topic Re: SENDLE what is going on in Victoria ? in Selling

SENDLE what is going on in Victoria ?

hotrodvideo — Thu, 27 Aug 2020 00:01:54 GMT

I have used Sendle with good results so far , Ive been dropping off parcels at the local Repco store (collection Hub) until recently advised by store manager they are no longer processing parcels .So i booked my next mail out as pick ups. I have now 7 parcels sitting at my front door been there for 3 days . I checked the tracking this morning and all have "attempted pick up unsucessful . There is no way to contact Sendle cant find any links on eBay ,not sure how to cancel and resend with Aust post ..Thanks

Re: SENDLE what is going on in Victoria ?

lyndal1838 — Thu, 27 Aug 2020 00:18:34 GMT

Lockdown is going on in Victoria.....or hadn't you hard.

Going by Fastway's previous record I would just go with AP...it could not be any worse.

Re: SENDLE what is going on in Victoria ?

curraone — Thu, 27 Aug 2020 00:35:20 GMT

Google Sendle and send a message - they say they are still operating, but with delays

Re: SENDLE what is going on in Victoria ?

hotrodvideo — Thu, 27 Aug 2020 02:08:45 GMT

Yes i have heard we are in lock down , but there are still courier companies operating anyhow thanks for your advise

Re: SENDLE what is going on in Victoria ?

heihachi_73 — Thu, 27 Aug 2020 03:06:42 GMT

Melbourne to Melbourne in 26 days via Strathfield NSW and maybe Perth for good measure!

Re: SENDLE what is going on in Victoria ?

porcelain_dolls_by_me — Thu, 27 Aug 2020 08:18:54 GMT

Sendle uses Fastway which is a courier company we refuse to deal with due to their total unreliability.

As an aside, but to demonstrate how useless Fastway are, unknowing to us a company we purchased from last week sent via Fastway - total disaster.

Tracking yesterday a.m. said onboard for delivery (a week after sent from Brisbane to Melb. metro). 1:00pm tracking showed "unable to deliver", after 30 minutes online chat informed us driver claimed the delivery address did not exist. Not bad considering the address is 8km from the city and the house has been here 98 years.

Re: SENDLE what is going on in Victoria ?

sandypebbles — Thu, 27 Aug 2020 08:26:08 GMT

Had a similar thing from Fastway

'Address does not exist'

Granted, this house has only been here since the 1960's

Seems to be a go to excuse for bs service

Re: SENDLE what is going on in Victoria ?

davewil1964 — Thu, 27 Aug 2020 08:42:48 GMT

@sandypebbles wrote:
Had a similar thing from Fastway

'Address does not exist'

Granted, this house has only been here since the 1960's

Seems to be a go to excuse for bs service

It could well be legit.

Given that Aramex use the 'cheapest price' as a business model, that would indicate that they don't pay their contractors much to deliver, thus attracting those drivers who've leased a van but aren't competent enough to contract to a decent company, thus it is entirely possible that the drivers can't find the address, thus they cover their bums by claiming it doesn't exist. Aramex don't seem to have any quality control in place, so they would take the drivers' word for it.

After all, Google street view hasn't been around for that long. Street directories...

Re: SENDLE what is going on in Victoria ?

funkyflamingo* — Fri, 28 Aug 2020 04:45:22 GMT

I use Sendle reguarly, and prefer them over Aus post. All my parcels have been picked up, and delivered the next day within Melb metro area. I find when booking with Sendle, and couriers please are being used, they are much better than Fastway couriers. I have no complaints during lockdown using the Sendles service, as for Aus post.........I don't have too many good words about them during this pandemic, they have cost me quite a bit of money for items taking 3 months to be delivered, or lost in transit!

Re: SENDLE what is going on in Victoria ?

Anonymous — Fri, 28 Aug 2020 22:09:32 GMT

Not sure why you think Auspost are any better at the moment. All my parcels are taking in excess of 2 plus weeks to get anywhere, even one from 30K's away took 2 and a half weeks.

Not sure if you noticed there is a pandemic happening

Re: SENDLE what is going on in Victoria ?

springyzone — Fri, 28 Aug 2020 22:10:22 GMT

I'm not sure about sendle as such but I think the post is going through a bit of a peak crisis right at the moment. I was reading on the Auspost website that interstate parcels etc are being held back for 3 days from Vic to give Vic time to play catch up with some of the current backlog. Letter mail is now officially being delivered only every second day.

I have a couple of parcels caught up in this, delivery was expected 24-26th but tracking now just has a red banner saying delayed.

I would not be surprised if Sendle is having some problems keeping up at the moment too. Probably all the courier companies are under unusual pressure. I have been contemplating buying a batch of the sendle satchels as the service seems a fraction cheaper for some things but I did see on their website that they were mentioning delays too. I'd be interested to hear about how you eventually get on with them.

Re: SENDLE what is going on in Victoria ?

porcelain_dolls_by_me — Sat, 29 Aug 2020 09:08:55 GMT

GPS maps have been around for at least 15 years that I can think of

Re: SENDLE what is going on in Victoria ?

porcelain_dolls_by_me — Sat, 29 Aug 2020 09:10:47 GMT

Current volume of deliveries being an issue is a fair comment, EXCEPT that in the case of Fastway their delivery issues were around long before COVID-19 ever raised its ugly head.

Re: SENDLE what is going on in Victoria ?

porcelain_dolls_by_me — Sat, 29 Aug 2020 09:18:19 GMT

Aramex do not pay the contractors directly at all - they have a contract in place with the parent company. It is up to the individual companies to determine what they pay their delivery drivers.

The same business modell that is used by AusPost

Re: SENDLE what is going on in Victoria ?

davewil1964 — Sat, 29 Aug 2020 09:48:00 GMT

@porcelain_dolls_by_me wrote:
Aramex do not pay the contractors directly at all - they have a contract in place with the parent company. It is up to the individual companies to determine what they pay their delivery drivers.
The same business modell that is used by AusPost

Aramex is Fastway, the parent company. As such the drivers' contracts are with Aramex.

Sendle is the broker, who don't determine how much drivers are paid. They just take their cut off the top.

Re: SENDLE what is going on in Victoria ?

lyndal1838 — Sat, 29 Aug 2020 10:04:15 GMT

If the drivers are working for Fastway their contracts will be with Fastway, not the parent company/head office Aramex.

Re: SENDLE what is going on in Victoria ?

davewil1964 — Sat, 29 Aug 2020 10:35:15 GMT

But Fastway IS Aramex.

Either way, my point is valid. You pay peanuts, you get monkeys.