topic Re: Cancel Ebay postage label’ in Selling

Cancel Ebay postage label’

rjm6572 — Thu, 05 Jun 2014 01:59:15 GMT

what ever you do sellers try not to make an error with the ebay postage lables

i made an error with mine as i printed off an extra one by mistake and upteem emails to customer support going back

3 months and i'm still waiting on my refund for a ebay 3kg satchel....they seem to be passing the buck

they like to take your money but dont like to give it back

Re: Cancel Ebay postage label’

curraone — Thu, 05 Jun 2014 02:02:58 GMT

you should get a credit for your label if you didn't use it - I would contact support again if you have followed the procedure below

It's easy to manage your postage labels from My eBay. Check which labels you've printed, reprint labels, print additional labels for multi-parcel orders, cancel unused labels and also print packing slips.

Cancelling a label - You should only cancel a label if you have no intention of using the label. You need to cancel the label in My eBay within five days of the label being created. It may take up to 25 days for the postage charge to be credited back to your account.

Re: Cancel Ebay postage label’

rjm6572 — Thu, 05 Jun 2014 02:31:29 GMT

yes i have emailed them quite a few times and i get the same answer, it will be fixed up soon

Re: Cancel Ebay postage label’

lookkaidboonyarat — Fri, 04 Jul 2014 07:34:13 GMT

so true =(

Re: Cancel Ebay postage label’

lane-ends — Sat, 05 Jul 2014 00:26:26 GMT

At least C & S was easy and responsive to deal with if there was ever a problem. Ebay dont confirm or notify you of anything. 25 days later you hav eprobably even forgotten you applied to cancel let alone go back into your account fees to check, as they dont tell you. (you will find it under Accounts> Credits tab)

Re: Cancel Ebay postage label’

scottief63 — Thu, 20 Aug 2020 23:48:51 GMT

Can you recover an accidentally cancelled postage label?

Re: Cancel Ebay postage label’

curraone — Thu, 20 Aug 2020 23:59:09 GMT

I don't think so. Ask for a credit; pay for a new label.

Re: Cancel Ebay postage label’

digital*ghost — Fri, 21 Aug 2020 01:36:02 GMT

@scottief63 wrote:
Can you recover an accidentally cancelled postage label?

The cancellation process generally takes a couple of weeks, so that Aus Post can verify whether or not it was used.

I suspect that means a label that has been requested to be cancelled remains usuable until the cancellation processes fully, and that if it gets used Aus Post simply won't approve the cancellation and credit - but I need to make clear I don't know for sure.

Re: Cancel Ebay postage label’

helehawkin1 — Wed, 17 Mar 2021 05:48:08 GMT

I'm new at this.

can you direct me to canceling postage labels.

I have gone to my eBay and have been told to click on sell then on shipping labels. Then void.

i cant find where to go at my eBay. I click on sell and it takes me to a summary of active, sold unsold. Nothing about postage labels.

can you help.

Re: Cancel Ebay postage label’

curraone — Wed, 17 Mar 2021 06:55:25 GMT

Ebay Seller Hub > Orders > drop down menu POSTAGE LABELS

MY BAY SELLING drop down menu MANAGE POSTAGE LABELS

Re: Cancel Ebay postage label’

jocajch-mbmhkrpnf2 — Mon, 26 Jul 2021 01:53:03 GMT

This is not correct

I tried many time to cancel a label even 1 h after I created it and simply there is no option

- only have 3 options in the action bar but no cancel option. The 2 postages numbers I did not used where replaced by 2 new ones still with the Post and I still have them in my archives. Cannot keep going like that for a small business, postage $ 9.15 charged twice for a simple item at less than $10.

This is not the first time I have issue with the Post without even thinking the time my client could not collect her parcel (emailed twice the Post service and simply my package disappear somewhere nobody at the Post can find and worst, no one replied to my emails)

Re: Cancel Ebay postage label’

papermoon.lady — Mon, 26 Jul 2021 01:59:06 GMT

Maybe it is not possible any more, but curraone posted in 2014 (apparently copying and pasting from an eBay page).

Re: Cancel Ebay postage label’

sardonicus001 — Sun, 19 Dec 2021 05:40:12 GMT

I am having the same problem. I clicked on Print Label to find the buyer's address only to discover I had bought a label. The cost of the label was $8.83 which is a lot more thant the $2.20 it costs to post a CD as a letter. If I remember correctly the label page said that I wouldn't be charged until the label was used, which is not going to happen. I can find no option to cancel or void a label as described in other posts.

Re: Cancel Ebay postage label’

kh-stanley1 — Sun, 19 Dec 2021 06:11:51 GMT

Hi everyone,

Due to the age of this thread, it has been closed to further replies.

If you cannot find the answer you are seeking here: https://www.ebay.com.au/help/selling/posting-items/labels-packaging-tips/buying-printing-postage-labels?id=4157#section4

please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.