topic Re: eBay managed payments - Now cannot cancel order in Selling

eBay managed payments - Now cannot cancel order

3415len — Fri, 02 Oct 2020 05:23:47 GMT

Hi is anyone else finding it hard to cancel a customers order due to the new eBay managed payments system ?

We've had an international buyer purchase something however due to their location and due to our previous experiences being burnt (multiple, multiple times) with international postage during the Coronavirus pandemic (lost parcels, 3-4 month delays, which of course we never win in the resolution center). We'd like to cancel the order to protect both of us however cancelling the order is now not possible and redirects to an 'eBay error page' whenever we try,

Re: eBay managed payments - Now cannot cancel order

curraone — Fri, 02 Oct 2020 05:43:05 GMT

friday glitch? other people have been succesfful in cancelling using the "address I don't post to" option

Re: eBay managed payments - Now cannot cancel order

broncraft — Fri, 02 Oct 2020 06:31:11 GMT

Yes I am having the same problem

Re: eBay managed payments - Now cannot cancel order

jellybirddesigns — Fri, 02 Oct 2020 08:29:19 GMT

Probably a glitch, but save yourself the future hassle and turn off international shipping until things get better.

Could you log in via a different browser and see if you can proceed to cancel that way?

Re: eBay managed payments - Now cannot cancel order

shoppingbag* — Sat, 03 Oct 2020 01:18:15 GMT

Why don't you just exclude the locations you don't Post to in your listing. I don't understand why you allow people to buy when they are in locations you don't want to send to. I guess the buyer would be very annoyed and justifiably so.

Re: eBay managed payments - Now cannot cancel order

mixedupstuffonline — Sat, 03 Oct 2020 01:27:41 GMT

Havent been able to for 3 weeks, ebay no help, now today cannot get any response on chat, nobody there?

Re: eBay managed payments - Now cannot cancel order

mixedupstuffonline — Sat, 03 Oct 2020 01:59:13 GMT

Me again, finally got onto someone useful on chat, I use Chrome, she suggested another browser, the only one I had was Microsoft Edge and it worked

Re: eBay managed payments - Now cannot cancel order

decal_wizard — Mon, 05 Oct 2020 02:23:45 GMT

Same issue here. When going to 'cancel an order' on ebay.com.au it redirects to an error screen. Has been happening since managed payments started.

The only work around I have found is using the 'refund'. However this means eBay pockets the 30c transaction fee 😞