topic Re: Combined postage problem in Selling

Combined postage problem

dazzledayz — Sat, 25 Apr 2020 00:21:15 GMT

Is it just me or has the combined invoice feature been removed or moved?

I've got a 5 item sale with the buyer asking for an invoice and do you think I can find the function to generate one?

Never had a problem before and combined postage IS allowed in site settings.

Is anyone else experiencing issues?

This site just gets more unreliable by the day!

Re: Combined postage problem

11dustyattic — Sat, 25 Apr 2020 01:17:23 GMT

@dazzledayz wrote:
Is it just me or has the combined invoice feature been removed or moved?

I've got a 5 item sale with the buyer asking for an invoice and do you think I can find the function to generate one?

Never had a problem before and combined postage IS allowed in site settings.

Is anyone else experiencing issues?

This site just gets more unreliable by the day!

You can't combine post for BIN items. I share your frustration and have spoken to Ebay about it. A major mistake on their part because they lose money from it, and so do we. Most buyers would give up and shop elsewhere. They need to change it back so we can combine

Re: Combined postage problem

11dustyattic — Sat, 25 Apr 2020 01:20:09 GMT

To add, I mentioned in another thread I had a whole lot of low value but reasonably high demand like products that would likely result in multi sales, but didn't list when I remembered combined post wasn't possible. Huge pain

Re: Combined postage problem

glenbankloel — Sat, 25 Apr 2020 01:36:25 GMT

From memory I think this is a problem if the buyer is using the mobile app, ie shopping on their phone, to try to combine postage.

They must use a computer/PC.

Had a bulk sale last week on the 18th and was able to combine for the buyer.

Re: Combined postage problem

digital*ghost — Sat, 25 Apr 2020 01:40:38 GMT

I still have the option available on an item that is currently unpaid - did the buyer go through checkout at all? That's the only time I've found that the option to send an invoice disappears, and if you have a payment method like bank deposit, once they select that it's locked in.

Did they use the "request invoice" function? If they did, you should have a message in your eBay inbox with a "send invoice" button, as well.

Re: Combined postage problem

dazzledayz — Sat, 25 Apr 2020 03:04:15 GMT

@digital*ghost wrote:
I still have the option available on an item that is currently unpaid - did the buyer go through checkout at all? That's the only time I've found that the option to send an invoice disappears, and if you have a payment method like bank deposit, once they select that it's locked in.

Did they use the "request invoice" function? If they did, you should have a message in your eBay inbox with a "send invoice" button, as well.

You nailed it Digi, that's exactly what she did.

To make matters worse, she's a newbie who chose bank transfer so I can't even use PayPal invoicing.

eBay's new and "improved" sold page no longer let's you know the buyer has opted for a transfer payment.

All I had was a buyer note requesting an invoice.

eBay really needs a quicky introduction for new buyers as they generate most of the issues.

I'll have wasted a few hours on sorting this buyer but I guess that's no skin off the eBay snout!

Re: Combined postage problem

everard6920 — Sat, 25 Apr 2020 03:23:52 GMT

@dazzledayz wrote:
@digital*ghost wrote:
I still have the option available on an item that is currently unpaid - did the buyer go through checkout at all? That's the only time I've found that the option to send an invoice disappears, and if you have a payment method like bank deposit, once they select that it's locked in.

Did they use the "request invoice" function? If they did, you should have a message in your eBay inbox with a "send invoice" button, as well.
You nailed it Digi, that's exactly what she did.
To make matters worse, she's a newbie who chose bank transfer so I can't even use PayPal invoicing.

eBay's new and "improved" sold page no longer let's you know the buyer has opted for a transfer payment.
All I had was a buyer note requesting an invoice.

eBay really needs a quicky introduction for new buyers as they generate most of the issues.
I'll have wasted a few hours on sorting this buyer but I guess that's no skin off the eBay snout!

Oh yes ... the good old selected-bank-deposit-but-wanna-use-Paypal problem. I am very familiar.

I think, from memory, you have to get them to cancel and then re-purchase, because you literally can't do anything once they do that. It's good fun. If anyone knows of another way, please share.

