topic Re: Ebay cannot verify personal info after registering for Managed Payments in Selling

Ebay cannot verify personal info after registering for Managed Payments

jellybirddesigns — Fri, 26 Jun 2020 04:03:32 GMT

I signed up for the new Managed Payments system a few weeks ago.

A couple of days ago I got a red bar at the top of my Seller Hub saying they cannot verify some of my information.

I've had a look and everything is correct, except that there are "xxx"'s over the day and month of my birthdate.

When I click on it, it says the DOB is in an incorrect format.....but there is only one format to put it in DD/MM/YYY.

Anyone else having this stupid problem?

UPDATE: Just saw there is a link to upload photo ID, which I guess it what we'll all need to do in the end.

Re: Ebay cannot verify personal info after registering for Managed Payments

tazzieterror — Fri, 26 Jun 2020 04:14:56 GMT

Try reversing the DD/MM fields if nothing else works. I recently had to input a date into the Aus Post website, and on one particular paged despite asking for input in the usual DD/MM/YYYY format we use here in Australia, it would only accept it when entered in MM/DD/YYYY format.

Evidently is was using some underlying script or programming that followed the US formatting.

It's worth a shot at least.

Re: Ebay cannot verify personal info after registering for Managed Payments

digital*ghost — Fri, 26 Jun 2020 04:53:00 GMT

Sorry if this is a silly question, but could it be a digit issue? Eg if someone born on 1st January inputs 1/1 instead of 01/01, some systems will reject it.

Re: Ebay cannot verify personal info after registering for Managed Payments

twyngwyn — Fri, 26 Jun 2020 05:44:29 GMT

could also be Friday 'meltdown'

Re: Ebay cannot verify personal info after registering for Managed Payments

dontmissthese — Fri, 26 Jun 2020 06:12:07 GMT

Uploading a passport photo 'seems' to have done the trick but I get the

feeling that the red nag will return because I uploaded the image when

I first signed up.

Maybe it's the date format thing but I must wait for the next nag.

Re: Ebay cannot verify personal info after registering for Managed Payments

jellybirddesigns — Fri, 26 Jun 2020 07:12:17 GMT

I did send a passport pic, and then about an hour later I got an email confirmation that they were able to verify, so I guess all seems ok.

I think it is better to send a passport pic than a drivers licence for security purposes. If your passport ever gets stolen/used for nefarious purposes, you can cancel it and another will be issued with a new number. However, your drivers licence number never changes, so it is worse for you in terms of identity theft.

Re: Ebay cannot verify personal info after registering for Managed Payments

*tippy*toes* — Fri, 26 Jun 2020 14:43:41 GMT

I've never owned a passport.

Re: Ebay cannot verify personal info after registering for Managed Payments

joztamps — Fri, 26 Jun 2020 17:59:58 GMT

@jellybirddesigns wrote:
I did send a passport pic, and then about an hour later I got an email confirmation that they were able to verify, so I guess all seems ok.

I think it is better to send a passport pic than a drivers licence for security purposes. If your passport ever gets stolen/used for nefarious purposes, you can cancel it and another will be issued with a new number. However, your drivers licence number never changes, so it is worse for you in terms of identity theft.

Ditto here.

I think that the problem was that the ebay form only let me input firstname/lastname, which doesn't match the Passport and Bank details showing my full name

Re: Ebay cannot verify personal info after registering for Managed Payments

joztamps — Fri, 26 Jun 2020 18:02:18 GMT

@*tippy*toes* wrote:
I've never owned a passport.

If you find you need one, now's the time to get it, they are approving them within 4 working days, and delivering them within 6 working days, instead of the normal 3-4 weeks.

Re: Ebay cannot verify personal info after registering for Managed Payments

tazzieterror — Fri, 26 Jun 2020 23:10:14 GMT

@*tippy*toes* wrote:
I've never owned a passport.

And you never will...

"THIS PASSPORT REMAINS THE PROPERTY OF

THE AUSTRALIAN GOVERNMENT"

Re: Ebay cannot verify personal info after registering for Managed Payments

south.coffee — Sat, 27 Jun 2020 01:21:49 GMT

Plus all Government charges rise on 1 July every year, so no doubt passports will get a price rise too despite no one travelling.

