topic Re: ebay making there own rules up in Selling

ebay making there own rules up

tassaddlery — Tue, 03 Nov 2020 12:48:00 GMT

Tracking details Australia Post tracking #****9701008320900 17 Aug 2020 10:36am Delivered MERRIJIG,
VIC 17 Aug 2020 7:50am Onboard for delivery MANSFIELD,
VIC 13 Aug 2020 11:45am Item processed at facility SUNSHINE WEST,
VIC 10 Aug 2020 1:38pm Received by Australia Post HOBART, TAS

I see that both buyer has been refunded for both items through eBay.
As buyer provided a valid evidence from shipping company that item was not delivered,
the case has been closed in their favour.
eBay covers the buyer in such cases under eBay Money Back Guarantee and the refund is charged to
seller's account as you are the sender of the item.
As the items were incorrectly delivered this needs to be resolved with your post-office.

I am afraid, we won't be able to assist you further in this matter.

ME: Where is evidence Australia post delivered to wrong Address Tracking states Delivered?

The evidence is with eBay, and we won't be able to share it with you for security and privacy reasons.

Re: ebay making there own rules up

padi*0409 — Tue, 03 Nov 2020 13:35:16 GMT

Try going to your local Post Office and enquire about the delivery, they can get far more information than you or I can, and that may include a photo of where the parcel was dropped off.

Take that information to eBay and ask for a review of the dispute decision made by them.

Re: ebay making there own rules up

silver-fox-bullion — Tue, 03 Nov 2020 23:53:40 GMT

@tassaddlery wrote:
Tracking details Australia Post tracking #****9701008320900 17 Aug 2020 10:36am Delivered MERRIJIG,
VIC 17 Aug 2020 7:50am Onboard for delivery MANSFIELD,
VIC 13 Aug 2020 11:45am Item processed at facility SUNSHINE WEST,
VIC 10 Aug 2020 1:38pm Received by Australia Post HOBART, TAS

I see that both buyer has been refunded for both items through eBay.
As buyer provided a valid evidence from shipping company that item was not delivered,
the case has been closed in their favour.
eBay covers the buyer in such cases under eBay Money Back Guarantee and the refund is charged to
seller's account as you are the sender of the item.
As the items were incorrectly delivered this needs to be resolved with your post-office.

I am afraid, we won't be able to assist you further in this matter.

ME: Where is evidence Australia post delivered to wrong Address Tracking states Delivered?

The evidence is with eBay, and we won't be able to share it with you for security and privacy reasons.

Have you tried to contact the buyer??? If not gave that a try before doing anything. If you can get them in writting stating the above it will come in handy for where i would head this next. My next port of call would be pay pal under seller protection if the buyer paid via pay pal as they only need proof of item sent. IF that fails then go AUSPOST

Re: ebay making there own rules up

padi*0409 — Wed, 04 Nov 2020 00:02:26 GMT

@silver-fox-bullion wrote:
Have you tried to contact the buyer??? If not gave that a try before doing anything. If you can get them in writting stating the above it will come in handy for where i would head this next. My next port of call would be pay pal under seller protection if the buyer paid via pay pal as they only need proof of item sent. IF that fails then go AUSPOST

I suspect that that is not the way to go with this issue, opening a case with Paypal is likely to result in the option of appealing the eBay dispute to be impossible.

The OP should be trying to get as much information from AP as possible to further their chances of a successful appeal through eBay's MBG. If that fails THEN go to Paypal.

Re: ebay making there own rules up

silver-fox-bullion — Wed, 04 Nov 2020 00:08:20 GMT

pay pal seller protection is less stress and far faster and the protection is greater than ebay for a seller... Ebay need proof of delivery which from the above has NOT happened so ebay will rule in the buyers favour again even when it outside the seller control. Pay pal on the other hand only need proof of sending if selller proves it was send they are covered even if it was deliveried to a wrong address

Re: ebay making there own rules up

tassaddlery — Wed, 04 Nov 2020 00:15:50 GMT

The items were delivered.