Re: Combined postage problem

dazzledayz — Sat, 25 Apr 2020 03:24:51 GMT

@11dustyattic wrote:
@dazzledayz wrote:
Is it just me or has the combined invoice feature been removed or moved?

I've got a 5 item sale with the buyer asking for an invoice and do you think I can find the function to generate one?

Never had a problem before and combined postage IS allowed in site settings.

Is anyone else experiencing issues?

This site just gets more unreliable by the day!
You can't combine post for BIN items. I share your frustration and have spoken to Ebay about it. A major mistake on their part because they lose money from it, and so do we. Most buyers would give up and shop elsewhere. They need to change it back so we can combine

Dusty you can definitely combine BIN items BUT you need to have the opition selected in your account settings:

Account Settings > Site Settings > Postage Settings > Allow combined payments and postage > edit

If you plan to offer this I'd suggest seperate item/postage prices for listings.

The invoice page can be tricky and you should NEVER use the Recalculate function.

Re: Combined postage problem

dazzledayz — Sat, 25 Apr 2020 03:42:29 GMT

Oh yes ... the good old selected-bank-deposit-but-wanna-use-Paypal problem. I am very familiar.

I think, from memory, you have to get them to cancel and then re-purchase, because you literally can't do anything once they do that. It's good fun. If anyone knows of another way, please share.

2 ways:

1. They pay in full via transfer then you refund the overpay, again via transfer - BSB/Acct or PayID

2. They register with PayPal, somehow get their user name to you and you send a PayPal invoice.

I suspect either of those methods will incur higher than necessary ebay fees ie on the full undiscounted price.

Re: Combined postage problem

11dustyattic — Sat, 25 Apr 2020 06:03:01 GMT

@dazzledayz wrote:
@11dustyattic wrote:
@dazzledayz wrote:
Is it just me or has the combined invoice feature been removed or moved?

I've got a 5 item sale with the buyer asking for an invoice and do you think I can find the function to generate one?

Never had a problem before and combined postage IS allowed in site settings.

Is anyone else experiencing issues?

This site just gets more unreliable by the day!
You can't combine post for BIN items. I share your frustration and have spoken to Ebay about it. A major mistake on their part because they lose money from it, and so do we. Most buyers would give up and shop elsewhere. They need to change it back so we can combine
Dusty you can definitely combine BIN items BUT you need to have the opition selected in your account settings:
Account Settings > Site Settings > Postage Settings > Allow combined payments and postage > edit

If you plan to offer this I'd suggest seperate item/postage prices for listings.
The invoice page can be tricky and you should NEVER use the Recalculate function.

Nope. I've done all of that, spoke to Ebay as well over the phone. They also told me it wasn't possible. I do work off my phone so the only thing I can think of is you would need to do it on a computer, which is seriously going back with the dinosaurs IMHO

Re: Combined postage problem

digital*ghost — Sat, 25 Apr 2020 07:15:04 GMT

@11dustyattic wrote:
Nope. I've done all of that, spoke to Ebay as well over the phone. They also told me it wasn't possible. I do work off my phone so the only thing I can think of is you would need to do it on a computer, which is seriously going back with the dinosaurs IMHO

Except, the app is a T-rex in itself. Might be all fancy and well-known and be lots of people's favourite....but them itty-bitty arms make some tasks impossible.

I'm ok with my fully functional desktop, dinosaur or not.

Re: Combined postage problem

11dustyattic — Sat, 25 Apr 2020 08:49:41 GMT

@digital*ghost wrote:
@11dustyattic wrote:
Nope. I've done all of that, spoke to Ebay as well over the phone. They also told me it wasn't possible. I do work off my phone so the only thing I can think of is you would need to do it on a computer, which is seriously going back with the dinosaurs IMHO
Except, the app is a T-rex in itself. Might be all fancy and well-known and be lots of people's favourite....but them itty-bitty arms make some tasks impossible.

I'm ok with my fully functional desktop, dinosaur or not.