Re: Ebay cannot verify personal info after registering for Managed Payments

christo-collectables — Mon, 29 Jun 2020 00:28:16 GMT

I did this - reversed the date order to MM/DD/YYYY and it seemed to go away (after reading this thread) as kept getting invalid DOB format when doing DD/MM/YYYY. Had been uploading ID multiple times and wasting time with CS who don't seem to know anything about this.

Re: Ebay cannot verify personal info after registering for Managed Payments

tazzieterror — Mon, 29 Jun 2020 01:00:22 GMT

It's probably worth reporting to eBay so someone can make a note of the bug.

Re: Ebay cannot verify personal info after registering for Managed Payments

joztamps — Mon, 29 Jun 2020 07:47:28 GMT

@tazzieterror wrote:
It's probably worth reporting to eBay so someone can make a note of the bug.

I spent most of May talking to various members of their "Onboarding Team" (I kid you not) about one particular, acknowledged problem with the registration form/process.

They aren't going to alter anything.

Re: Ebay cannot verify personal info after registering for Managed Payments

tazzieterror — Mon, 29 Jun 2020 08:32:09 GMT

They certainly won't do anything if they're not made aware of the issue.

They will flag technical issues for their IT team if asked to, though.

Re: Ebay cannot verify personal info after registering for Managed Payments

cyndykittprod — Thu, 02 Jul 2020 01:30:44 GMT

EBay is has told me that they will not accept the NSW issued photo ID as legit. I don't drive or travel internationally so don't have a licence or passport. Basically I have come up against a brick wall.

Re: Ebay cannot verify personal info after registering for Managed Payments

jellybirddesigns — Thu, 02 Jul 2020 09:49:32 GMT

@cyndykittprod -

Did you never have to verify yourself to Paypal? They required proper photo ID some years ago after I opened my shop and started getting lots of sales.

If you were to join other selling sites such as Amazon or Etsy, they all require similar photo identification (BEFORE you can even open an account), so this is not an unusual step for a large site to be taking.

I don't see why it's such a big deal to at least get a passport at a minimum and certainly wouldn't be closing up shop because of it. Paying a $100 for formal identification is worth it to carry on earning an income, even if the passport never gets used.

Your choice at the end of the day though.

Re: Ebay cannot verify personal info after registering for Managed Payments

digital*ghost — Thu, 02 Jul 2020 11:00:16 GMT

@jellybirddesigns wrote:
Paying a $100 for formal identification is worth it to carry on earning an income, even if the passport never gets used.

A passport is $300. That is the kind of up front cost that is easy for some to make, very difficult or even prohibitive for others. A learner's permit is $67 in SA, though (looks like $25 in NSW?), so if looking for the most cost effective form of acceptable photo ID that won't ever be used for its intended purpose, that may be the way to go, though requires a bit of homework to pass the initial test.

Every other site (including PayPal) that has asked me to prove identity has accepted any form of government-issued photo ID, which extends to proof of age cards in most states. In NSW it's just called a photo card and is issued by the same government service that issues driver's licenses, and on the website even states "Because the Photo Card has the same application process and security features as a driver licence, you can use it everywhere that accepts a driver licence as photo identification.", so there is no reason eBay can't accept this form of ID too, except for just wanting to be short-sighted and exclusionary.

Re: Ebay cannot verify personal info after registering for Managed Payments

digital*ghost — Thu, 02 Jul 2020 11:08:57 GMT

Ran out of time to edit But just needed to add it does cost money to take the initial test (in addition to the license cost), so I guess you'd want to make sure you pass the first time, but if you can manage it, the total cost would be around that $100 mark (eg test is $38 in SA and $47 in NSW, combined total for one attempt & pass making it $105 in SA and $72 in NSW).

Re: Ebay cannot verify personal info after registering for Managed Payments

jellybirddesigns — Thu, 02 Jul 2020 13:15:06 GMT

Wow, $300 for a passport. I admit that it's been a while since I last got one.

If a shop is not making sales or making only a few sales per month, then I can understand closing up if the effort is greater than the reward. But if someone has a successful shop, then I feel that $300 would be a good investment if it was the one thing that allowed a person to continue to earn an income.

Closing up a shop over the sake of ID seems to be just spiting oneself. But on the other hand, sellers who close up are just making it easier for the rest of us to make a living.