topic Re: faulty item in Selling

faulty item

dede550_1 — Tue, 13 Oct 2020 05:33:09 GMT

Can somebody please advise me regarding an item I bought in May - a dash cam front & rear comera - the item is now faulty and doesnt work. I bought the correct sd card - the ones you should use for this kind of product. We have been in self isolation so havent used the car so I am not sure when it packed up. I know it worked for a few months since I bought it so I guess it hasnt worked for 3 months.

I would appreciate some advise please. Thank you.

Re: faulty item

padi*0409 — Tue, 13 Oct 2020 05:40:07 GMT

If it's within180 days past sale date you could try a clain through Paypal's "resolution centre". If it's outside that then possibly a chargeback if you paid by credit card.

https://www.paypal.com/uk/smarthelp/article/go-to-the-resolution-centre-for-more-information-and-next-steps-on-your-cases-faq3967

Re: faulty item

dede550_1 — Tue, 13 Oct 2020 06:31:04 GMT

Thank you for your reply. I just sent a lengthy text to the paypal assistant (I would have liked to talk to a real person but still) and told 'them' when I bought the item & that the rear camera didnt suit our station wagon and after many msgs the seller agreed to give me 10.00 to buy a swivel bracket to make the rear camera fit. And like I said it worked for 2 months and then we self isolated for 3 months & hubby used the car yesterday & unfortunatley we needed to access the dash cam footage & there was nothing there.Neither the front nor rear camera work. We have tried all sorts of things but it wont work. I did send the seller a msg but he hasnt come back to me. I guess we have done our dash?

Re: faulty item

padi*0409 — Tue, 13 Oct 2020 06:54:15 GMT

@dede550_1 wrote:

I guess we have done our dash?

Is it past the 180 days since the sale date ?

Just to add, if you can/do open a Paypal dispute you need to activate the "limited return poatage offer" before you open it.

https://www.paypal.com/au/webapps/mpp/returns

Re: faulty item

dede550_1 — Tue, 13 Oct 2020 07:02:19 GMT

thank you for your reply. No it is 5 months since we bought it bought 8th May 2020.

Re: faulty item

padi*0409 — Tue, 13 Oct 2020 07:45:49 GMT

@dede550_1 wrote:

thank you for your reply. No it is 5 months since we bought it bought 8th May 2020.

In that case go through the 2 links I've given you and open a dispute with Paypal AFTER activating the "limited return postage offer"

Re: faulty item

countessalmirena — Tue, 13 Oct 2020 08:45:14 GMT

As padi said, open a PayPal dispute once you have activated the return postage coverage.

But... keep it simple. Do not try to explain the whole backstory. You should make sure that it’s straightforward, concise, focused. The item is not working. It is not as described. You wish to return it for a full refund. Fin. Don’t include extraneous and irrelevant detail.

(I am unequivocally the ideal person on these boards to advise on the subject of brevity. Yes?)

Re: faulty item

padi*0409 — Tue, 13 Oct 2020 08:49:54 GMT

@countessalmirena wrote:

(I am unequivocally the ideal person on these boards to advise on the subject of brevity. Yes?)

ATM countess ATM...................

Re: faulty item

dede550_1 — Tue, 13 Oct 2020 09:55:13 GMT

OK Im being a real OAP here. Do I click on that link you gave me the one that says webapp/mpps/returns? I dont have a mobile phone (I see apps & thinking that is to do with a mobile? )

Re: faulty item

kopenhagen5 — Tue, 13 Oct 2020 10:50:42 GMT

Activate the free returns - https://www.paypal.com/au/webapps/mpp/returns

Then open a case for INAD.

Re: faulty item

dede550_1 — Wed, 14 Oct 2020 04:22:35 GMT

Hi thank you for your patience but now I am really starting to show how dumb I am. I clicked on the link https://www.paypal.com/au/webapps/mpp/returns link that you gave me and am having difficulty locating 'limited return postage offer' 😟 can you please tell me what I am doing wrong. I do apologise.

Re: faulty item

padi*0409 — Wed, 14 Oct 2020 04:38:54 GMT

On that page you need to log into your Paypal account then you see where to activate the offer.

Re: faulty item

dede550_1 — Wed, 14 Oct 2020 05:35:12 GMT

Hiya OK being a really dumb OAP I couldnt figure out what to do so I bit the bullet and contacted Paypal direct. I explained everything and she was very very nice and has started things for me. So I guess I now wait to see what the seller will do.

A really BIG thank you to all who tried to help. I guess all this technology just isnt for us older people.

😘

THANK YOU THANK YOU THANK YOU

Dede

Re: faulty item

dede550_1 — Wed, 14 Oct 2020 05:39:58 GMT

Hi Padi I saw that where it said $45 per return and 8 returns per year and 'thought' hmm that's not what I need.😳 I am sorry to have troubled you so much. You are very kind & patience. Hopefully I won't be such a pest in future.

Re: faulty item

davewil1964 — Wed, 14 Oct 2020 06:11:49 GMT

That was what you need.

As far as oldies go, I know at least one person who regularly posts here who is well over 70.

I'm only '56', so a spring chicken. Admittedly I did work in IT when Adam was a boy.

Re: faulty item

lyndal1838 — Wed, 14 Oct 2020 06:25:06 GMT

@dede550_1 wrote:

I guess all this technology just isnt for us older people.

😘
THANK YOU THANK YOU THANK YOU

Dede

Speak for yourself.....not all older people have problems with technology.

Being an OAP does not mean your mind turns to mush!

What you have done hardly requires more than a basic knowledge of computers.

Re: faulty item

dede550_1 — Wed, 14 Oct 2020 07:24:38 GMT

thank you for your observations. My mind isnt mush. I cant think of anything rude to say to you

Re: faulty item

lyndal1838 — Wed, 14 Oct 2020 11:44:01 GMT

I did not say your mind was mush.....just that being an OAP does NOT turn your mind to mush.

Don't label all older people as being technically challenged.

Re: faulty item

davewil1964 — Wed, 14 Oct 2020 12:00:46 GMT

But, Lyndal, she could be decades older than you.

In which case, her IT skills would be decades more out of date. And a Commodore 64 doesn't really lend itself to internet access, so be forgiving.

Re: faulty item

lyndal1838 — Wed, 14 Oct 2020 12:15:53 GMT

True, but anyone who wants to call me technicaly challenged because of my age will get a fight any day of the week.

The Commodore 64 was long before I started using a computer.