I found the app useless, but have found using the full desktop site much better, enabling me to do almost everything, except combined post it seems.

Can more sellers chime in please to tell us if those of you using a computer can combine BIN sales onto the one invoice before payment? I'm curious to know if everyone can do it. If so, I might have to drag out a dinosaur 😉

Pile of laptops here I haven't been game to sell. No shortage of computers, just hate using them now. The phone is so quick and convenient with everything on the one small device. Can work wherever I am. Oh well sigh

Re: Combined postage problem

curraone — Sat, 25 Apr 2020 09:06:34 GMT

sorry dusty, I am a dinosaur, I only have a desktop computer and combined postage works well with me. I have my items set up with combined postage rules, and I can also respond when buyers use the cart and ask for combined invoice.

Re: Combined postage problem

countessalmirena — Sat, 25 Apr 2020 11:46:14 GMT

While I have (and use) an iPhone and iPad, I prefer using my PC. I suppose we could rename these boards as Jurassic Park!

Re: Combined postage problem

davewil1964 — Sat, 25 Apr 2020 12:14:43 GMT

Given that eBay haven't managed to provide a useful app, you have probably hit the nail on the head.

When dealing with Jurassic Park, it pays to be a dinosaur.

I only use my phone for eBay if it is absolutely necessary. If I go to my mother's place for more than a few days, I take my PC. That has more to do with the fact that she spends her waking hours playing games on hers, so I don't have access to it. But the phone is really a non-option for me. It is limited and virtually useless for a seller.

Re: Combined postage problem

11dustyattic — Sat, 25 Apr 2020 12:24:58 GMT

@countessalmirena wrote:
While I have (and use) an iPhone and iPad, I prefer using my PC. I suppose we could rename these boards as Jurassic Park!

Jurassic Park. I like it 👌👍

Re: Combined postage problem

countessalmirena — Sat, 25 Apr 2020 15:13:24 GMT

eBay and the app:

(That's possibly my favourite Millan emoticon. It seems appropriate for so many things...)

@dustyattic, let me see if I can find a dinosaur emoticon.

(but this is a lizard rather than a dinosaur)... (and this is a dragon rather than a dinosaur).

Re: Combined postage problem

digital*ghost — Sat, 25 Apr 2020 16:56:02 GMT

Only dino I've got (from my old Photobucket vault).

Re: Combined postage problem

11dustyattic — Sat, 25 Apr 2020 20:56:57 GMT

@curraone wrote:
sorry dusty, I am a dinosaur, I only have a desktop computer and combined postage works well with me. I have my items set up with combined postage rules, and I can also respond when buyers use the cart and ask for combined invoice.

Okay thank you. Sorry I missed your comment in amongst the dinosaur chat lol

Thanks for that. You know I have come to love my phone, I hate being stuck at home, always on the go, and have formed quite a bond with my phone.There was a time where I simply couldn't afford to replace a laptop that died, a few years back, so I had no choice, phone or nothing. Hated it at first but then got used to it, so much so that I don't want to turn back now. Kind of like leaving your old home town where you grew up. Tough at first but then you don't ever want to go back. You've moved on. Or like my marriage lolol

Re: Combined postage problem

joz15au — Sat, 25 Apr 2020 22:35:26 GMT

I mainly sell postcards and stamps on my store account so get a lot of multiple purchases. I have no problem issuing a combined postage invoice on both my computer and phone if the buyer requests it but in a lot of cases they don't. I think one contributing factor is that the 'request total' button in the cart is often overlooked, due to where it is situated in the top right hand corner. I made a multiple purchase myself the other day and didn't see it at first but did find it because I knew it should be there somewhere, and that was on my phone. I think some people don't see it and just go ahead and pay rather than sending a message requesting an invoice (I do ask that they do that in my listings but I guess they don't read it). I then just refund the excess postage via paypal. Yes, I know I lose the applicable paypal fee but it's not much on low priced items. Not sure how this will go when Managed Payments kicks in through. I do like the phone app and whilst there are a few things you can't do I find it invalluable when I'm not at home, or should I say when I used to be not at home!