The most concerning part is the last line from the ebay message.

The evidence is with eBay, and we won't be able to share it with you for security and privacy reasons. (made up b**s)

Re: ebay making there own rules up

silver-fox-bullion — Wed, 04 Nov 2020 00:22:40 GMT

@tassaddlery wrote:
The items were delivered.

The most concerning part is the last line from the ebay message.

The evidence is with eBay, and we won't be able to share it with you for security and privacy reasons. (made up b**s)

Yes the item were delivered that point is not what the issue. The issue is where to?? If the buyer has gone to auspost and question where they package is auspost would of shoot them photos of where it was left etc. <<<< this is what ebay would have in the claim above. My guess what has happened auspost have dropped at another address which is not your fault. I know the town where I live there streeets roads that are all call the same eg MAIN ST MAIN AVE MAIN CRT and in the local FB group these home owner are always having issues with mail etc.

Re: ebay making there own rules up

padi*0409 — Wed, 04 Nov 2020 00:37:13 GMT

@silver-fox-bullion wrote:

pay pal seller protection is less stress and far faster and the protection is greater than ebay for a seller... Ebay need proof of delivery which from the above has NOT happened so ebay will rule in the buyers favour again even when it outside the seller control. Pay pal on the other hand only need proof of sending if selller proves it was send they are covered even if it was deliveried to a wrong address

That may be true BUT Paypal gives the seller protection for 180 days past the sale date - so there's plenty of time to take up that option IF the eBay appeal fails.

There's absolutely no point in giving up a possible eBay appeal until the AP information has been denied as grounds for an appeal, unless of course the OP wants to "chuck the baby out with the bathwater".

Re: ebay making there own rules up

tassaddlery — Wed, 04 Nov 2020 00:49:36 GMT

pay pal seller protection

does not exist anymore. as a seller we have no idea how customer pays.

Re: ebay making there own rules up

padi*0409 — Wed, 04 Nov 2020 00:52:30 GMT

@tassaddlery wrote:

pay pal seller protection
does not exist anymore. as a seller we have no idea how customer pays.

I was just about to follow up on that one when I noticed you have been signed up for "managed payments".

Good luck with the eBay appeal, let us know how you go.

Re: ebay making there own rules up

tassaddlery — Wed, 04 Nov 2020 01:02:42 GMT

AFCA (formely FOS) have no power now either . (as stated from there email response)

"as Ebay handle complaints/disputes and rule on behalf of ADYEN, techincally the financial institution (Adyen) has had no direct dealings with dispute",
so AFCA cannot pursue case as eBay are not registered in Australia.

Re: ebay making there own rules up

02buynow — Fri, 06 Nov 2020 04:47:17 GMT

I can go one better, sold a generator $192 and sent the item. Customer had wrong phone number so courier could not deliver. They started a " item not received " on Monday 26th Oct. Contacted the couriers and was informed that they could not contact the customer and for them to contact them to arrange delivery. Generator was delivered on 28 Oct THEN on 31st Oct we get an email saying that they had found in the customers favor and deducted $192 from our account. When we contacted them on Monday their responce was that because we had not used one of THEIR preferred couriers we would have to get the money from the customer. Seller be aware of ebay's tactics Not happy.

I also sent a pin for a tractor which went to a pub where the post office in the back room and only opens for 3 1/2 days. Nothing electronic there to say it was collected and ebay gave his money back also.

Re: ebay making there own rules up

designers*n*more — Fri, 06 Nov 2020 15:33:56 GMT

Contact Aust Post via Messenger (fast response this way) and ask for confirmation of delivery and request a photo of the safe drop if this was used.

ebay need to change this bs that the seller needs to ask the buyer to pay after a dispute is closed if the item is eventually delivered, it's just a cop out on eBays part. You will probably find 90% won't respond or pay. So called Seller protection needs to be changed to allow for the confirmation of delivery, particulary if the delivery is late and is not the seller's fault when a dispute is raised for INR. With all the COVID hoo har at the moment deliveries are taking so much longer.