topic Re: SOLD items being RE-LISTED in Selling

SOLD items being RE-LISTED

twyngwyn — Wed, 12 Sep 2018 04:33:43 GMT

Hi all....I recall reading on the boards during the last few months that some sellers were having problems with SOLD items being RE-LISTED, by eBay....whether a technical glitch, or something to do with the multiple-item clock not working.

Does anyone else have this problem? Does anyone have the link to the thread?

It has happened to me several times now, and I am still going through my listings....unable to work it out

Thanks

Re: SOLD items being RE-LISTED

countessalmirena — Wed, 12 Sep 2018 07:55:06 GMT

Here's the thread in question, twyngwyn.

In particular, this (below) might be the explanation.

@chameleon54 wrote:
@wilmajames123 wrote:
This first happened to me about six months ago. Everything I sell is "one-of-a-kind" and when I was unable to find an item that had sold I panicked. It was some hours before I realized that the item had been bought a few weeks earlier by the very same US buyer. I called eBay, and after a long time on the phone and being passed from one person to another, I was patched through to ebay.com as well. The verdict: it was a very unusual glitch. The next time it happened I was prepared. Strangely, that was also to a US buyer. Now I check every item against listings as a precaution. This is possible as I'm just a small seller.
YOURE RIGHT !!! ......... ( lightbulb suddenly goes on ) .....I Hadnt noticed it before you pointed it out, but both of my mystery relists where purchased by U.S buyers too.

Re: SOLD items being RE-LISTED

twyngwyn — Wed, 12 Sep 2018 08:07:31 GMT

Thankyou!

My 1st item was an auction....my subsequent items have been items with more than 1 available......go figure??

Re: SOLD items being RE-LISTED

twyngwyn — Wed, 12 Sep 2018 08:14:25 GMT

This has just confirmed that I am nor going mad.....most of my items are 1 offs......do we now have to monitor the monitors??

Re: SOLD items being RE-LISTED

brerrabbit585 — Wed, 12 Sep 2018 12:19:28 GMT

tippytoes said it happened to her last August, if my memory is correct.

Re: SOLD items being RE-LISTED

padi*0409 — Wed, 12 Sep 2018 13:17:37 GMT

Pretty sure it happened to chameleon as wel brer.

Re: SOLD items being RE-LISTED

twyngwyn — Thu, 13 Sep 2018 04:15:50 GMT

I only sell within Australia ....so that's not the answer to my dilemma 😞

Re: SOLD items being RE-LISTED

egglesdtp — Thu, 13 Sep 2018 04:32:02 GMT

It has happened at least twice to me - I sell one-offs and do not sell OS - so that is not the problem. One was from an item sold last August, which somehow was relisted and resold again this year and it was so embarrasing when I coudn't find it. But going back through my sales records, discovered why - it had already been sold. And then it happened again recently with an item originally sold last November but somehow got relisted and then resold.

Re: SOLD items being RE-LISTED

twyngwyn — Thu, 13 Sep 2018 05:11:30 GMT

I have nearly 2500 listings 'live' - mostly auctions & 1 offs - it will take me forever to go through....this is so frustrating....it's very difficult to explain to customers what I think may have happened....it sounds so far-fetched 😞

Re: SOLD items being RE-LISTED

chameleon54 — Thu, 13 Sep 2018 10:29:31 GMT

It has happened to me a handfull of times including quite recently. My usual modus operandi is to explain to the buyer that it is an ebay glitch and refund their money, without cancelling the transaction. It is annoying as I lose the ebay commission, but better than coping a defect for out of stock. It is not worth the agravation of phoning CS and spending hours trying to get them to sort it. .......Lifes too short for that sort of stuff. I just write it off as another bad ebay joke and get on with it.

Re: SOLD items being RE-LISTED

twyngwyn — Sat, 15 Sep 2018 06:16:35 GMT

Just had a thought.....I wonder if the original buyers of the items were in Australia, but purchased via .com site??

Re: SOLD items being RE-LISTED

brerrabbit585 — Tue, 02 Oct 2018 01:05:10 GMT

I had a few listings drop into unsold recently but I was sure that at least one of them had sold out. It showed as 1 still available in unsold but when I opened the ended listing it showed as 2 sold and 0 available. I checked another one and it showed as 5 available in unsold but when I opened the ended listing it showed as 2 sold and 6 available.

