topic Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS in Selling

eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

treasuretraders2003 — Tue, 28 Apr 2020 06:32:27 GMT

Immediate questions spring to mind. Would love eBay's response.

1. Under the new scheme, item/s need to be posted upon receipt of order.

The video stated that eBay will guarantee payments to the seller.

Does this mean there will be no more 'unpaid items'?

If so, wonderful.

If not, then why would we post an item before seeing the $ in our bank account?

2. We constantly refund buyers via paypal for making multiple purchases/payments because the eBay shopping cart system does not allow buyers to ask for combined postage.

This has been broken for years, our reports to eBay re this have not been actioned.

With managed payments going to our bank account, how would we refund excess postage back to the buyer?

and how long does the buyer have to wait to get their refund in their account?

3. Re Disputes and charge-backs, does this mean eBay will have pre assigned authority from us to withdraw from our own bank account to refund the buyer?

4. I saw on the Restricted Items list once this Managed Payments comes into affect, there are items we will no longer be able to sell. What are we supposed to do with the current stock of these items?

4a. Is an ashtray able to be sold moving forward? Is it a smoking assessory?

5. If a buyer pays via credit card, we get notified and we post. What happens if the credit card payment does not go thru? Whose loss is this? Does eBay remove the money from us? or does eBay wear the loss?

Thanks

Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

padi*0409 — Tue, 28 Apr 2020 06:36:47 GMT

@treasuretraders2003 wrote:

Immediate questions spring to mind. Would love eBay's response.

You're going to be waiting a long time, eBay reps don't read here we're just members like yourself.

Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

sandypebbles — Tue, 28 Apr 2020 06:38:16 GMT

eBay do not read here

Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

sandypebbles — Tue, 28 Apr 2020 06:39:13 GMT

I'm slower than I thought (or I type slower than I thought)….not sure which

Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

11dustyattic — Tue, 28 Apr 2020 07:17:40 GMT

does this mean eBay will have pre assigned authority from us to withdraw from our own bank account to refund the buyer?

They already have that authority AND they know how much money we have in the nominated bank account. They probably know how much we have in our other accounts too. AND they can list your phone number in the white pages as an Ebay number and white pages won't remove it, only Ebay can. Charming hey? They do whatever they want. They rule the world

Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

padi*0409 — Tue, 28 Apr 2020 07:25:17 GMT

@sandypebbles wrote:
I'm slower than I thought (or I type slower than I thought)….not sure which

Happens to all of us sandy..............

Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

digital*ghost — Tue, 28 Apr 2020 07:45:32 GMT

I imagine (and I have to use that word deliberately, as there's no way for me to know for sure) there will be many similarities between eBay's payment system and another site's (also starts with an E and ends with y, but has a focus on handmade items).

With the other site, which has their own managed payment system, payments are subject to clearing just like they are through PayPal - the vast majority of the time it's instant, every so often it takes anywhere from 1 hour to 2 days to clear, during which the payment status is "pending". Occasionally, a payment won't clear and the transaction is automatically cancelled. I suspect that when eBay say they will be guaranteeing payments, they mean cleared payments, not pending ones, in that once they approve / clear a payment, it won't "bounce". eBay have not yet announced the withdrawl of bank deposit as a separate payment option, nor that they are ending the auction format, so unpaid items remain possible.

The impetus to post immediately (upon cleared payment) is no different to what we have now with PayPal - you can spend that money elsewhere straight away in most cases, making PP more versatile, but if you withdraw it to a bank account it takes some time, so eBay are just saying when the buyer's payment has been made / cleared, your handling time starts now....

Also with the other site, you are able to set how often the funds are paid into your account - daily, weekly, fortnightly or monthly. From memory ebay will be offering daily or weekly. You will be required to provide bank account details to eBay for money to go into and out of if necessary - if you have accrued funds in your eBay payment account, I expect refunds will be deducted from that balance. If not, refunds will be debited from the linked account.

Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

cr.love — Tue, 28 Apr 2020 12:08:47 GMT

Its interesting as I think everyone takes different information after watching the same thing.

Digital Ghost, I thought the same as you...

The only thing that stood out to me was in the initial stages of the video. It was the business/ABN side of things. Initially watching it I thought that they would need everyone even the casual sellers to have an ABN etc.... surely not. Or was this more of an indication of how they are going to choose who goes first in the managed payments phase?

Did anyone else pick this up? Or have I completely missed the mark....!

Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

davewil1964 — Tue, 28 Apr 2020 12:32:41 GMT

Amongst the complaints from US sellers who are using Managed Payments is that Managed Payments doesn't allow them to pay their store fees with it. S, they have to find a way to fund those.

Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

digital*ghost — Tue, 28 Apr 2020 12:50:15 GMT

There's no way to pay by credit / cebit card, or PayPal? (If the money from sales is going directly into a bank account, with a linked credit / debit card [required] then the card option and one-off payment method, or automatic payment, would take care of it surely? Or have I missed something? )

@cr.love - I saw in the video they had two options for registration (screenshot below), neither or which are applicable to me as a sole trader with a registered business name but which doesn't have any of the suffixes they list.

Unless I get info to do otherwise, or they implement more options, I will just register as a sole trader, because they will be requiring documentation to support your registration info (if anyone out there doesn't have photo ID, I'd think about trying to arrange it soon).

Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

cr.love — Tue, 28 Apr 2020 23:26:57 GMT

Thanks Digital Ghost... yes that's what I saw. I guess I was thinking broader than myself....I post at a very small country but busy LPO and there is a couple that come in and are regulars, get their items from garage sales and sell them off. I assume sellers like this [and all the other general households just selling their items] would have no form or 'business registration'. So would you assume if they clicked 'no, manage my business as a sole trader'...the section where you need to 'select your legal entity' would either change to something else or vanish?

I guess my thinking process is based on some information I heard at a conference where eBay believe their nearest competitor is Amazon [where I would argue it is another site perhaps along with Amazon] and I am always watching for their next move which is perhaps toward eBay being strictly business sellers with new items....

Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

digital*ghost — Wed, 29 Apr 2020 00:33:20 GMT

@cr.love wrote:
I am always watching for their next move which is perhaps toward eBay being strictly business sellers with new items....

I don't see that happening, TBH. That would wipe out a large section of sellers, some of whom have extremely large inventories and sales (some may be corporate sellers, as well, but still be selling secondhand).

I could be wrong but I expect eBay would be asking for this info to differentiate account types, and as part of the identity verification process, which will be required since eBay will be in charge of funds instead of PayPal - if the account is run by a corporation, for example, scans of Joe Blow's driver's license isn't going to verify anything, so it will change the documentation required, and will also ensure Joe Blow can't register as Microsoft or something.

Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

personalised-memories-and-gifts — Sat, 02 May 2020 02:19:49 GMT

This is a joke

....coming soon - so in other words it is not available yet.

I read yesterday on the eBay site

"While we are dependent on credit card companies and banks for payout processing times, we are still looking into ways for our sellers to have more options and even faster access to funds."

So they cannot clearly tell us when we get paid- I seen somewhere 2-10 days

At the moment 99 .9% of my sales I receive my payments straight away - the money is in my Paypal account and I can draw on it.

There has been no real information on how this will work - will ebay supply Transaction/Monthly reports that are available on Paypal which are useful at tax time and will these records be kept for 5 years - this is all available through paypal

Our eBay accounts don't go back that far.

Generally, you must keep your evidence for five years from the date you lodge your tax return.

eBay if you are still looking into it .........Don't implement it.

Let us know when you can give us all the fact so we are able to make an informed decision.

Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

digital*ghost — Sat, 02 May 2020 03:22:13 GMT

@personalised-memories-and-gifts wrote:

"While we are dependent on credit card companies and banks for payout processing times, we are still looking into ways for our sellers to have more options and even faster access to funds."

So they cannot clearly tell us when we get paid- I seen somewhere 2-10 days

On Et*y it's (usually) the day after the payout is made, but only just (i.e. because they work on US time, they send funds at about 11pm, and I mostly get it by 2pm the next day. Occasionally it takes an extra day. With Shopify, it's same day. I think. Maybe next day, I'm not 100% sure if they send the funds on Sunday or Monday, but regardless I have it there Monday.

I expect that with eBay it will be similar, though I also expect there will be some problems - once or twice it took about 5 or so days for a payment to arrive from Et*y, but it's not like these issues haven't been experienced with PayPal before, either.

When eBay say they are looking into more options, I expect that means they want there to be more ways to use the funds within eBay.

Honestly, I am not looking forward to the change any more than most people, I like accruing funds in PayPal and using that for my stock purchases, rather than moving money around between bank accounts etc, and I expect there are going to be new issues, teething problems and technical difficulties that will frustrate and cause a whole host of new problems... I don't particularly like the idea of eBay managing my funds from sales at all, and if I had the choice, I'd stick with PayPal for sure. But, having worked with these kinds of payment systems with two different sites (and three shops) for a number of years, I can at least say the day-to-day-ness of it, is not anywhere near as bad as most people expect or imagine. You adjust fairly quickly and pretty much just get on with your main goal - selling stuff.

Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

sandlash — Sat, 20 Jun 2020 03:11:41 GMT

They don't rerspond to any question in regards to this new managed payments. The don't care about sellers only interested in making money.

Re: eBay, please answer basic questions re this mornings Webinar on MANAGED PAYMENTS

imastawka — Sat, 20 Jun 2020 03:59:02 GMT

Did you bother reading Digi's reply which was the one before yours?