02:36:36 GMT

@kimieoz57 wrote:

I suppose the best thing to do is email them back and confirm that it is them and genuine.

That still won't cover you for an INR dispute, the best way is to cancel the sale using the "problem with address" excuse, then they can purchase again making sure they change the destination during checkout. Just explain to them that you cannot send to an address different to their Paypal address before cancelling.

Or of course taking a chance that the sale will go smoothly and send to the address they want you to........

I would also be looking at their feedback left for sellers and see if there has been any problems previously with INR's or INAD's.

EDIT. Snap curra.

Re: Not able to change address for customer

brerrabbit585 — Wed, 12 Feb 2020 03:23:00 GMT

If they want it sent as a gift to someone else it's up to them to put the friend's name and address in when they go through checkout. If they don't do that it's up to them to forward it on when they receive it.

I wouldn't refund and ask them to buy again because you'll lose the paypal fees. If people learn that they have to fix/pay for their own mistakes they may learn to be more careful in future.

Re: Not able to change address for customer

the4masters2013 — Wed, 12 Feb 2020 03:43:23 GMT

Exactly! I had a buyer who wanted the book as a gift, supplied the friend's address in PayPay.
The only request was not to put in an invoice or similar paperwork.

All good.
It really is up to the buyer to put the correct address in with any relevant requests as the purchase is a gift.

Re: Not able to change address for customer

11dustyattic — Wed, 12 Feb 2020 06:14:12 GMT

Ooh I would never send to a different address to the one on the invoice. You may be sailing along issue free but one day you will regret trusting buyers on their 'word'

Re: Not able to change address for customer

davewil1964 — Wed, 12 Feb 2020 07:11:29 GMT

@11dustyattic wrote:
Ooh I would never send to a different address to the one on the invoice. You may be sailing along issue free but one day you will regret trusting buyers on their 'word'

I do it often.

When they put city instead of their suburb.

When they use the wrong postcode.

When they misspell their street or suburb.

I would have to have quite a few hit the fan before I went close to losing what I would lose in Paypal fees if I cancelled all of those.

Re: Not able to change address for customer

imastawka — Wed, 12 Feb 2020 07:28:20 GMT

@davewil1964 wrote:
@11dustyattic wrote:
Ooh I would never send to a different address to the one on the invoice. You may be sailing along issue free but one day you will regret trusting buyers on their 'word'
I do it often.

When they put city instead of their suburb.
When they use the wrong postcode.
When they misspell their street or suburb.

I would have to have quite a few hit the fan before I went close to losing what I would lose in Paypal fees if I cancelled all of those.

And here I thought reading was 'self-educating', as well as pleasure

And people don't even know where they live?

It's a sad world when people never learn.

Re: Not able to change address for customer

shoppingbag* — Wed, 12 Feb 2020 07:38:58 GMT

The rules as I understand them are to never send to any address not supplied by eBay. Buyers can set up alternate addresses in their account if they want to have things sent to alternate addresses. I would never send anywhere other than the supplied address, and YES scammers do get hold of accounts and get things sent to other addresses. You are taking a big risk.

Re: Not able to change address for customer

shoppingbag* — Wed, 12 Feb 2020 07:43:16 GMT

@davewil1964 wrote:

I do it often.

When they put city instead of their suburb.
When they use the wrong postcode.
When they misspell their street or suburb.

I would have to have quite a few hit the fan before I went close to losing what I would lose in Paypal fees if I cancelled all of those.

These are small corrections, quite different to sending to a totally different address. I do these sorts of corrections, but would NEVER EVER send to a totally different address.

Re: Not able to change address for customer

11dustyattic — Wed, 12 Feb 2020 09:05:09 GMT

I've also had to make minor adjustments, confirmed with the buyer through Ebay messaging. I don't have a problem doing that. Regarding sending to an entirely different address, it's hard to know whether confirmation of that in messaging would be enough to win a case should one be opened. For me personally though, it's just one small box ticked towards a safe transaction

Re: Not able to change address for customer

davewil1964 — Wed, 12 Feb 2020 09:14:52 GMT

@11dustyattic wrote:
I've also had to make minor adjustments, confirmed with the buyer through Ebay messaging. I don't have a problem doing that. Regarding sending to an entirely different address, it's hard to know whether confirmation of that in messaging would be enough to win a case should one be opened. For me personally though, it's just one small box ticked towards a safe transaction

Half my items go as untracked letters. If I was going to be scammed, they would be the ones targetted.

The subject of this thread, however, is not being able to make any changes to eBay labels.

I generally use prepaid satchels, but I also have the fallback of MyPost Business if eBay don't want to play. I don't do the volume of parcels to get any discounts from AP, so I don't often use them, but I have that option.

Re: Not able to change address for customer

11dustyattic — Wed, 12 Feb 2020 09:35:07 GMT

I use prepaid satchels too or my own packaging if under 500g. For the few sales I have it works for me. I used to sell a lot of books a number of years back, children's books mostly, and always sent them untracked, never had a problem, reluctant to though now with higher priced games etc. Probably being a bit too over cautious. I'm just kind of testing the waters again atm after a break and will change strategies as I go