I did the first step of a bulk relist and the item I'd sold out of would have relisted with 2 available, not just the 1 showing in Unsold. It'd be easy to relist a sold item without realising it. Of course, if we end up selling something we don't have, we get the defect but it was ebay's defective system that caused it.

Does this mean we have to check every single listing before we do a bulk relist? An item that I'd sold out of shouldn't have been ending up in Unsold at all.

Re: SOLD items being RE-LISTED

melbourneclearance — Tue, 02 Oct 2018 01:26:45 GMT

@brerrabbit585 wrote:

Does this mean we have to check every single listing before we do a bulk relist?

Great! I am already checking every listing once every couple of weeks for missing photos (Yes! That bug is still happening). What's another check for incorrect stock level? So happy to stocktake everything and add photos every two weeks.

Re: SOLD items being RE-LISTED

egglesdtp — Tue, 02 Oct 2018 01:44:49 GMT

Makes me thankful I don't have multiples of hardly anything. Almost all of my ~800 lisitngs are one-offs.

Re: SOLD items being RE-LISTED

brerrabbit585 — Tue, 02 Oct 2018 02:03:35 GMT

One-offs can still end up in unsold and get relisted without you realising you've sold them. It's happened to other people.

@ melbourneclearance, are your listings on GTC? From what I've read I believe it's only GTC listings that have lost the extra photos (all except the first one), but I could be wrong on that. If they're GTC then hopefully the stock levels won't change because they won't ever end up in unsold and need to be relisted, unless you sell out of something and it needs to be relisted when you restock. I did think about putting everything on gtc and letting ebay take care of itself while I concentrate my efforts elsewhere!

Re: SOLD items being RE-LISTED

egglesdtp — Tue, 02 Oct 2018 02:39:32 GMT

@brerrabbit585 wrote:
One-offs can still end up in unsold and get relisted without you realising you've sold them. It's happened to other people.

Yes - I realise that - I think I have mentioned it has happened twice to me over the years. But at least it is not as big a problem as you seem to have simply because I don't have multiples of most things.

Re: SOLD items being RE-LISTED

brerrabbit585 — Tue, 02 Oct 2018 03:21:49 GMT

I checked another one and it seems to be only the ones I've sold some of just before they drop into unsold that are causing a problem. If I relist them it adds the sold ones back in so whenever I do relists I'll need to check whether I've sold any of them in their last cycle. All work that's a complete waste of time!!

Re: SOLD items being RE-LISTED

melbourneclearance — Tue, 02 Oct 2018 04:53:12 GMT

@brerrabbit585 wrote:

@ melbourneclearance, are your listings on GTC? From what I've read I believe it's only GTC listings that have lost the extra photos (all except the first one), but I could be wrong on that. If they're GTC then hopefully the stock levels won't change because they won't ever end up in unsold and need to be relisted, unless you sell out of something and it needs to be relisted when you restock. I did think about putting everything on gtc and letting ebay take care of itself while I concentrate my efforts elsewhere!

Yes, all my listings are GTC and I think (not 100% sure here) the disappearing photos are the ones from the camera, i.e. big sizes. If the photos have been reduced in size or are from a mobile phone (small) then they seem to stay.

I did have some GTC listings end up in Unsold months ago. But as far as I can see it has not happened since.

Just to add to the communal ebay bashing, I had one listing that I couldn't edit. After weeks of back and forth with ebay (they could replicate it but could not offer solution), they told me to delete and relist the listing because it was "too old". The listing was from 2013, and bye bye to 200+ sales history.

Re: SOLD items being RE-LISTED

brerrabbit585 — Tue, 02 Oct 2018 05:22:39 GMT

I haven't got the energy to 'bash ebay' - it's a waste of time and energy to continually bang one's head against a brick wall. I just feel most of what I do is a waste of time and would prefer to spend my time on other things.

Re: SOLD items being RE-LISTED

twyngwyn — Mon, 07 Sep 2020 08:34:34 GMT

Ghost relists are still going on:

https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2020/9/1599421975.html

I'm sure I had one last month, but asked my buyer to choose another item (and not worry about the cost)....they were happy to do so