topic Re: Account restricted in Selling

Account restricted

stury-32 — Tue, 04 Aug 2020 20:52:46 GMT

Hi, why does my account continually get restricted when selling the exact same item as others, even when using sell similar to create the listing. Any help would be appreciated as this is effecting business.

Re: Account restricted

eol-products — Tue, 04 Aug 2020 22:06:24 GMT

I learnt this the hardway when using brand names in listing titles for items that are used with that product as well. With the items I was selling I had to put "for" or "fits" before the brand name to allow the the listing to be compliant.

Check the help section to see if these words are suitable for what you are selling when it comes to compatible items.

Re: Account restricted

stury-32 — Tue, 04 Aug 2020 22:17:52 GMT

The listing had been up for a month prior without any issues and also no brand names in title. I feel like I am being either targeted or reported by other sellers but no idea how to rectify the issue. Cheers

Re: Account restricted

tazzieterror — Wed, 05 Aug 2020 01:22:43 GMT

What kind of item is it?

Re: Account restricted

stury-32 — Wed, 05 Aug 2020 02:25:19 GMT

Wireless earphones

Re: Account restricted

collect247 — Wed, 05 Aug 2020 02:52:30 GMT

@stury-32 wrote:
Hi, why does my account continually get restricted when selling the exact same item as others, even when using create sell similar to the listing. Any help would be appreciated as this is effecting business.

The highlighted text in your OP doesn't mean that you copy and sell the exact item as the similar listing.

You still need to put in your own images and description.

The only thing that can stay the same is the ebay recommended and additional applications.

Re: Account restricted

stury-32 — Wed, 05 Aug 2020 02:55:23 GMT

Yeah I change all description and add my own photos ofcourse I only tried using sell similar as I was getting restricted heaps when creating my own listing and I figured if there's can stay up then why shouldn't mine? Now after a month of the items being listed it all of a sudden gets taken down? I've asked ebay previously and have only been told that it's a violation but not why

Re: Account restricted

digital*ghost — Wed, 05 Aug 2020 03:24:07 GMT

Is it getting pinged for keyword spamming - the listings I looked at contain "ipad iphone samsung" without even any context.

If your product is not branded as an Apple / iPhone etc or Samsung product, these should not be included, unless listed under compatibility in the item specifics.

Re: Account restricted

stury-32 — Wed, 05 Aug 2020 03:28:41 GMT

Yeah it wasn't stated in the email I received but I will look into that cheers

Re: Account restricted

danieh_6 — Wed, 05 Aug 2020 07:05:25 GMT

You are selling fake Apple iPhone earpods, no wonder you keep getting restricted. It's not allowed on ebay. I suggest sell elsewhere or find another product.

https://www.ebay.com.au/help/policies/listing-policies/selling-policies/intellectual-property-vero-program?id=4349

Re: Account restricted

gutterpunkz05 — Wed, 05 Aug 2020 07:08:44 GMT

Could this be the problem

https://www.bluetooth.com/develop-with-bluetooth/marketing-branding/brand-enforcement-program/

Re: Account restricted

stury-32 — Wed, 05 Aug 2020 07:18:26 GMT

Yeah that could also be the problem but what my point is that there are several others that are selling the same thing and there ads are never pulled or restricted. There are many "knock off" items on eBay it's just I am trying to figure out how to correctly and legally list them. Cheers

Re: Account restricted

padi*0409 — Wed, 05 Aug 2020 07:35:25 GMT

@stury-32 wrote:

There are many "knock off" items on eBay it's just I am trying to figure out how to correctly and legally list them.

If they are "knock offs" ie fakes, then you should not be listing them, end of story. It doesn't matter that others are listing them, eBay have obviously got you in their sights.

If you keep doing it your account will be restricted or closed. If eBay NARU's you, you'll never get back to sell again on their platform.

(NARU - "no longer a registered user")

Re: Account restricted

stury-32 — Wed, 05 Aug 2020 07:38:50 GMT

So how are other sellers able to list earphones? They are all over ebay and many successfully do it. So obviously it's allowed to some extent.

Re: Account restricted

gutterpunkz05 — Wed, 05 Aug 2020 07:43:17 GMT

@stury-32 wrote:
Yeah that could also be the problem but what my point is that there are several others that are selling the same thing and there ads are never pulled or restricted. There are many "knock off" items on eBay it's just I am trying to figure out how to correctly and legally list them. Cheers

Don't worry about what others are doing, and may or not be getting away with. maybe some of the other sellers are reporting your violations, who knows.

It is up to you to make your listings compliant, no trademarks etc.

Re: Account restricted

padi*0409 — Wed, 05 Aug 2020 07:44:30 GMT

@stury-32 wrote:

So how are other sellers able to list earphones? They are all over ebay and many successfully do it. So obviously it's allowed to some extent.

I would suspect that most of the other sellers are registered in China (look at their feedback for registration location). As such they are untouchable, they're often called "Teflon Sellers" here.............

Edit. G'day gp.

Re: Account restricted

stury-32 — Wed, 05 Aug 2020 07:45:49 GMT

So they're actually based in china or just "registered"?

Re: Account restricted

padi*0409 — Wed, 05 Aug 2020 07:48:18 GMT

@stury-32 wrote:

So they're actually based in china or just "registered"?

If they're registered in China, that's where they are based, many will claim to have stock in Australia - which is often non-existant.

Re: Account restricted

stury-32 — Wed, 05 Aug 2020 07:51:32 GMT

Yeah I just checked a seller and it states location is Australia. This person is selling the exact same item and has sold over 4200. I have alot of stock and all I need is a fair go like these other sellers.

Re: Account restricted

padi*0409 — Wed, 05 Aug 2020 07:53:14 GMT

@stury-32 wrote:

Yeah I just checked a seller and it states location is Australia.

And were they registered in China ?