topic Re: Local shipping being charged when it is set at FREE in Selling

Local shipping being charged when it is set at FREE

jesbica19 — Sat, 27 Jun 2020 13:00:20 GMT

The last 2 orders that have come through have been charged with shipping when I have set ALL my items at free shipping within Australia... on my screen when i go to my store everything says free shipping but when they are $4 is charged! I don't understand why and am worried that I am losing customers.. Can anyone help??

Re: Local shipping being charged when it is set at FREE

davewil1964 — Sat, 27 Jun 2020 13:05:55 GMT

Was it only for Express postage?

I suspect your items are eligible for eBay Plus. In which case the buyer gets postage free and eBay chip in $4.00 towards express postage.

For further information, it might pay to keep up with eBay policies.

Re: Local shipping being charged when it is set at FREE

davewil1964 — Sat, 27 Jun 2020 13:06:54 GMT

And $12.50 seems a bit excessive as the difference between standard and express.

Re: Local shipping being charged when it is set at FREE

danieh_6 — Sat, 27 Jun 2020 13:37:43 GMT

So just to clarify its eBay charging them, not like AusPost?

Re: Local shipping being charged when it is set at FREE

imastawka — Sat, 27 Jun 2020 14:46:10 GMT

@davewil1964 wrote:
And $12.50 seems a bit excessive as the difference between standard and express.

Certainly does.

Also Australia Post not guaranteeing Express Post these days.

Re: Local shipping being charged when it is set at FREE

dontmissthese — Sun, 28 Jun 2020 22:56:51 GMT

jesbica19, to clarify, are your buyers being charged $4.00 for postage when they make a purchase ?

If so then eBay Plus would have nothing to do with it as any extra postage charge would be added to your account and not

to the buyer's purchase price.

Best contact eBay as you are right about buyers being put off at seeing a $4.00 postage charge when it is supposed to be free.