topic Re: Appeal an appeal in Selling

Appeal an appeal

rapzach-53 — Wed, 02 Sep 2020 17:08:59 GMT

I recently bought an item from eBay. The item was shipped to my place. However, the receptionist accidentally sent it back to the seller. I’ve tried contacting the seller and even apologised to the person to no avail. I filed a dispute with eBay two days ago and they insisted no refund was possible since Auspost has already declared the parcel as “delivered”. However, Auspost recently updated the parcel as “delivered” back to the seller’s address in rockdale. Since the dispute was final I have no way of getting back my money even though Auspost has officially recognised the parcel being returned back to the seller. Any advise is appreciated!

Re: Appeal an appeal

digital*ghost — Wed, 02 Sep 2020 17:43:39 GMT

If an item is returned to sender, eBay require a valid reason as it counts as refused delivery and therefore not eligible for protection under the MBG, except for a couple of exceptions. The only valid reasons are the package was obviously damaged / empty, or there was underpaid postage, and they will only accept proof from Australia Post that confims either of those.

The seller should not lose an appeal in this case, especially since if they did, ebay would force a full refund, which is not appropriate in a case like this (assuming postage was a separate charge, the seller shoulld not bear responsibility or loss for that).

Though, if the seller has been unresponsive to messages, I can understand why the dispute was opened and that does put a slightly different spin on the situation, but I'd need a little more info about the type of messages being sent and how long between sending the first inquiry and opening the case before being able to comment much further or advise on that. (Personally, I would have offered to pay postage costs to have it re-sent, but this requires the seller to respond and assist).

Re: Appeal an appeal

sugar249 — Wed, 02 Sep 2020 19:22:00 GMT

@rapzach-53 wrote:
Any advise is appreciated!

Sack your receptionist. Why would she send it back? She/he would have had to write return to sender on the parcel, doesnt make sense to me.

Re: Appeal an appeal

sandypebbles — Wed, 02 Sep 2020 19:38:55 GMT

Hard to help with so little info

Why should the seller be out of pocket when it was your receptionist who caused the issue?

Why are’nt you asking them for the money when they are at fault here?

BUT also

How long did you give the seller to respond?

If you sold something and later got a message saying’ my receptionist accidentally returned this, I want it sent back’

what would your reaction be? Especially if there was no offer to pay postage again

How did the receptionist manage to accidentally return it?

Was your name on the package.or just no name and the address? Had they been told to return other mail and included this by mistake? Did they take it and return it themselves or refuse to take it off the delivery person

Re: Appeal an appeal

shoppingbag* — Fri, 04 Sep 2020 08:11:54 GMT

Addressed to you and the receptionist "accidentally" sent it back? Why or how would she do this? She hates you? She is stupid?

Re: Appeal an appeal

davewil1964 — Fri, 04 Sep 2020 08:18:55 GMT

As sugar said, if that is the case the receptionist should be currently unemployed.

Unless, of course the business has policies around employees getting things delivered to work. Or the OP hasn't been there long enough for staff to know they work there. Or staff don't know the OP works there because the OP never interacts with other staff...

So many imponderables. I doubt we'll be enlightened.