topic Re: Buyer requesting different postal address in Selling

Buyer requesting different postal address

curly*gecko — Mon, 09 Mar 2020 10:31:24 GMT

I had a buyer purchase and pay for an item and then request it be sent to a different address to what they have in Ebay. I said that it's against policy and I could cancel the sale and they could correct their address and repurchase. They went on a rant so I cancelled and they have now left negative feedback. I reported them for requesting the different address, but is Ebay likely to delete the negative feedback?

TIA!

Re: Buyer requesting different postal address

brerrabbit585 — Mon, 09 Mar 2020 10:42:26 GMT

I hope you've blocked them so they can't buy again.

If you cancelled and ticked 'problem with buyer's address' then it's always worth ringing ebay and asking them to remove the feedback.

Re: Buyer requesting different postal address

curly*gecko — Mon, 09 Mar 2020 10:47:34 GMT

Yes have blocked them. Can I call Ebay anytime?

Thanks so much for your help.

Re: Buyer requesting different postal address

kopenhagen5 — Mon, 09 Mar 2020 11:14:00 GMT

During business hours and request a call back as those reps tend to be better.

Re: Buyer requesting different postal address

tazzieterror — Mon, 09 Mar 2020 11:15:52 GMT

Customer support are sleeping for the night, you can get in touch with them again in the morning.
I usually contact them via online chat - I find it a bit easier than calling, and you get a transcript emailed to you afterward as well.

Re: Buyer requesting different postal address

davewil1964 — Mon, 09 Mar 2020 12:53:17 GMT

I just send to the requested address, then advise the buyer how to do it properly. Guess what? No INR requests.

What the OP has done is cost themselves Paypal fees, if the buyer already paid. A fair chunk to follow illogical policies in the mistaken belief that eBay will actually protect a seller.

Re: Buyer requesting different postal address

tazzieterror — Mon, 09 Mar 2020 13:32:14 GMT

Depends on the value of the item you sell. Last time this happened to me it was ~$1500 sale and I wasn't going to go posting it off to a different address.

Re: Buyer requesting different postal address

curly*gecko — Mon, 09 Mar 2020 22:13:59 GMT

Thanks for your help!

Ebay have deleted feedback and seller fees and paypal fees refunded.

Very easy!

Re: Buyer requesting different postal address

chameleon54 — Mon, 09 Mar 2020 22:18:38 GMT

While I wouldn't send a $1500 item to an alternate address to the one in order details, over the years I have probably sent at least 50 lower value items to alternate addresses advised after purchase without issue. I find the people who advise alternate addresses after purchase are not usually scammers, just not highly organised. Probably a slightly higher risk group, but no problems so far.