topic Re: How do i remove / delete shipping labels.I have been charged for these and I have refunded the b in Selling

How do i remove / delete shipping labels.I have been charged for these and I have refunded the buyer

saltz111 — Tue, 01 Sep 2020 05:29:24 GMT

How do I reverse / remove / delete Shipping labels. I ended up refunding 2 buyers and Ebay is charging me for the shipping labels which were never used.

Regards,

Campbell

Re: How do i remove / delete shipping labels.I have been charged for these and I have refunded the b

lyndal1838 — Tue, 01 Sep 2020 05:58:51 GMT

You have to apply for a refund.....and wait several weeks for it to be processed.

AP has to be sure the labels were not used before they will refund.

Re: How do i remove / delete shipping labels.I have been charged for these and I have refunded the b

davewil1964 — Tue, 01 Sep 2020 07:21:08 GMT

In addition, you have only 5 days to cancel labels from the date you generate them.

May I ask why you are cancelling items that have effectively been sent?

Re: How do i remove / delete shipping labels.I have been charged for these and I have refunded the b

saltz111 — Tue, 08 Sep 2020 22:30:11 GMT

I organised a full refund, including shipping for 2 x buyers and assumed this would cancel the entire order. I am new to using ebay shipping labels and did not realise you had to cancel the labels as well...until I recieved an invoice from Ebay. Anyone can se that these items have not been shipped.

Re: How do i remove / delete shipping labels.I have been charged for these and I have refunded the b

Anonymous — Wed, 09 Sep 2020 13:26:47 GMT

If the labels were never used and your 5 days ( with ebay ) have expired

you can always try to get a refund out of AusPost.

Try ebay live chat first and plead ignorance. They 'might' be able to still help.